WFM Support Specialist

delaPlex

2 - 3 years

2 - 6 Lacs

Bengaluru

Posted:5 days ago| Platform:

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Skills Required

Business administration Analytical skills Workforce management Analytical Supply chain solutions Customer support Troubleshooting Information technology Technical support WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

The WFM Support Specialist will provide customer and technical support, assist with troubleshooting, respond to client inquiries, and ensure effective communication with clients. Responsibilities include analysing data to optimise workforce management processes and configurations within the UKG system.

Qualifications

Strong Analytical Skills
2 3+ years of experience in WFM support or related roles.
Experience in Technical Support and Troubleshooting
Customer Support capabilities
Excellent Communication skills
Familiarity with workforce management software, particularly UKG, Legion is a plus
Bachelors degree in Information Technology, Business Administration, or related field
Ability to work both independently and as part of a team, including remote collaboration
Hands-on experience with WFM tools (e.g., UKG, Legion).
Strong analytical and Excel skills.
Excellent communication and problem-solving abilities.
Ability to work in a fast-paced, team-oriented environment.

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