Zonal Head of Collections

The Zonal Head will hold ultimate responsibility for all collection activities and performance across a designated large geographical zone. This role requires a visionary leader who can set strategic direction, optimize processes, and build robust collection capabilities to achieve zonal recovery goals.

We have openings in multiple locations: Delhi, Haryana, Punjab, Himachal, Madhya Pradesh, Maharashtra, Gujarat, Rajasthan, Uttar Pradesh, Ncr, West Bengal, Odisha, Karnataka, Telangana, Andhra Pradesh

Key Responsibilities:

• Formulate and execute comprehensive collection strategies for the entire zone, aligned

with national objectives.

• Lead, guide, and motivate a team of Regional Heads/State Heads and their underlying

collection structures to deliver aggressive recovery targets.

• Monitor, analyze, and report on zonal collection performance, identifying key drivers and

areas for strategic intervention.

• Ensure strict adherence to all legal, regulatory, and ethical standards across the zonal

collection operations.

• Drive operational efficiencies through process improvements, technology adoption, and

best practice sharing.

• Manage zonal budget, resource allocation, and cost-effectiveness of collection efforts.
• Identify, attract, and retain top collection talent within the zone.
• Foster a culture of high performance, accountability, and continuous improvement.
• Collaborate cross-functionally with Product, Tech, Risk, and Operations teams to

enhance collection outcomes.

• Represent the collections function in strategic discussions and present zonal

performance to top management.

Qualification

• Master's degree (MBA preferred) in Business Administration, Finance, or a related field.
• 5 To 12 years of senior leadership experience in debt collection, with a significant

tenure in managing multi-regional or zonal operations within a digital lending fintech or

a large NBFC.

• Proven expertise in developing and executing large-scale collection strategies.
• Extensive knowledge of the digital lending landscape, credit risk, and collection

technology.

• Exceptional leadership, strategic thinking, problem-solving, and communication skills.
• Strong understanding of data analytics and its application in collection optimization.
• Proficiency in data analysis tools (ex. Tableau, Power BI) and advanced MS Excel