Warranty Administrator

Role Overview: You will be working as a Warranty Administrator at MicroSourcing located in Two Ecom, MOA, Pasay, Philippines. As part of the team, you will be responsible for handling customer inquiries through chat and providing exceptional customer service. It is an onsite position with a night shift work setup. Key Responsibilities: - Navigate effectively between 3 chats simultaneously at a fast pace while maintaining exceptional customer service. - Multitask by using multiple applications simultaneously to complete customer requests. - Ensure reliability by avoiding tardiness and unexcused absences. - Must live within one hour's commute to the MicroSourcing Manila office. Qualifications Required: - Prior Chat experience of 1-2 years minimum. - Day shift work schedule between 7:00 am EST and 6:00 pm EST, Monday to Friday. - Full-time position requiring multitasking and proficiency in English language for comprehension and written communication. - Competencies and personal traits skills include excellent written communication, conflict resolution, data entry, attention to detail, problem-solving, empathy, customer service orientation, product knowledge, and Salesforce experience in Cases and Chats. Additional Company Details: MicroSourcing, with over 9,000 professionals across 13 delivery centers, is the pioneer and largest offshore provider of managed services in the Philippines. The company is committed to fostering an inclusive culture that celebrates diversity and talent, embracing individuals of all races, genders, ethnicities, abilities, and backgrounds. MicroSourcing values equality and uniqueness, providing opportunities for each individual to thrive and contribute to collective success and growth. For more information, you can visit https://www.microsourcing.com/. Terms & conditions apply.,