9 Customer Contact Jobs

You will be responsible for overseeing day-to-day operations at the ADS Centre, managing cross-functional teams, improving operational efficiency, and ensuring high service standards. This leadership role involves operations, office administration, and customer service. Your key responsibilities will include supporting business strategy implementation, driving process improvements, leading operations, logistics, warehouse, and pharmacy teams, training and monitoring staff performance, managing resource planning and cost control, resolving quality or service issues, collaborating with cross-functional teams, identifying operational risks, ensuring compliance with standards, resolving customer complaints and service issues, overseeing order fulfillment, returns, grievances, and settlements, and maintaining relationships with key vendors and service providers. To qualify for this role, you should have a Bachelor's degree in Business, Operations, or a relevant field (Masters preferred; B. Pharm/D. Pharm is an added advantage), 5-7 years of relevant experience in operations/healthcare/office administration, proven team management and leadership abilities, strong problem-solving, analytical, and communication skills. If you have skills in customer experience, strategy, compliance, staff training, risk management, grievances, coordination, process improvement, operations management, leadership, communication, vendor management, analytical skills, and team management, apply now to join a fast-growing and dynamic operations environment.,

The Customer Advisor position at KVR TATA in Palakkad is a full-time on-site role where you will be responsible for handling customer inquiries, providing client counseling, ensuring customer satisfaction, and supporting customers with any issues or concerns. Your daily tasks will involve maintaining customer contact, addressing queries, and resolving complaints to ensure a high level of customer satisfaction. To excel in this role, you should possess strong Customer Satisfaction and Customer Support skills, along with experience in Customer Contact and Client Counseling. Excellent Communication skills are essential, as well as the ability to work effectively in an on-site environment. You should also have outstanding problem-solving skills and any experience in the automotive industry would be a plus. A Bachelor's degree or relevant experience in a similar role is required for this position.,

As a Senior Mechanic/ Senior Technology Serviceman at Trakindo Utama in Kuala Kencana, ID, you will be responsible for reducing waste and contributing to continuous improvement in the heavy equipment technology sector. Your duties will include actively engaging in self-study to enhance your capabilities, developing SAR skills, and ensuring the safe execution of tasks while adhering to company regulations on Personal Protective Equipment (PPE). Additionally, you will be tasked with performing contamination control and safety activities, inspecting and preparing reports on warranty components, and utilizing Minestar Client for standard Command, Fleet, and Onboard System activities. Furthermore, you will play a crucial role in completing all service administration and technology job processes in accordance with company standards, ensuring the quality of parts/components handed over to customers, and becoming a key point of contact for addressing heavy equipment technology issues. You will be expected to guide junior Servicemen, share knowledge with your peers, and conduct troubleshooting activities independently. Your role will also involve handling customer complaints, defining service requirements, and meeting completion targets with a focus on quality work. Moreover, you will be responsible for effectively communicating in service delivery, maintaining tools and equipment in optimal conditions, and performing tasks such as disassembling/assembling technology components, preventive maintenance, and testing and adjusting technology configurations. Your commitment to ensuring all job activities are completed correctly the first time, along with your dedication to continuous improvement, will be essential for success in this role. Overall, as a Senior Mechanic/ Senior Technology Serviceman at Trakindo Utama, you will be an integral part of the team, working diligently to deliver high-quality service and meet customer requirements efficiently and effectively.,

You will be responsible for acquiring new customers by successfully contacting 20 customers per day and meeting 4 customers/prospects per day. Your role will also involve upgrading customers from a lower product category to a higher product category. Additionally, you will be expected to cross-sell various products such as TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card, etc., with a minimum of 2 cross-selling transactions per day. To excel in this position, you should possess a blend of service and sales orientation. The ideal candidate will have an MBA or a Graduate degree with a minimum of 1 year of work experience.,

As a Branch Head & Unit Head at JM Financial in Delhi, India, your primary responsibility will be to oversee client acquisition and Broking business revenue management. You will be required to lead the team in driving TPP sales, collaborating with team members, executing trading activities, utilizing analytical skills, and engaging in customer interactions to support sales trading operations. To excel in this role, you must possess strong Client Relations and Cooperation skills, along with proficiency in Trading and Analytical Skills. Your Customer Contact proficiency will be crucial in maintaining relationships and fostering business growth. A solid understanding of financial markets and products is essential, along with excellent communication and interpersonal abilities. This is a full-time on-site position that demands the ability to work effectively in a fast-paced environment. A Bachelor's degree in Finance, Business Administration, or a related field is required to qualify for this exciting opportunity at JM Financial.,

