Workforce Planning Analyst - Forecaster

Optum

4 - 9 years

4 - 8 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

financial modeling data analysis mathematics workforce management research healthcare healthcare industry database management economics database operations business process average handle time finance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Responsibilities:

Compile, analyze, review, forecast, and trend complex data
Present analysis and interpretation for operational and business review and planning
Support short and long term operational / strategic business activities through analysis
Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
Support ad hoc operational/strategic business activities through analysis and reporting
Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
Perform other job-related work as assigned
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations
3+ years of senior or executive level communication and/or presentation experience delivering detailed analyses and/or sound business cases or recommendations
3+ years of experience with long range planning, financial modeling and complex data analysis of all contact center/back office service area metrics
3+ years of experience identifying sources of data, consuming and rationalizing the data, defining key production indicators and report building
3+ years of experience handling complex operations and financial issues that may have division- or company-wide scope
Intermediate to advanced level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint)

Preferred Qualifications:

Bachelor's degree in Business, Economics, Finance, Mathematics or a related field
Experience in the Healthcare industry
Experience with Workforce Management (WFM) software including NICE, Aspect, Verint
Solid analytical and critical thinking skills to identify trends and influence business decisions
Proven excellent oral and written communication skills

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