WFM - RTA Supervisor

Lumina Datamatics

6 - 10 years

8 - 12 Lacs

mumbai

Posted:12 hours ago| Platform:

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Skills Required

workforce management r real-time analyst genesys verint advanced excel aspect python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Working Hours - 9 hours 5 days a week

6+ years of WFM Experience with hands-on experience of IEX and CXOne.Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
Experience with tools like Python, R etc. will be an added advantage.
Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
Team player as well as a skilled individual contributor.
Excellent interpersonal and communication skills to manage team, client, and stakeholder conversations.
People management and ability to get work done under high pressure situations.
Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

Smart and Detail oriented
Organised, proactive and self-starter
Analytical, logical and practical in approach to solving complex problems
Written Communication: must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers
Collaborative and ability to maintain strong follow through on actions
Excellent critical thinking skills
Functional/Technical Skills: must possess strong quantitative, analytical and technical aptitude skills
Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members.
People manager skills with team leadership and decision-making abilities.

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