Job
Description
In this role as a Technical Support Engineer for Rolling Stock products, your main responsibilities include: - Supporting technical activities during the Product Introduction (PI) period, Commissioning, Warranty, and potentially Validation & Certification phases - Diagnosing equipment malfunctions/failures and providing recommendations for preventive and corrective actions - Defining troubleshooting methodologies and providing technical guidance to technicians - Offering feedback on technical documentation deficiencies and advising management on customer satisfaction and product enhancements - Collaborating with Quality and internal/external Suppliers to address Kx (8D) issues and drive reliability growth - Ensuring completeness and quality of Failure Management database input for RAMS exploitation - Controlling Rolling Stock product configuration and relevant documentation management - Supporting technical reviews and facilitating information flow within the project teams - Implementing EHS requirements on-site and driving technical Return of Experience reporting - Supporting Obsolescence Management and Field Modifications preparation and implementation Your performance will be measured based on various criteria including achieving contractual reliability and availability targets, timely resolution of technical issues, completeness and quality of failure/event diagnosis, reliability improvement post Field Modifications, among others. In terms of educational requirements, you must hold a graduate degree in Engineering or Industrial field, along with internal EHS training and proficiency in English. A Master's degree in Engineering would be desirable. For experience, you are expected to have several years of technical experience in mechanical or electrical/electronic engineering, along with expertise in Railway safety, RAM, EHS, product knowledge, and data analytics. Additional desired skills include general Railway knowledge, field experience, problem-solving abilities, DFQ, Quality, Audit skills, and customer interaction. Please note that this role involves a significant focus on technical support, troubleshooting, and driving reliability and safety improvements for Rolling Stock products. In this role as a Technical Support Engineer for Rolling Stock products, your main responsibilities include: - Supporting technical activities during the Product Introduction (PI) period, Commissioning, Warranty, and potentially Validation & Certification phases - Diagnosing equipment malfunctions/failures and providing recommendations for preventive and corrective actions - Defining troubleshooting methodologies and providing technical guidance to technicians - Offering feedback on technical documentation deficiencies and advising management on customer satisfaction and product enhancements - Collaborating with Quality and internal/external Suppliers to address Kx (8D) issues and drive reliability growth - Ensuring completeness and quality of Failure Management database input for RAMS exploitation - Controlling Rolling Stock product configuration and relevant documentation management - Supporting technical reviews and facilitating information flow within the project teams - Implementing EHS requirements on-site and driving technical Return of Experience reporting - Supporting Obsolescence Management and Field Modifications preparation and implementation Your performance will be measured based on various criteria including achieving contractual reliability and availability targets, timely resolution of technical issues, completeness and quality of failure/event diagnosis, reliability improvement post Field Modifications, among others. In terms of educational requirements, you must hold a graduate degree in Engineering or Industrial field, along with internal EHS training and proficiency in English. A Master's degree in Engineering would be desirable. For experience, you are expected to have several years of technical experience in mechanical or electrical/electronic engineering, along with expertise in Railway safety, RAM, EHS, product knowledge, and data analytics. Additional desired skills include general Railway knowledge, field experience, problem-solving abilities, DFQ, Quality, Audit skills, and customer interaction. Please note that this role involves a significant focus on technical support, troubleshooting, and driving reliability and safety improvements for Rolling Stock products.
