Wintel Specialist-L3

Constantly monitoring the performance of platforms and developing continual improvement programs to enhance the quality of service for business-critical applications is a key responsibility in the role of Wintel L3. You will be recommending enhancements and tools required to effectively manage the Wintel platform. Your strong analytical and troubleshooting skills will be essential in resolving production issues. As part of this role, you will be involved in various technology projects and fostering an environment of knowledge sharing among team members. Your primary responsibilities will include managing the assigned Wintel staff, overseeing the monitoring of availability, performance, and capacity of Wintel platforms, and establishing partnerships with peers across departments. It is crucial to ensure compliance with internal security policies and external regulatory guidelines, collaborating with the Information Security team to uphold security standards and procedures. Ownership of all Windows/Cluster/HA platform services, ensuring adherence to SLAs, and applying technical knowledge for process improvements, troubleshooting, and configuration management are integral aspects of this role. You will manage Windows platform components such as AD, DNS, ADFS, Azure AD, DC Sync, Public DNS, and Certificate Management, ensuring life cycle management according to technology standards. Emphasizing on automation, repeatability, and standardization of processes, as well as identifying areas for continuous improvement, will be key focus areas. Collaboration with Architecture and the PMO for demand planning, resource allocation, and project completion timelines is essential. Additionally, working closely with business stakeholders and operations staff to monitor the quality implementation of installations and conducting disaster recovery activities are part of the responsibilities. Preferred qualifications for this role include 12-14 years of relevant experience in the IT industry, with a total of 15-16 years of overall experience. Proficiency in Windows Active Directory, Azure AD, GPO, Windows Cluster, DFS, ADFS, and ITIL knowledge is mandatory. Skills in Azure Directory Sync configuration, troubleshooting, certificate authority, server firmware, BIOS upgrades, and automation initiatives are highly desirable. The role also requires participation in DR drills, providing training and knowledge transfer to junior team members, and working in a 24x7 environment. Educational qualifications include a B.E or Graduate degree, with a 90-day notice period, the ability to work in shifts, and being available to work 6 days a week. Certification in Microsoft Technologies would be an added advantage for this position.,