Web Platform Support Specialist

Atlas

0 - 1 years

4 - 8 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

google analytics digital content helpdesk renewable energy xml html json customer service adobe jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist and guide internal clients (editors, reviewers) with Web Content Management System (Adobe Experience Manager) to create, edit, manage and publish digital content across all company websites.
Ensure excellent customer service by handling all requests and issues with respect to customer needs, with the right quality and in timely manner.
Safeguard daily operations in process-related applications (e.g. Translation Management System, ServiceNow, Jira, Google Analytics, Hotjar, Confluence, Cloudflare, UniFlip, Google Tag Manager, etc.)
Perform bug-testing as well as test new functionalities before their release to production environment.
Anticipate and prevent issues, take measures to avoid repeating errors.
Create, maintain and advocate processes and systems related documentation in respective knowledge basis, assure methodologies are followed.
Drive / participate in ad-hoc projects, launches of new websites and improvement initiatives.
Provide trainings where necessary, support knowledge sharing webinars.
Report status of work in progress, escalate risks to the Team Lead.

To succeed, you will need

Experience requirements, education & knowledge:

Excellent command of written and spoken English.
University degree.
Experience in digital area, customer service or helpdesk.
Computer literacy, familiarity of Microsoft Office apps.
Experience with WYSIWYG editors is a plus as well as if you are familiar with HTML, CSS, XML, JSON etc..
ITIL certification is a plus.

Personality requirements:

Strongly customer oriented, service and business minded.
Tech-savvy - eagerness to learn new things and technologies, curious mindset.
Ability to adapt to changing priorities, well-organised and systematic centipede .
Pro-active & result driven approach.
Ability to present for various audiences.
Process oriented, initiative, self-challenging, independently working team player.
Very attentive to details.
Ability to follow processes and write comprehensible documentation.

In return, we offer you

Inspiring and friendly colleagues in international environment, willing to share their knowledge.
New things to learn every day and grow with and within the company.
Have the flexibility and freedom to keep a healthy work live balance.
A culture known for respectful interaction, ethical behavior, and integrity.
Potential to see your ideas realized and to make an impact.
Access to global job opportunities, as part of the Atlas Copco Group.

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