Job
Description
The Workforce Enablement team provides data, analytics, and resource management services to ensure Customer Operations staffing levels meet the business needs. As the Manager of Workforce Enablement, you will deliver actionable insights to the business delivery teams, encompassing forecasting & planning, productivity tracking, headcount reporting, and dashboarding. This pivotal role acts as the primary liaison between Customer Operations, Human Resources, Finance, Talent Acquisition, and Operational Excellence teams. Responsibilities: - Forecasting & Planning: Develop resource models illustrating headcount utilization and CO delivery team functions, collaborating with Finance, HR, and L&D for budget alignment, recruitment planning, and training coordination. - Headcount Reporting & Analytics: Track recruitment pipeline, BusinessCase headcount, BPI resource outcomes, and produce detailed resource plans for each CO function. - Productivity Tracking: Provide efficiency/productivity measures for each business delivery team function. - Stakeholder Engagement: Work closely with Customer Operations, HR, and Finance to ensure workforce planning meets business needs, create internal controls, set benchmarks, and provide feedback on data performance. - Managerial Duties: Coach, train, and evaluate Workforce Planners, foster a high-performance culture, and oversee dashboarding & reporting of capacity plan. Key Behaviors: - Embrace a pragmatic and flexible approach - Prioritize critical tasks effectively - Foster constructive relationships with stakeholders - Ability to gather business and technical requirements - Organized, motivated, and committed to project delivery Qualifications: - 5+ years leading a workforce management program - Experience in global workforce management strategy - Strong communication and stakeholder management skills - Proficiency in workforce planning tools/methodologies - Understanding of business process improvement - Initiative-driven with strong interpersonal skills - Excellent planning, administration, and organizational abilities Join us at LSEG, a global financial markets infrastructure and data provider, where our purpose drives financial stability, empowers economies, and fosters sustainable growth. Our values of Integrity, Partnership, Excellence, and Change are at the core of our culture, guiding our actions and decisions daily. Working with us means being part of a diverse and collaborative organization that values individuality, encourages new ideas, and is committed to sustainability and global economic growth. Together, we are committed to accelerating the transition to net zero, fostering the green economy, and creating inclusive economic opportunities. LSEG offers various benefits, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. For further information on how LSEG handles personal data, please refer to our privacy notice.,
