We are hiring For Security SMEs For Navi Mumbai location

Dear Candidates,

We are hiring for Security SMEs (L2)

Role :

Experience : 3-5 Y

Location : Navi Mumbai

Notice period : Immediate

JD:

The L2 Security SMEs will be on-premises and supporting operation, management and maintain the in-scope devices.

Responsibilities

1. Advanced Troubleshooting:

Handle escalated issues from L1 support.

Perform root cause analysis for recurring or complex problems.

1. System and Application Support:

Manage and support enterprise applications, databases, and servers.

Perform complex patching, updates, and configurations.

1. Incident Management and SLA Adherence:

Ensure incidents are resolved within the agreed SLAs.

Update tickets with detailed logs, troubleshooting steps, and resolutions.

1. Change Implementation and Management:

Implement configuration changes, system upgrades, and feature enhancements.

Support deployments and verify changes in the production environment.

1. Effective Escalation Management:

Escalate issues to higher levels (L3 or vendor support) if they cannot be resolved at L2.

Ensure proper documentation and communication during the escalation process.

1. Monitoring Responsibilities:

Consume monitoring output and analyse system performance, network integrity, and operational infrastructures.

Identify potential issues and implement preventative measures.

Conduct regular inspections, maintenance, and testing of systems to ensure optimal performance.

1. Continual Service Improvement (CSI):

Identify and implement initiatives to improve the efficiency and effectiveness of IT service management processes.

Analyse incident reports and feedback to identify areas for improvement.

Collaborate with other teams to implement and monitor improvements.

1. Audit Support and Remediation:

Support the preparation for internal and external audits.

Provide detailed documentation and evidence to Bank resources facing auditors.

Develop/get developed via vendor and implement remediation plans for any audit observations or findings.

Ensure compliance with regulatory requirements and RBI Master directions.

1. Problem Management:

Identify and classify problems and their root causes.

Coordinate with IT teams to design and implement problem solutions.

Manage the problem lifecycle from identification to closure.

Develop strategies to prevent recurring incidents.

1. Root Cause Analysis (RCA):

Conduct thorough investigations to identify the underlying causes of recurring incidents.

Use techniques such as the "5 Whys" to drill down to the root cause.

Implement permanent solutions to address identified root causes.

Monitor the effectiveness of implemented solutions and make necessary adjustments.

1. Knowledge Management:

Contribute to and maintain detailed technical documentation and knowledge articles.

1. Training and Development:

Provide training and mentorship to L1 support staff to enhance their skills and knowledge.

Emphasise on shift left.

1. Disaster Recovery and Business Continuity:

Support and test disaster recovery and business continuity plan to ensure minimal disruption during emergencies.

1. Vendor Management:

Manage vendor relationships (Track&Trace/Followup/Escalate) and ensure timely resolution of escalated issues.

1. Capacity Management:

Analyse capacity trends and plan for future resource needs.

1. Service Request Management:

Manage and fulfil service requests and ensure they are completed within SLAs.

1. Configuration Management:

Ensure configuration management databases (CMDB) are up-to-date and accurate.

1. Release Management:

Plan, schedule, and oversee the deployment of new releases and updates.

1. Communication and Coordination:

Coordinate with various stakeholders to ensure smooth operations and project implementations.

1. End User Computing:

Providing advanced support for end-user devices.

Implementing new end-user technologies

Support Branch rollout.

Conduct PAV

Branch visits / On-Call

IF your interested share you resume on tejaswini.jadhav@in.experis.com