Workflow Coordinator

Responsibilities

• Keep a close tab on the inbox and send acknowledgement to mails adhering to SLAs

• Review the job in detail to understand the requirements and, in case of queries, clarify with the client

• Confirm deadline to the client based on the job queue 

•  Assign the job based on designer skill sets and clarify any doubts they may have about the job

•  Keep a close track of the jobs and ensure that the deadlines are met at all instances

•  Once a job is completed, do a check to ensure that the client requirements have been met completely

•  Other responsibilities include being part of the process improvement programs and contributing creatively towards the growth of the organization

Eligibility criteria

• Should be good at multi-tasking and must be able to follow set processes diligently

• Should have very good written and verbal communication skills in English

• Should be enthusiastic and comfortable working in a fast-paced dynamic environment

• Should be able to collaborate closely with the team members and demonstrate an open mindset

• Should be flexible, reliable and have a pleasant attitude

• Should have a “client-first” mindset and be willing to go the extra mile when required

• Should be an independent contributor and must take complete ownership of the jobs handled

• Should be familiar with PowerPoint, Word, and Excel (preferably, experience in PowerPoint designing)

• Good comprehension and problem-solving skills

• Bachelor’s degree in any discipline

Experience criteria

• 2-3 years of experience in a similar role (McKinsey, Ernst & Young, RRD or any other similar organization)