Zendesk Consultant

As a Zendesk Consultant at Astonous, your role will involve managing and optimizing the Zendesk platform, configuring workflows, providing end-user training, and offering technical support to clients. You will be tasked with analyzing client needs, developing solutions to enhance customer support processes, and ensuring seamless integration with other systems by collaborating closely with cross-functional teams. **Key Responsibilities:** - Manage and optimize the Zendesk platform to meet client requirements - Configure workflows and implement solutions to improve customer support processes - Provide end-user training on Zendesk features and functionalities - Support clients with troubleshooting issues and technical assistance - Analyze client needs and develop tailored solutions - Collaborate with cross-functional teams to ensure seamless integration with other systems **Qualifications Required:** - Experience in managing and configuring the Zendesk platform - Proficiency in troubleshooting, providing technical support, and end-user training - Familiarity with workflow configuration and customization in Zendesk - Understanding of customer support processes and best practices - Ability to work with cross-functional teams to develop integrated solutions - Strong problem-solving and analytical skills - Excellent written and verbal communication skills - Bachelor's degree in Computer Science, Information Systems, or related field (preferred) - Experience in the CRM industry, particularly with Salesforce (preferred),