We are hiring For Security Engineer For Navi Mumbai location

Dear Candidates,

We are hiring for

Role :

Experience : 1-3 Y

Location : Navi Mumbai

Notice period : Immediate

JD:

Security Engineer (L1):

The L1 Security SMEs will be on-premises and supporting operation, management and maintain the in-scope devices.

Responsibilities

1. Incident Logging and Management:

Act as the first point of contact for users.

Log incidents and issues reported by users via phone, email, or chat.

Categorize and prioritize incidents based on urgency and impact.

1. Basic Troubleshooting:

Diagnose and resolve basic technical issues.

Provide solutions for common problems such as password resets, application access issues, and basic configuration errors. First time fix, update KEDB

1. Escalation:

Escalate complex issues to L2 support when necessary.

Ensure proper documentation and communication of the issue to the next level.

1. Monitoring and Reporting:

Monitor application and system performance using various tools.

Report any anomalies or performance issues.

1. Customer Service:

.

Communicate effectively with users to understand their issues and provide timely updates.

1. Service Desk Responsibilities:

Respond to and resolve user inquiries related to hardware, software, and network issues.

Provide assistance through various channels such as phone, email, and chat.

1. SLA Management:

Ensure incidents and service requests are resolved within the agreed Service Level Agreements (SLAs).

Monitor SLA compliance and escalate issues that may breach SLAs.

1. Audit Support and Remediation:

Assist in preparing for internal and external audits.

Provide necessary documentation and evidence as requested by auditors.

Implement remediation actions for any observations or findings from audits.

1. Knowledge Management:

Document common issues and solutions in a knowledge base for future reference.

1. Training and Development:

Participate in regular training sessions to stay updated on new technologies and processes.

1. Disaster Recovery and Business Continuity:

Assist in executing disaster recovery plans during incidents.

1. Vendor Management:

Coordinate with vendors for basic support and warranty claims.

1. Capacity Management:

Monitor resource usage and report any capacity issues.

1. Service Request Management:

Handle and fulfil standard service requests such as software installations and access requests.

1. Configuration Management:

Maintain accurate records of hardware and software configurations.

1. Communication and Coordination:

Communicate effectively with users and other IT teams.

1. End User Computing:

Providing support for desktops, laptops, and peripherals.

Assisting with software installations and updates.

IF your interested share you resume on tejaswini.jadhav@in.experis.com