Yardi and YSR

To accomplish this theme, organization has taken a decision to scale the “Technical Support – PMS” global team within India. This team is intended to start supporting Yardi as a PMS (property management system) but will bring other PMSs like Entrata, OneSite and Lavanda also in scope. This team will support Europe to begin with, and add multiple regions (US, LatAm, APAC) within 12-15 months.

As a Senior Associate, there are 3 broad responsibility areas mentioned below

1.

To ensure that all reported PMS incidents are addressed and resolved within agreed turnaround time

2.

Support business units and associated corporate employees with their requests around data, & reports and developing (coding) few ad-hoc utilities.

3.

Perform quality assurance & testing to support various application releases and upgrades.

What You Will do

1.

Collaborate with Greystar on-site, business operations, corporate and vendor teams to understand, analyze, investigate, troubleshoot and resolve incidents related to PMSs (Property Management Systems).

2.

This team is going to focus on Yardi, to begin with. Within 3-4 months, this team will start adding systems and regions.

3.

The candidate is expected to run conference calls and act as focal point to escalate issues/incidents, whenever required.

4.

Create and maintain KBAs (Knowledge Base Articles) for these incidents.

5.

Extract required data by creating, running and troubleshooting (whenever required) ETL pipelines. This would require experience in databases and SQL. Experience in developing ETLs by ingesting data from APIs will be preferred.

6.

Developing multiple customized utilities with the help of Python or C# to automate or accomplish these repeatable or mundane tasks.

7.

Develop customized reports

8.

Perform end to end testing for new releases and version upgrades.