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Walk-in Drive For Technical- Service Desk- Pune

Walk-in Drive For Technical- Service Desk- Pune

1 - 3 years

|

1 - 3 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

technical support l1 support desktop support international technical support network support it support software support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mphasis Walk-in Drive for Technical- Service Desk !

Date: 31st-Oct-25

Timings: 12pm to 3pm

Effective Business Communication
Strong time management
Communication in neutral or American accent over phone and grammar skills
Analytical skills
Ability to follow process and procedures. Escalate unknown issues or questions without delay
Prompt response to telephone calls, email, and instant message requests for technical support
Operating the computer, OS and Knowledge base navigation
Use of Ticketing tool
Account Management / Password reset
Active listening and probing skills
Level 1 and 1.5 technical troubleshooting
Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
Proficient in MS Office 2013, 2016 and must have knowledge of O365
Must have worked on Windows 7 and Windows 10 support for laptops and desktops
Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
Knowledge of Wyse thin and zero client support, set up and connectivity
Supporting issues with Printer installations, HP Print and Scan via USB
Cisco VPN client support

Immediate joiners preferred

#technicalsupport #JobOpportunity

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