Workshop Manager

Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical.

Principal Accountabilities:

Customer Service

• Responsible for delivering both timely and effective repairs/solutions as well as adequate training of the end-users to ensure optimal system performance, resulting in excellent customer satisfaction.
• On time resolution of warranty customer complaints as per set target
• On time Proactive services to customer as per schedule
• Maintain the sufficient spare levels in each service station to attend the immediate services.
• Communicate with the customers to ensure satisfaction and implement any necessary corrective actions.

Upselling and revenue generation:

• Ensure repeat customers by upselling products and services and generate revenue from the same.
• Revenue Generation within in the existing customer as per the set Target.
• New Service business generation.

Work on Customer feedback :

Quality and Safety:

• Ensure that Service is always delivered as per

  defined Quality Parameters

  .
• Ensure that all

  Safety Regulations

  are followed during service-related work.

Team Management and Development:

Sets up and maintains team of service Engineers and improves service efficiency