The role is responsible to drive renewal collections (revenue line) of ~7000 Crs with the support of 3 Call Centers with 150 resources located in Gurgaon, Chennai & Bangalore. KPI for each call center is to engage and enhance renewal collection of assigned renewal due book with the coordination of Field collection & sales team. Renewal collection is one of the key revenue item and carries significant weight of 20% in the Company Scorecard and Top line business as a 60% of revenue of the life insurance business. Hence,for the organization this is a key role who is responsible for driving renewal collections in efficient manner. The role also represents department in relevant forums which discusses various strategies, highlight concerns and challenges, recommend suggestive action plan, implementing various digital/automation strategies. This role is a strategic and people management role who must drive revenue collections and requires in-depth knowledge of persistency management, understanding of key variable/ levers, strong system knowledge, planning and control over input measures and good understanding of data.

The role of Customer Advisor at TATA Motors URS KAR in Mysuru is a full-time on-site position that centers around ensuring customer satisfaction, maintaining customer contact, offering client counseling, facilitating effective communication, and delivering customer support on a daily basis. The ideal candidate for this position must possess strong Customer Satisfaction, Customer Contact, and Client Counseling skills. In addition, proficiency in Effective Communication and Customer Support is essential. Experience in managing customer inquiries, resolving issues, and exhibiting strong interpersonal skills to build rapport with customers is highly valued. The ability to thrive in a fast-paced environment, manage multiple tasks efficiently, and previous experience in a customer service role would be advantageous. A high school diploma or equivalent is required for this role, while a Bachelor's degree is preferred.,

You will be joining Toshvin Analytical, a company that values growth and opportunity. Our focus is on delivering top-quality services to our clients to support their business growth. As a part of our team of experienced professionals, we are seeking individuals who are bright, motivated, and dedicated to our mission. If you are looking for a long-term career opportunity with one of the leading instrumentation companies in India, we invite you to send your CV to: careers@toshvin.com As a Manager - Customer Support (RTS) at Toshvin Analytical, you will report to the Deputy General Manager CS and be based in Baroda. The ideal candidate should have 8-10 years of experience in the Analytical Service Industry. A Diploma in Electronics/Instrumentation or an MSc in Electronics is the minimum qualification required, with a preference for BE holders in Electrical/Electronics/Electronics & Communication/Instrumentation Engineering. Your responsibilities will include field servicing of advanced analytical instruments such as GCs, GC-MS, GC-Hs, GCMSMS, etc. This involves onsite installation and commissioning of hardware/software products at customer sites. You will serve as the primary contact for customers on technical, application, and service-related issues, diagnosing and resolving product performance problems. Proactively addressing potential instrument issues to prevent service interruptions is crucial. You will need to effectively communicate and escalate complex or unresolved problems to higher-level engineers, following documented practices and procedures in training customers and performing service-related tasks. Providing feedback on product failure trends and serviceability issues, training other field engineers and customers, and ensuring customer satisfaction are also key aspects of the role. Key competencies for success in this position include sincerity, hard work, excellent verbal and written communication skills (English preferred), sound technical knowledge in field servicing of analytical instruments, experience in team collaboration or management, willingness to travel extensively, and a commitment to solving customer problems and delivering high levels of customer satisfaction.,

As a revolutionary Marketing Data Analyst at our Digital Marketing Studio, you will be part of a dynamic team that thrives on innovation and leveraging advanced technologies to drive impactful results. Your role will involve working closely with the Customer Contact team to extract actionable insights from customer data and enhance customer engagement through personalized touchpoints. Your primary focus will be on utilizing your SQL skills to develop campaigns that align with business requirements. Collaborating with Product Owners, you will identify the necessary data points, conduct pre and post-campaign analysis, and provide insights on customer bases. Additionally, you will have the opportunity to upskill in campaign management tools, enabling the team to deliver timely communications across various channels. To excel in this role, you should possess: - Proficiency in SQL - Experience in Analytics, Financial Services, Marketing, or Customer Contact domains (equivalent experience will also be considered) - Ability to create and present data output to business stakeholders - Strong communication skills - A highly numerate approach and a genuine passion for data and analytics - Familiarity with HTML, CSS, JavaScript, and template/content design for communications would be advantageous. Join us in our journey to drive change in the marketing arena by leveraging data and technology to create a more personalized customer experience. If you are curious, action-oriented, and eager to make a difference, we invite you to be part of our team at Globant.,