Windows System Admin Level 2

As a Windows System Admin Level 1, you will be responsible for providing support to our customer base, both directly and indirectly. Your role will involve interacting with application software and operating systems to diagnose and resolve unique, non-recurring problems in the Hosting Environment. Your major duties and responsibilities will include treating all customers professionally and respectfully, handling technical support tickets from web hosting customers, supporting the roll-out of new applications, providing client support and resolving technical issues via email, phone, and other electronic mediums. Additionally, you will troubleshoot various technical issues customers may face with their web hosting services and prioritize and manage multiple open tickets simultaneously. You should have a good understanding of computer systems, possess excellent communication skills, preferably hold a B.Tech degree, and be a Windows Certified Engineer. The role requires willingness to work in a 24*7 environment and experience with Hosting Control Panels such as CPanel, WHM, and Plesk. Basic installation, server security, server monitoring, and knowledge of protocols like SMTP, HTTP, FTP, IMAP, POP, and Exim are essential. Your responsibilities will also include the installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl, managing server backup and restore, DNS management, and the ability to work well in a team, adapt to changing environments, and follow instructions from supervisors and senior colleagues. Confidence, passion, organizational skills, multitasking abilities, troubleshooting skills, and dependability are crucial for success in this role. Experience of at least 1 year in a similar position is required. The package will be as per the eligibility of the candidate with at least a one-year service contract. This position is based in Jaipur, and there are currently 2 vacancies available.,