Walk In Drive || GA/CCE || Jodhpur || 03rd Sept. 25 || Wednesday

JOB DESCRIPTION

Position Name/ Job Title:

Department:

Location:Grade:

Immediate Reporting Authority (IRA) Designation:

• Should be able to handle walk-in customers.
• • Adherence to the administrative process & policies of the organization is a must
• Ability to understand needs & interests of the customers and cater to the same.
• • To guide & provide the customers with all the required information about loans & scheme
• Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
• Keeping the existing customers up dated with their existing account details.
• Must be able to identify quality & purity of Gold in any form by manual process.
• Calculation of Gold valuation pledged by customer.
• Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions.
• Adherence to the administrative processes, norms, policies & discipline of the organization is a must

Job Specification:

Key Competencies:

• Good verbal communication

• Interpersonal skill

• Negotiation skill

• Convincing skill

• Customer Service skill

• Good follow up skills

• Gold valuation skill

• Educational and Professional Qualification Requirements

• Minimum: Graduate

• Beneficial/Desired: MBA from tier 3 college

CCE JD

Position Name/ Job Title:

Department:

Location:Grade:

Immediate Reporting Authority (IRA)

Designation:

Team Size: 0

• Should be able to handle walk-in customers.
• Adherence to the administrative process & policies of the organization is a must.
• Ability to understand needs & interests of the customers and cater to the same.
• To guide & provide the customers with all the required information about loans & schemes.
• Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
• Should be able to acquire new customers through referencing.
• Keeping the existing customers up dated with their existing account details.

Job Specification:

• Key Competencies:
• Good verbal communication
• Interpersonal skill
• Negotiation skill
• Convincing skill
• Customer Service skill
• Good follow up skills
• Educational and Professional Qualification Requirements
• Minimum: Graduate
• Beneficial/Desired: MBA from tier 3 college
• No. of Years of Experience with Functional and Industry details
• Minimum: 0-1
• Beneficial/Desired: 1-2 years of customer facing role.