Academic Counsellor

Job Description

The concise responsibility of the incumbent would be as follows: Lead Engagement: Initiate outbound calls to potential customers from company-generated leads. Follow-Up: Nurture leads by following up on inquiries and maintaining communication through various channels (phone calls, emails, etc.). Qualification: Qualify leads based on established criteria and gather essential information to understand their needs and buying intent. Closing the deal: Work closely with the Field Sales Team to facilitate the closing process, including negotiations and overcoming objections. Product/Service Knowledge: Acquire in-depth knowledge of our products/services to effectively communicate their value propositions to prospects. Appointment Setting: Schedule meetings and appointments for the Field Sales Team based on qualified leads. CRM Management: Update and maintain accurate records of interactions with leads in the Customer Relationship Management (CRM) system. Collaboration: Coordinate with the Marketing and Sales teams to ensure alignment in lead generation efforts and strategies. Performance Metrics: Meet and exceed individual and team-based sales targets and Key Performance Indicators (KPIs). Requirements: ● Excellent communication and interpersonal skills. ● Ability to effectively engage and build rapport with prospects over the phone. ● Strong organisational and time-management abilities. ● Results-driven mindset with a track record of meeting or exceeding sales targets. ● Adaptability to a dynamic and fast-paced work environment. ● Stay abreast of industry trends, monitor competitor activities, and analyse market developments to identify both opportunities and potential challenges. ● Preferred background or familiarity with the Banking Industry, BPO or ed-tech sector, offering an added advantage in fulfilling the requirements of this role