Workflow Coordinator

Workflow Coordinator

Location: Bangalore
Schedule: As per jurisdiction Working Model: Hybrid

Intro:

Join our dynamic team at CSC, where growth, collaboration, and development are at the core of our culture. As part of the Global Subsidiary Management (GSM) team, we support Fortune 500 companies in managing corporate compliance and governance across 140+ countries.

By partnering with CSC, clients reduce the complexities of international business. As a Workflow Coordinator, you will play a vital role in managing workflows, guiding team members, and ensuring productivity and performance standards are met. We're looking for a proactive and motivating team player who leads by example and thrives in a fast-paced, high volume environment.

Some of the things you will be doing:

• Work closely with Team Leaders to promote a positive team culture
• Handle customer complaints and manage escalations professionally
• Manage high-volume workloads to ensure deadlines are not missed
• Delegate assignments and tasks with clear expectations and timelines
• Assist in developing productivity and quality metrics
• Participate in process improvement initiatives and encourage others to contribute
• Assist in training new team members and onboarding
• Identify training needs and provide coaching
• Audit and create reports to track filings on a month-to-month basis
• Organize team building activities to foster an inspiring work environment
• Monitor team performance and provide feedback to Team Leaders
• Motivate team members to achieve objectives and maintain service excellence
• Collaborate with CSC’s Change Management Team for new processes or technology updates

What technical skills, experience, and qualifications do you need

• 8 - 10 years of customer service experience
• Demonstrated alignment with CSC values: service, teamwork, tenacity, agility, and being genuine
• Proficiency in Microsoft Office
• Strong ability to multi task and prioritize high-importance projects
• Excellent organizational and time-management skills
• Strong research and analytical abilities
• Effective written and verbal communication skills
• Ability to work independently and collaboratively across teams
• Strong problem solving skills and decision making abilities
• Proven ability to lead, influence, and engage peers
• Demonstrated ability to thrive in a high-volume, deadline driven environment
• Understands that team success and personal success are interdependent