We're hiring-Sr. Manager/ Manager- Regional Control Tower- Mumbai DC

Job Title:

Job Summary:

Senior Manager / Manager – Regional Control Tower (RCT)

8+ years of experience

Key Responsibilities:

Regional Operations Visibility & Coordination:

• Act as the single point of control for logistics performance across the West zone.
  
• Monitor inbound, outbound, last-mile, and reverse logistics from multiple DCs, hubs, and transit points.
  
• Ensure OTIF (On-Time In-Full) performance, SLA adherence, and rapid issue resolution.
  

Exception Management & Escalation Handling:

• Identify, prioritize, and resolve operational deviations in real-time.
  
• Coordinate with DC teams, transport partners, customer service, and central planning for immediate escalations.
  
• Lead root cause analysis and implement preventive actions for recurring issues.
  

Performance Reporting & Analytics:

• Track and report daily KPIs such as order cycle times, transit delays, fill rates, and TAT (Turnaround Time).
  
• Drive decisions through dashboards, trend analysis, and scenario modeling.
  
• Recommend improvements in network routing, dispatch scheduling, and manpower planning based on data insights.
  

System Optimization & Automation:

• Drive usage of Control Tower platforms (TMS/WMS/OMS) and ensure accurate data flow across systems.
  
• Collaborate with tech and product teams to improve control tower tools, exception alerts, and analytics dashboards.
  

Process Standardization & Continuous Improvement:

• Define and institutionalize SOPs across sites within the region.
  
• Champion continuous improvement initiatives (Lean, Six Sigma) in logistics operations.
  
• Conduct weekly and monthly governance reviews with internal teams and logistics partners.
  

Qualifications & Experience:

• Graduate in Engineering, Supply Chain, or Logistics; MBA preferred.
  

• 8+ years of experience

  in logistics operations, control tower, or regional supply chain management.
• Strong knowledge of TMS/WMS platforms, transportation networks, and warehouse workflows.
  
• Hands-on experience in data analysis, dashboarding (Power BI/Tableau), and process optimization.
  

Key Skills & Competencies:

• Excellent stakeholder management across internal and external teams.
  
• Strong leadership, problem-solving, and communication skills.
  
• Analytical mindset with attention to detail and a sense of urgency.
  
• Ability to work in a high-paced, 24x7 operational environment.
  

Preferred Background:

• Prior experience in e-commerce, FMCG, retail logistics, or 3PL control tower setup.
  
• Familiarity with route planning, real-time tracking, and geo-analytics tools.
  
• Exposure to regional or national logistics network management.