Job
Description
As a Manager of Workforce Enablement at LSEG, your role involves providing actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and dashboarding. You will be the key interlock between Customer Operations, Human Resources, Finance, Talent Acquisition & Operational Excellence team. **Responsibilities:** - **Forecasting & Planning:** - Develop detailed resource models to show headcount utilization and the need for major CO delivery team functions - Collaborate with Finance, HR, and L&D to align resources with budget implications, hiring plans, and training processes - Partner with HR and finance to drive Customer Operations location strategy - **Headcount Reporting & Analytics:** - Track the recruitment pipeline and BusinessCase headcount - Monitor BPI resource/efficiency outcomes - Produce detailed resource plans for each CO Function - **Productivity Tracking:** - Provide robust measures of efficiency/productivity for each major business delivery team function - **Stakeholder Engagement:** - Work closely with Customer Operations team, HR, and Finance partners to ensure Workforce Planning meets business needs - Create and maintain internal control, set benchmarks, and provide feedback on data performance and recommended actions - Develop and produce performance information to inform and influence operational management - **Manager:** - Coach, train, and evaluate Workforce Planners to build Capacity plan - Create a high-performance culture by managing effectively, differentiating performance, developing talent, and building diverse teams - Dashboarding & reporting of capacity plan **Key Behaviors:** - Continuously adopt a pragmatic, flexible, and responsive approach - Ability to prioritize critical tasks while managing competing demands - Maintain constructive and supportive working relationships with stakeholders - Ability to gather business and technical requirements - Highly organized and motivated to ensure delivery of key projects & programs **Qualifications:** - 5+ years of experience leading a workforce management program - Track record of designing and delivering resourcing plans globally - Exceptional communication and stakeholder management skills - Experience working in a highly complex global matrix environment - Deep understanding of workforce planning tools and methodology - Strong interpersonal skills with all levels of staff - Excellent planning, administration, and organization skills In addition, London Stock Exchange Group (LSEG) is a leading global financial markets infrastructure and data provider, with a purpose of driving financial stability and empowering economies. LSEG values integrity, partnership, excellence, and change, and encourages a diverse and collaborative culture. Working at LSEG means being part of a dynamic organization committed to sustainability and enabling economic growth. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.,
