Posted:4 days ago|
Platform:
Work from Office
Full Time
Hi All,
Responsibility Business Customer Updating customer master entering PO request in ERP applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction
Project Process Ensure process guidelines are followed and met as documented
Meet process SLAs metrics productivity and quality targets within the established timelines
Create and maintain customer accounts
Process pre defined number of transactions as assigned
Raise process related issues concerns on time with process and team leads
Stay updated with the process knowledge changes refer to knowledge updates repositories to effectively process transactions
Record data relating to production statistics enduser related notes etc as appropriate
Adhere to shift handover processes
Adhere to security practices set by organization
Provide updates and submit reports related to own area of work
People Team Management Complete mandatory training for self as identified
Align individual goals with team objectives work cohesively with the team
Contribute to and participate proactively in knowledge sharing sessions
Participate and contribute to organizational activities
Record own attendance and time sheet related data
Two way Transportation Provided.
Cognizant
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