Workplace Regional Lead Jones Lang Lasalle Property Consultants

6.0 - 8.0 years

6 - 8 Lacs

Mumbai, Maharashtra, India

On-site

Roles and Responsibilities: Client & Stakeholder Engagement Serve as a key point of contact for client and occupant services, maintaining consistent high-quality delivery and satisfaction. Ensure compliance with contractual terms, SLAs, KPIs, and incorporate client feedback into service improvements. Support site leads in client interactions and escalations. Operations & Facilities Management Lead day-to-day operations across multiple facilities in the region, ensuring smooth delivery of soft and hard services. Implement Clear Deck policy, lost property management, workplace resets, and after-hours checks. Conduct root cause analysis and resolve issues proactively; maintain accurate documentation and reporting on SharePoint. Monitor compliance with safety procedures, risk assessments, and maintenance protocols. Vendor & Contract Management Manage subcontractor contracts, performance assessments, and ensure service levels are met or exceeded. Develop SLAs, participate in RFPs, procurement processes, and vendor negotiations. Evaluate vendor staffing and training effectiveness. Budget & Cost Control Develop and track OPEX/CAPEX budgets; identify savings opportunities and ensure cost optimization. Liaise with client finance team for billing, invoicing, and reconciliation processes. Ensure compliance with statutory regulations, including minimum wage and audit requirements. Team Leadership & Training Supervise and mentor site-level JLL team; oversee performance reviews, hiring, and training needs. Drive a service excellence culture through coaching and feedback. Provide inputs to JLL HR and operational leadership for training plans. Compliance & Risk Management Lead emergency preparedness and participate in business continuity planning. Ensure audit-readiness and zero downtime in facility operations. Coordinate structured reviews of risk assessments, mitigation plans, and health & safety compliance. Job Requirements: 68 years experience in facility or hospitality management. Excellent communication, conflict resolution, and client-facing skills. Strong analytical and organizational skills; ability to manage multiple priorities. A bachelor's degree (in FM, Engineering, Business, or similar) is preferred but not mandatory.

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