Zoho Business Analyst / Client Coordinator

Company: Cleverwave Techsolution Pvt. Ltd.

Location: Sector 63, Noida

Job Type: Full-time

Experience: 1–5 years (Zoho experience preferred)

About the Role

We are looking for a Business Analyst / Functional Consultant who can interact with customers, understand their business requirements, document the complete process, and coordinate with our technical team for Zoho implementation.

clients and the development team.

Key Responsibilities

• Client Interaction & Requirement Gathering
• Conduct requirement-gathering calls with customers.
• Understand their business processes across CRM, Finance, HR, Operations, or custom workflows.
• Ask the right questions to collect accurate details and expectations.
• Suggest best practices on how Zoho products can solve customer challenges.

Documentation

• Prepare BRD (Business Requirements Document).
• Prepare SRS (System Requirement Specification) when needed.
• Prepare workflow diagrams, process flowcharts, and user stories.
• Maintain clear, structured, and professional documentation for internal and client use.

Project Coordination

• Coordinate with the technical/implementation team to ensure requirements are understood.
• Track project progress and ensure timely delivery.
• Communicate updates to clients regularly.
• Ensure client feedback is documented and shared with the team.

Client Communication

• Act as the primary point of contact for the client during the project.
• Handle emails, follow-ups, clarifications, and status updates.
• Present demos, walk-throughs, and training sessions with support from the team.
• Maintain a positive customer relationship and ensure customer satisfaction.

Required Skills

• Excellent communication skills (verbal & written).
• Strong understanding of business processes (Sales, Finance, HR, Operations).
• Experience with Zoho products is a plus.
• Ability to prepare clear and detailed documentation.
• Problem-solving and analytical thinking.
• Good coordination and multitasking skills.
• Ability to manage clients professionally.

Salary

• Competitive salary based on experience.
• Attractive incentives based on project success and client satisfaction.

Why Join Us?

• Work with multiple industries and real business processes.
• Get exposure to the complete Zoho ecosystem.
• Excellent learning and career growth opportunities.
• Work with a fast-growing Zoho Partner.