Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : Primary contact to Worldwide customer department users on process inquiries and day to day operations Technical Support and consulting on the integration of the customers IT Applications to the central gateways Support towards Security and Risk compliance controls with respect to various Bosch regulations Request handing on all the support queries from the customers and Escalation handling on need basis Responsible for maintaining process documentation up to date Consult stakeholders on Access Management related topics Mailbox handling and query handling Ensure the customer KPI's, quality and deliverables are met Qualifications Educational qualification: BCA/MCA/BSC/MSC Experience : 6+ years of experience Mandatory/requires Skills : Knowhow in IT systems Good working knowledge in MS office (Excel, word and PPT). Knowhow in excel functions (E.g., Pivot table, charts , lookup functions, etc.,) Basic overview and experience in VBA scripts, Macros and BI reporting tools will be an added advantage Professional oral and written communication skills Know-how on ITIL service management processes will be an added advantage Should be a good team player, flexible and deadline oriented Experience in SAP authorizations (SAP roles, transaction codes, etc.,) will be an added advantage Overview and Experience in Information Security and/or Identity and Access Management Processes will be an added advantage Preferred Skills :

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Access Management Partner – Senior