Home
Jobs
Companies
Resume

Zendesk Business Analyst

5 - 10 years

5 - 10 Lacs

Pune Maharashtra India

Posted:4 days ago| Platform: Foundit logo

Apply

Skills Required

zendesk CRM Business Analysis

Work Mode

Remote

Job Type

Full Time

Job Description

Job description Zendesk Functional Consultant Description - External Job Responsibilities: The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs. Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration. Responsible for onboarding and introducing the Zendesk platform to new users Responsible for training the Customer how the configure Zendesk and recommend best practices Collaborate with the Zendesk Team Provide assistance with technical issues Revise existing configuration and suggest improvements Willingness to work in continuous night shift to support US customers. Job Skills: Knowledge of Zendesk CRM and Zendesk administration Preferably Zendesk Support Administrator Expert Certified Business Analyst skill set to understand and capture customer requirements. Ability to troubleshoot software-related issues Experience in project management is a plus An analytical mind with problem-solving abilities A team player with excellent communication and presentation skills Customer service orientation Interpersonal skills BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus Experience with remote desktop applications and help desk software is a plus Prior experience in tech support, desktop support, or a similar role is a plus Experience Required: 2 or more years of experience in using Support/Helpdesk systems

More Jobs at Xoriant Corporation

SWIFT Infrastructure Administrator

Pune, Maharashtra, India

3.0 - 5.0 yrs
|

INR 3 - 5 Lacs

Senior Net Developer

Bengaluru / Bangalore, Karnataka, India

8.0 - 13.0 yrs
|

INR 8 - 13 Lacs

UI Testing Engineer (Playwright)

Gurgaon / Gurugram, Haryana, India

3.0 - 8.0 yrs
|

INR 3 - 8 Lacs

Software Engineer (SaaS Security)

Bengaluru / Bangalore, Karnataka, India

7.0 - 12.0 yrs
|

INR 6 - 16 Lacs

Data Engineer

Gurgaon / Gurugram, Haryana, India

6.0 - 10.0 yrs
|

INR 6 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Zendesk Interview Now

My Connections Xoriant Corporation

Download Chrome Extension (See your connection in the Xoriant Corporation )

chrome image
Download Now
Xoriant Corporation

20 Jobs

RecommendedJobs for You

Xoriant Corporation logo

Zendesk Business Analyst

Xoriant Corporation

Pune, Maharashtra, India

Amazon logo

Business Analyst, RBS

Amazon

Bengaluru

PwC Service Delivery Center logo

IN_Associate_ Statistics Expert_Growth_ Advisory_Kolkata

PwC Service Delivery Center

Kolkata

Quantum Secure logo

Information Technology

Quantum Secure

Chennai

Lab49 logo

License Key Analyst

Lab49

Noida

Parkar Global Technologies logo

Business Analyst

Parkar Global Technologies

Pune

UPS Supply Chain Solutions (UPS SCS) logo

Senior Business System Analyst

UPS Supply Chain Solutions (UPS SCS)

Mumbai

UPS Supply Chain Solutions (UPS SCS) logo

Senior Business Analyst

UPS Supply Chain Solutions (UPS SCS)

Mumbai

UPS Supply Chain Solutions (UPS SCS) logo

Senior Business System Analyst - Scrum Master

UPS Supply Chain Solutions (UPS SCS)

Mumbai

Accenture logo

GN - SONG - C&S - Salesforce Auto - Senior Manager

Accenture

Mumbai, Pune, Bengaluru