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Walkin || SME (international Voice Process) || Night Shift || ITPL

1 - 3 years

1 - 3 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

SME Subject Matter Expert International Voice Process Team Coaching Team lead Voice Process Coach International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Should have total 4+ years of Experience required Min. 1.5 - 2+ year of overall experience in customer service (inbound/outbound calls) Min. 1+ year of experience in supporting new trainees in process/product knowledge. Maintained best performance as an associate. Experience/exposure to work for international clients. Good comm and interpersonal skills Good knowledge of MS Excel and MS PowerPoint Creating Report, dashboard, manage bottom quartile team members and, Email writing. Aware on feedback mechanism and performance improvements. Provide inputs on process improvement and opportunities. Ready to work as back up for Team Leader Should be flexible working in Night shifts

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