Manager - Customer Support (RTS) Toshvin Analytical

8.0 - 12.0 years

0 Lacs

vadodara, gujarat

On-site

You will be joining Toshvin Analytical, a company that values growth and opportunity. Our focus is on delivering top-quality services to our clients to support their business growth. As a part of our team of experienced professionals, we are seeking individuals who are bright, motivated, and dedicated to our mission. If you are looking for a long-term career opportunity with one of the leading instrumentation companies in India, we invite you to send your CV to: careers@toshvin.com As a Manager - Customer Support (RTS) at Toshvin Analytical, you will report to the Deputy General Manager CS and be based in Baroda. The ideal candidate should have 8-10 years of experience in the Analytical Service Industry. A Diploma in Electronics/Instrumentation or an MSc in Electronics is the minimum qualification required, with a preference for BE holders in Electrical/Electronics/Electronics & Communication/Instrumentation Engineering. Your responsibilities will include field servicing of advanced analytical instruments such as GCs, GC-MS, GC-Hs, GCMSMS, etc. This involves onsite installation and commissioning of hardware/software products at customer sites. You will serve as the primary contact for customers on technical, application, and service-related issues, diagnosing and resolving product performance problems. Proactively addressing potential instrument issues to prevent service interruptions is crucial. You will need to effectively communicate and escalate complex or unresolved problems to higher-level engineers, following documented practices and procedures in training customers and performing service-related tasks. Providing feedback on product failure trends and serviceability issues, training other field engineers and customers, and ensuring customer satisfaction are also key aspects of the role. Key competencies for success in this position include sincerity, hard work, excellent verbal and written communication skills (English preferred), sound technical knowledge in field servicing of analytical instruments, experience in team collaboration or management, willingness to travel extensively, and a commitment to solving customer problems and delivering high levels of customer satisfaction.,

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Marketing Data Analyst - India Globant

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a revolutionary Marketing Data Analyst at our Digital Marketing Studio, you will be part of a dynamic team that thrives on innovation and leveraging advanced technologies to drive impactful results. Your role will involve working closely with the Customer Contact team to extract actionable insights from customer data and enhance customer engagement through personalized touchpoints. Your primary focus will be on utilizing your SQL skills to develop campaigns that align with business requirements. Collaborating with Product Owners, you will identify the necessary data points, conduct pre and post-campaign analysis, and provide insights on customer bases. Additionally, you will have the opportunity to upskill in campaign management tools, enabling the team to deliver timely communications across various channels. To excel in this role, you should possess: - Proficiency in SQL - Experience in Analytics, Financial Services, Marketing, or Customer Contact domains (equivalent experience will also be considered) - Ability to create and present data output to business stakeholders - Strong communication skills - A highly numerate approach and a genuine passion for data and analytics - Familiarity with HTML, CSS, JavaScript, and template/content design for communications would be advantageous. Join us in our journey to drive change in the marketing arena by leveraging data and technology to create a more personalized customer experience. If you are curious, action-oriented, and eager to make a difference, we invite you to be part of our team at Globant.,

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