14 Customer Contact Jobs

ROLES & RESPONSIBILITIES: Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors email customer contacts. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management ...

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Job Description Commerce graduate or MBA (Finance) with 13 years of overall experience. Strong understanding of the Order-to-Cash (O2C) cycle and Group Company - ICT processes. Proficient in billing, collections, cash application, customer contact, and reporting processes. Willingness to work in any shift. Solid accounting knowledge and proficiency in Microsoft Excel. Effective written and...

Role Overview: You will be joining JM Financial Services Ltd as a Sales Trader / Sales Manager based in Bangalore. Your responsibilities will include maintaining client relations, strong customer contact, and collaboration with various departments. Your role will also involve trading activities, providing customers with financial advice, and analyzing market trends and investment opportunities. Key Responsibilities: - Build and maintain strong client relations - Maintain regular customer contact - Collaborate effectively with different departments - Conduct trading activities - Provide sound financial advice to customers - Analyze market trends and identify investment opportunities Qualifica...

As a Sales Executive at Abbott, your role is crucial in achieving sales targets assigned to the area, territory-wise, and brand-wise every month. You will be responsible for preparing a beat plan for your region, allocating targets and inputs accordingly, and monitoring them regularly to drive secondary sales effectively. Key Responsibilities: - Achieve sales targets assigned to the area, territory-wise, and brand-wise every month - Prepare a beat plan for the region, allocate targets and inputs accordingly, and monitor them regularly - Ensure implementation of company strategies in the market place, including campaigns and promotions - Launch and nurture international brands, ensuring short...

As an Administrative and Coordination professional at Novotel Hyderabad Airport, your role involves managing the General Manager's diary, coordinating meetings and appointments, and ensuring the smooth running of various activities. You will have the opportunity to handle a range of responsibilities including screening and handling telephone calls, appointments, mails, and emails, along with taking minutes at executive committee meetings. Your communication skills will be crucial as you coordinate and communicate with different departments and staff levels as directed by the General Manager. Additionally, you will be responsible for preparing and managing correspondences with internal and ex...

You will be responsible for overseeing day-to-day operations at the ADS Centre, managing cross-functional teams, improving operational efficiency, and ensuring high service standards. This leadership role involves operations, office administration, and customer service. Your key responsibilities will include supporting business strategy implementation, driving process improvements, leading operations, logistics, warehouse, and pharmacy teams, training and monitoring staff performance, managing resource planning and cost control, resolving quality or service issues, collaborating with cross-functional teams, identifying operational risks, ensuring compliance with standards, resolving customer...

The Customer Advisor position at KVR TATA in Palakkad is a full-time on-site role where you will be responsible for handling customer inquiries, providing client counseling, ensuring customer satisfaction, and supporting customers with any issues or concerns. Your daily tasks will involve maintaining customer contact, addressing queries, and resolving complaints to ensure a high level of customer satisfaction. To excel in this role, you should possess strong Customer Satisfaction and Customer Support skills, along with experience in Customer Contact and Client Counseling. Excellent Communication skills are essential, as well as the ability to work effectively in an on-site environment. You s...

As a Senior Mechanic/ Senior Technology Serviceman at Trakindo Utama in Kuala Kencana, ID, you will be responsible for reducing waste and contributing to continuous improvement in the heavy equipment technology sector. Your duties will include actively engaging in self-study to enhance your capabilities, developing SAR skills, and ensuring the safe execution of tasks while adhering to company regulations on Personal Protective Equipment (PPE). Additionally, you will be tasked with performing contamination control and safety activities, inspecting and preparing reports on warranty components, and utilizing Minestar Client for standard Command, Fleet, and Onboard System activities. Furthermore...

You will be responsible for acquiring new customers by successfully contacting 20 customers per day and meeting 4 customers/prospects per day. Your role will also involve upgrading customers from a lower product category to a higher product category. Additionally, you will be expected to cross-sell various products such as TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card, etc., with a minimum of 2 cross-selling transactions per day. To excel in this position, you should possess a blend of service and sales orientation. The ideal candidate will have an MBA or a Graduate degree with a minimum of 1 year of work experience.,

As a Branch Head & Unit Head at JM Financial in Delhi, India, your primary responsibility will be to oversee client acquisition and Broking business revenue management. You will be required to lead the team in driving TPP sales, collaborating with team members, executing trading activities, utilizing analytical skills, and engaging in customer interactions to support sales trading operations. To excel in this role, you must possess strong Client Relations and Cooperation skills, along with proficiency in Trading and Analytical Skills. Your Customer Contact proficiency will be crucial in maintaining relationships and fostering business growth. A solid understanding of financial markets and pr...

The role is responsible to drive renewal collections (revenue line) of ~7000 Crs with the support of 3 Call Centers with 150 resources located in Gurgaon, Chennai & Bangalore. KPI for each call center is to engage and enhance renewal collection of assigned renewal due book with the coordination of Field collection & sales team. Renewal collection is one of the key revenue item and carries significant weight of 20% in the Company Scorecard and Top line business as a 60% of revenue of the life insurance business. Hence,for the organization this is a key role who is responsible for driving renewal collections in efficient manner. The role also represents department in relevant forums which disc...

The role of Customer Advisor at TATA Motors URS KAR in Mysuru is a full-time on-site position that centers around ensuring customer satisfaction, maintaining customer contact, offering client counseling, facilitating effective communication, and delivering customer support on a daily basis. The ideal candidate for this position must possess strong Customer Satisfaction, Customer Contact, and Client Counseling skills. In addition, proficiency in Effective Communication and Customer Support is essential. Experience in managing customer inquiries, resolving issues, and exhibiting strong interpersonal skills to build rapport with customers is highly valued. The ability to thrive in a fast-paced ...

You will be joining Toshvin Analytical, a company that values growth and opportunity. Our focus is on delivering top-quality services to our clients to support their business growth. As a part of our team of experienced professionals, we are seeking individuals who are bright, motivated, and dedicated to our mission. If you are looking for a long-term career opportunity with one of the leading instrumentation companies in India, we invite you to send your CV to: careers@toshvin.com As a Manager - Customer Support (RTS) at Toshvin Analytical, you will report to the Deputy General Manager CS and be based in Baroda. The ideal candidate should have 8-10 years of experience in the Analytical Serv...

As a revolutionary Marketing Data Analyst at our Digital Marketing Studio, you will be part of a dynamic team that thrives on innovation and leveraging advanced technologies to drive impactful results. Your role will involve working closely with the Customer Contact team to extract actionable insights from customer data and enhance customer engagement through personalized touchpoints. Your primary focus will be on utilizing your SQL skills to develop campaigns that align with business requirements. Collaborating with Product Owners, you will identify the necessary data points, conduct pre and post-campaign analysis, and provide insights on customer bases. Additionally, you will have the oppo...