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3 Job openings at Ashok Auto
Property Manager OR Mall Manager

Agra, Uttar Pradesh, India

0 years

None Not disclosed

On-site

Full Time

Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption Day to day/end to end mall operations Ability to handle Security, Parking, Housekeeping, Mall Maintenance and other Operations teams i.e Complete - facility management Delegating the responsibilities to the mall management team (subordinates) and outsourced agencies (Housekeeping Security) of Entire Mall and then taking feedback and reporting the same through MIS reporting system. To attend sort out the complaint of customers and brand owners as well as shop owners. Good team management Good communication Should have technical knowledge Should be outspoken and have good interpersonal skill Prepare an overall budget in coordination with Management for the Operations department Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering, Parking, House-keeping, Security etc.) Work effectively with internal departments (esp. leasing) and information is communicated around the business units - new store openings, launches, events, changes to procedures, staff newsletters. Contribute to the establishment and maintenance of positive relationships with tenants, Mall customers, community civic and governing officials, vendors, and customers Online Marketing - Assess the effectiveness of the mall website and implement content improvements and new features to meet on-line objectives. Manage and develop the e- newsletters from the website as required. Incorporate online activities with offline marketing promotions Consumer PR - Day to day responsibility for all PR Customer, Tenant as well as Govt Agencies Develop, understand and communicate relevant retail trends to include sales and footfall forecasting reporting and general issues Marketing Campaigns - Develop and implement ATL and BTL marketing campaigns and brand strategies to achieve growth in footfall. Preparing the annual Marketing Plan, and ensuring that marketing objectives are achieved Work closely with all agencies to develop yearly media plan and ensure timely and top-class implementation of all marketing communications. Develop and manage relationships with retailers, head office, suppliers, retained agencies ensuring cost efficiencies and brand guardianship is achieved at all times. Collecting monthly CAM (Common Area Maintenance) charges from the shop owners of mall and to maintain its record. Preparing the monthly Power point presentation of all promotional activities, branding events taken place at the Mall in that respective month. Develop and Implement SOP for each activity and then develop an affective MIS reporting system. Checking authorizing daily / weekly / monthly administrative expenses. Checking authorizing bill of specialized services provided by outside agencies. Checking approving materials requisitions for Entire Mall. Follow up for CIVIL Works, Pre monsoon cleaning and other civil related works to be attended. Parking Management Pay Park system for generating Revenue for Mall. Follow up for Technical Works - lifts, HVAC, DG set, plumbing, carpentry etc Record all complaints in complaint register resolve the same on priority basis. Co-ordinate with Marketing, Accounts, Customer Service and Maintenance Team. Benchmark the leasing status at other competing malls and update the market information and use the same to increase the occupancy at Mall. Responsible for enhancing sale of retailers, Responsible for documentations tracking lease/re-lease of retail spaces, Tracking occupancy of the mall. Evaluate performance of retailers on continuous basis and recommend churn as required Ensure category brand mix are performing optimum Networking with existing / potential retail fraternity / brokers / investors Analyzing and evaluating ongoing Business Performance of tenants Managing the business planning budgeting process Timely and accurate reporting of Mall performance Storefronts trends, Fit-out guidelines, Tenant Co-ordination Creating framework for key Retail Events and Promotions Executing Retail Events Promotions to exceed the expectation Conduct Business Review Meetings Key Areas : Lease Coordination Legal Coordination Retail Design Revenue Sales Maximization Events, Promotions, Sponsorships Retailer Relations New Initiatives for Revenue Customer Delight Lease Administration Budgeting Finance Business Review Meetings General Duties Retailer Communications Qualifications Knowledge of building systems and financial accounting Operations or facility management experience at a senior level as part of a shopping centre or property management team Simple valuation and investment principles Technical and soft services contractor procurement and management Understanding and application of risk management in the property environment Can involve standing and walking Additional Information Contact HR Number- 8392901272 Mail Id - khushboo.sikarwar@ashokauto.com

HR Manager

Agra, Uttar Pradesh, India

5 years

None Not disclosed

On-site

Full Time

Job Loation - Agra and minimum relevant experience- 5 years Develop and implement HR strategies and initiatives aligned with the overall business strategy Bridge management and employee relations by addressing demands, grievances or other issues Manage the recruitment and selection process Support current and future business needs through the development, engagement, motivation and preservation of human capital Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment Oversee and manage a performance appraisal system that drives high performance Maintain pay plan and benefits program Assess training needs to apply and monitor training programs Report to management and provide decision support through HR metrics Ensure legal compliance throughout human resource management Qualifications Minimum graduate with MBA holder. Additional Information Contact Email ID- manoj.kumar@ashokauto.com

Title Service Advisor

agra, uttar pradesh

1 - 5 years

INR 3e-05 - 5e-05 Lacs P.A.

On-site

Full Time

As a Customer Service Representative at a TATA MOTORS DEALERSHIP, your main responsibilities will involve greeting customers and guiding them to available mechanics, as well as consulting with mechanics to discuss necessary repairs and potential alternatives to costly repairs. You will leverage your knowledge of the dealership's products and services to offer detailed information and promote sales to customers. Additionally, you will be responsible for addressing customer inquiries regarding service outcomes, scheduling appointments, vehicle drop-off and pick-up, warranty protections, cost-saving options, and the benefits of trading in vehicles versus repair. In this role, you will play a key part in managing and overseeing the dealership's workflow and schedule, ensuring efficient operations. You will also be tasked with contacting customers to inform them of any service updates or changes in car pick-up times. Building and maintaining positive relationships with customers is essential to encourage repeat business. Furthermore, you will collaborate with service technicians to facilitate parts ordering and ensure the availability of necessary components when required. The ideal candidate for this position should hold an associate's degree, diploma, or ITI in mechanics or automobile-related field. Prior experience in the automotive industry can be beneficial. A solid understanding of automotive technology and the industry is crucial, along with exceptional customer service, interpersonal, and communication skills. Strong organizational abilities, effective decision-making, and problem-solving capabilities are also highly valued. Being able to communicate effectively with mechanics, customers, and management is essential to succeed in this role. This position is based in Mathura, Aligarh, Agra, Etawah, and Firozabad, and offers a salary range of 1,20,000 to 1,80,000 per annum. For further inquiries or to apply for the position, please contact the HR department at 8392917471 or email us at manoj.kumar@ashokauto.com.,

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