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Posted:23 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Client & Stakeholder Engagement

  • Serve as a key point of contact for client and occupant services, maintaining consistent high-quality delivery and satisfaction.
  • Ensure compliance with contractual terms, SLAs, KPIs, and incorporate client feedback into service improvements.
  • Support site leads in client interactions and escalations.

Operations & Facilities Management

  • Lead day-to-day operations across multiple facilities in the region, ensuring smooth delivery of soft and hard services.
  • Implement Clear Deck policy, lost property management, workplace resets, and after-hours checks.
  • Conduct root cause analysis and resolve issues proactively; maintain accurate documentation and reporting on SharePoint.
  • Monitor compliance with safety procedures, risk assessments, and maintenance protocols.

Vendor & Contract Management

  • Manage subcontractor contracts, performance assessments, and ensure service levels are met or exceeded.
  • Develop SLAs, participate in RFPs, procurement processes, and vendor negotiations.
  • Evaluate vendor staffing and training effectiveness.

Budget & Cost Control

  • Develop and track OPEX/CAPEX budgets; identify savings opportunities and ensure cost optimization.
  • Liaise with client finance team for billing, invoicing, and reconciliation processes.
  • Ensure compliance with statutory regulations, including minimum wage and audit requirements.

Team Leadership & Training

  • Supervise and mentor site-level JLL team; oversee performance reviews, hiring, and training needs.
  • Drive a service excellence culture through coaching and feedback.
  • Provide inputs to JLL HR and operational leadership for training plans.

Compliance & Risk Management

  • Lead emergency preparedness and participate in business continuity planning.
  • Ensure audit-readiness and zero downtime in facility operations.
  • Coordinate structured reviews of risk assessments, mitigation plans, and health & safety compliance.

Job Requirements:

  • 68 years experience in facility or hospitality management.
  • Excellent communication, conflict resolution, and client-facing skills.
  • Strong analytical and organizational skills; ability to manage multiple priorities.
  • A bachelor's degree (in FM, Engineering, Business, or similar) is preferred but not mandatory.

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Jones Lang Lasalle Property Consultants
Jones Lang Lasalle Property Consultants

Real Estate Services

Chicago

over 90,000 Employees

379 Jobs

    Key People

  • Christian Ulbrich

    CEO
  • Gregory T. O'Brien

    CFO

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