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Hdfc Bank
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Walkin Drive -EMT Officer credit cards -28th oct -7 Nov

Walkin Drive -EMT Officer credit cards -28th oct -7 Nov

0 - 6 years

|

2 - 6 Lacs

Posted:4 days ago| Platform:

Apply

Skills Required

handling customer queries handling escalations mail management nftr customer complaints customer support solving queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to customer first contact resolution mails received at designated credit cards team ID and Liabilities Team ID as per agreed business TAT
Responsible to identify NFTR Cases and follow-up with the concern business unit for adequate resolutions
To ensure 100 % adherence to laid down process while responding customer mails
Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of customer satisfaction
To identify request recieved from customer for charges waiver and raise request in CBCI System as per grid

Preferred Candidates

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Banking

Mumbai Maharashtra

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