Workplace- System IT support L3

Walk-In Drive at Safran Digital Campus (DIGIT) Mumbai

Position:

About Safran:

Safran is a French-based global product MNC and a world leader in Aerospace, Defence, and Space technologies, operating across 27+ countries with more than 90,000 employees worldwide.

At the Safran Digital Campus (DIGIT), we are driving Safrans digital transformation through cloud, automation, data engineering, and IT modernization, enabling the development of next-generation aerospace and defense technologies.

Joining Safran means becoming part of a forward-thinking, innovation-driven organization where your expertise contributes directly to global, mission-critical programs.

Role Overview:

Join the Workplace SAE team as part of the RUN group, where you will provide advanced support for the complete workstation ecosystem both hardware and software.

Your responsibilities include analyzing Nexthink reports to identify and prevent incidents, coordinating local L2 and L3 team activities, and ensuring system stability and performance across workplace environments.

Key Responsibilities:

• Manage and resolve incidents and service requests via ServiceNow.
• Conduct proactive problem management and create action plans to prevent recurring issues.
• Provide expert-level support on Windows environments and endpoint management tools.
• Collaborate with L1, L2, and BUILD teams for incident resolution and continuous improvement.
• Communicate regularly with stakeholders and provide detailed intervention reports.
• Lead coordination activities for L2/L3 teams at the local level.

Required Skills & Expertise:

Technical:

• Advanced Windows Administration (Level 4/4) troubleshooting, PowerShell scripting, registry and event log analysis, printer management.
• Working knowledge of Nexthink for endpoint monitoring and reporting.
• Proficiency in SCCM log analysis, collections management, and software deployment.
• Good understanding of Active Directory GPO and rights management.
• Familiarity with ServiceNow or equivalent ITSM tools for incident management.
• Strong understanding of network fundamentals (DNS, DHCP, VPN, LAN/WAN).

Behavioral & Leadership:

• Excellent communication skills in English (French is an added advantage).
• Proactive in root cause analysis and incident follow-up.
• Capable of leading technical discussions and team meetings.
• Strong collaboration and stakeholder management skills.
• Organized, customer-focused, and able to handle multiple priorities effectively.

Personal Attributes:

• Continuous learner with adaptability to new tools and environments.
• Strong analytical mindset and attention to detail.
• Ability to take initiative and lead within a dynamic team.

Eligibility:

• Degree from a reputed institute.
• Prior experience as L3 Support in Workplace/End User environments.
• Team leadership experience preferred.
• Candidates with immediate or 1-week availability will be prioritized.

Walk-In Details:

Dates:

• Tuesday, 28th October 2025
• Wednesday, 29th October 2025
• Saturday, 1st November 2025

Timings:

Venue: Safran India Private Limited (DIGIT), One International Center, Tower 2, Unit No: 26012602 & 27012702, 26th Floor, Senapati Bapat Marg, Prabhadevi West, Mumbai, Maharashtra 400013

Point of Contact (POC):

Why Safran?

Be part of a world-class organization driving digital excellence in aerospace. At Safran, your expertise shapes the future of flight and innovation.