Walk-In Drive - Customer Support - International Voice process - Kolkata

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

Walk-In Dates:

Interview

Time:

Venue:

Kolkata - 700135 (Hatisala)

Mode:

Role Overview:

As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Basic minimum requirement::

• Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment

• Work from office mandatory

• Exposure to US contact center preferable

1. Customer Interaction:

-Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.

-Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.

• Effective Communication: Clearly explain technical concepts to non-technical users.

Key responsibilities::

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Walk customers/ Provide navigational support on self service portal

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimize customer complaints and escalations by providing exceptional service and call control

Mandatory Documents to Carry

• Updated

  printout of your resume

• Any

  2 government-issued photo IDs

  (PAN / Aadhar / Voter ID / Passport)

• All original academic documents

  for verification:

▸ 10th & 12th Marksheets

▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

not permitted

mandatory for entry

How to Attend the Walk-In

• Carry a copy of this email/invitation

• Register your application in advance

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223472

• Walk into the

  Infosys Bengaluru JP Nagar Campus

  on

  8th October /10th October 2025

  between

  10:00 AM 1:00 PM

🌟 Why Infosys BPM?

• 💼 Work with a global brand
• 📚 Extensive training & upskilling programs
• 🚀 Fast-track career growth in tech support or customer success
• 🌏 Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together.

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.💼

Human Resources | INFY HR🌐

www.infosysbpm.com