Job
Description
Role is for US Shift-Night shift (05:30-02:30 & 06:30-03:30) Graduation Mandatory Minimum 8 years experience for SME Minimum 9 years with 1 year prior experience as Team Lead for Team Lead role 5 days Work from Office Immediate Joiners only Role & responsibilities -Team Lead ESSENTIAL DUTIES & RESPONSIBILITIES Ensure all key daily duties are performed timely and accurately Ensure procedures are updated to mitigate process risks Collaborate with other managers to ensure operational process efficiency Resolve escalated issues submitted to Executive Management and Regulatory Agencies Responsible for Departmental review for Internal and External Auditors Ensure Key Performance Metrics are provided to Compliance Department Review and sanction Legal Opinions and liase with AST Legal Counsel for approvals Monitor internal and external public distributions lists for departmental processing Provide financial reporting to external vendors for Insurance revenue SUPERVISORY DUTIES & RESPONSIBILITIES Create and manage team schedules; maintain timekeeping Set goals for performance and deadlines and communicate them to subordinates Monitor and evaluate employee performance and provide constructive feedback, coaching and development Provide input on rewards and promotions based on performance Receive complaints and resolve employee issues and disputes Pass on information from upper management to employees and vice versa Prepare and submit management reports reflecting staff productivity Responsible for Risk Assessments for departments managed Responsible for Business Continuity planning for departments managed Cross train staff and perform additional training with stakeholders as needed Manage compliance and risk for functions performed within areas managed Monitor performance reports to ensure accuracy of transactions performed by departments managed Ensure adherence to legal, regulatory and company policies and procedures and undertake disciplinary actions if the need arise Roles and Responsibilities-SME Core Duties and Responsibilities To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business. Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy environment. Analysis of key quality date to establish coaching priorities across team. Act as a point of reference for the team. Take ownership of resolution of any risks or issues identified and ensure Team Leader is fully aware of any ongoing issues. Work alongside the Onshore team to ensure best practices are shared and service standards are met. Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System. Support the team deliverable by undertaking a range of roles and tasks when required. Pursue personal development of skills and technical knowledge to adapt to the changing business environment. Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements. You will be following the US business shift hours and holiday calendar Achievement of agreed service standards. Motivation and efficiency of team members. Development of knowledge, competence and skills of self and team. Adherence to procedures, policies and Integrated Management System requirements. Quality of recommendations for continuous improvement. Effectiveness of change management and communication. Effective communication with team stakeholders. Competencies and Experience The candidate should demonstrate the following experience, skills and behaviours: Deliver quality to our customers. Drive to improve results and standards by working together as a team Taking ownership and responsibility Exhibit exceptional leadership skills with technical proficiency Explains or presents information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning behind what is being said to ensure understanding and acceptance. Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter. Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available. Plans, co-ordinates and controls the work and resources of the team. Objectively assess the performance of others in accordance with the process, assessing capabilities and potential. Give constructive feedback in order to identify individuals development needs. Maintain consistency and fairness throughout the process. Has a very good understanding of the Groups overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business. Able to assess the impact of change on products, systems, processes and people. Develop and maintain relationships with key contact in all relevant areas. Should have good understanding of the business environment in which Equiniti operates and of industry best practice. Has a good awareness of the likely impact of economic, political, social and regulatory change on Equinitis business and overall aims, including relevant IT industry developments. Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
