Company Description Astonous is a Salesforce consulting boutique that specializes in harnessing the power of Salesforce CRM and cutting-edge digital technologies to help clients transform their businesses, drive growth, and maintain a competitive edge in today's digital-first world. Our team of experts provides guidance and support to help clients innovate rapidly and at scale. We fuse human insight with advanced technologies to create digital product experiences that deliver real business value. Role Description This is a full-time on-site role located in Jaipur. The Zendesk Consultant will be responsible for configuring, customizing, and optimizing Zendesk to meet client needs. Day-to-day tasks include analyzing client requirements, providing technical support, conducting training sessions, and implementing best practices. The consultant will work closely with clients to ensure Zendesk implementation aligns with their business objectives. Qualifications Experience in configuring, customizing, and optimizing Zendesk Strong analytical skills and ability to understand client requirements Excellent communication skills for providing technical support and conducting training sessions Experience with Salesforce CRM and other digital technologies is a plus Ability to work on-site in Jaipur Bachelor's degree in a relevant field or equivalent work experience
Company Description Astonous is a Salesforce consulting boutique that specializes in harnessing the power of Salesforce CRM and cutting-edge digital technologies to help our clients transform their businesses, drive growth, and maintain a competitive edge in today's digital-first world. Our team of experts provides guidance and support to help clients innovate rapidly and at scale, fusing human insight with advanced technologies to create digital product experiences that deliver real business value. Role Description This is a full-time, on-site role located in Jaipur for a Zendesk Consultant. The Zendesk Consultant will be responsible for managing and optimizing the Zendesk platform, configuring workflows, and implementation, providing end-user training, and supporting clients with troubleshooting and technical assistance. Daily tasks will include analyzing client needs, developing solutions to improve customer support processes, and working closely with cross-functional teams to ensure seamless integration with other systems. Qualifications Experience in managing and configuring Zendesk platform Skills in troubleshooting, providing technical support, and end-user training Familiarity with workflow configuration and customization Understanding of customer support processes and best practices Experience in working with cross-functional teams to develop integrated solutions Strong problem-solving and analytical skills Excellent written and verbal communication skills Bachelor's degree in Computer Science, Information Systems, or related field is a plus Experience in the CRM industry, specifically with Salesforce, is a plus
Company Description Astonous is a Salesforce consulting boutique that specializes in harnessing the power of Salesforce CRM and cutting-edge digital technologies. Our goal is to help our clients transform their businesses, drive growth, and maintain a competitive edge in today's digital-first world. We provide expert guidance and support to help clients innovate rapidly and at scale. We fuse human insight with advanced technologies to create digital product experiences that deliver real business value. About Job Who we are looking for :- You’re a smart collaborator who likes solving complex problems and takes ownership to get things done. You stay up to date with the latest and greatest in business and technology tools, platforms, and languages — and want to ensure your clients do too. You love working across teams and are enthusiastic about doing your part to ensure everyone succeeds. What will you be doing at Astonous ? The Salesforce Consultant will provide innovative solutions leveraging Salesforce’s Force.com capabilities and make recommendations to support a rapidly increasing org. Develops custom code using Visualforce, APEX, LWC and other technologies to build customized solutions supporting business initiatives/processes. Implements best practices by developing, refining, iterating, testing, staging and deploying maintainable technical solutions. Integrates salesforce.com with other systems Responsibilities Include Participating in discovery meetings with customers and work as a Salesforce expert for customer Participating in technical design sessions and writing technical design documents. An expert in Force.com web application development, Salesforce integration/extensions and designing solutions using Force.com API, APEX, Visual Force and other tools that extend the product. Demonstrate a track record with standard SDLC and Agile implementation techniques Able to work closely as a part of a team with internal Project Managers, Technical Architects, Business System Analysts and other Developers. Requirements For This Role 4+ years as a Salesforce Senior Consultant, Developer or Lead with proven hands-on expertise across Sales, Service, Data cloud and Agentforce. Strong technical knowledge of Apex, Lightning Web Components, Flows, APIs, and integrations, with a track record of delivering scalable, high-performance solutions. Experience guiding teams of admins and developers, collaborating with PMs, consultants, and client leadership to translate business requirements into robust Salesforce designs.