Waiter / Steward

Job Summary:The Senior Steward in the restaurant service team is responsible for ensuring smooth day-to-day dining operations by assisting with guest service, supervising junior stewards/waiters, maintaining cleanliness and hygiene in service areas, and ensuring high standards of customer satisfaction. This role acts as a bridge between the service staff and supervisors. Key Responsibilities / Duties:1. Guest Service:Welcome and seat guests when required. Assist waitstaff in serving food and beverages. Respond promptly to guest needs and requests. Ensure high standards of guest service and satisfaction. 2. Supervision & Coordination:Support the Restaurant Supervisor in managing service staff during shifts. Assign tables and tasks to junior stewards or waiters. Monitor staff grooming, punctuality, and behavior. Train new service team members on SOPs and customer service. 3. Table Setup & Dining Area Maintenance:Ensure tables are properly set up before service (cutlery, napkins, glassware). Maintain cleanliness and hygiene in dining and service areas. Oversee resetting of tables between seatings. 4. Order Support:Assist in taking orders when needed. Ensure accuracy of orders delivered to guests. Coordinate with kitchen and bar for timely delivery of food and drinks. 5. Stock & Inventory:Ensure sufficient availability of service items (cutlery, crockery, linen, etc.). Maintain and report inventory of service materials to supervisors. Monitor usage of consumables like napkins, condiments, etc. 6. Compliance & Hygiene:Enforce hygiene and sanitation standards as per restaurant policies. Ensure food safety practices are followed during service. Adhere to all safety protocols, including fire and emergency procedures. 7. Reporting & Communication:Report guest feedback and complaints to supervisors. Maintain shift reports and handover logs. Communicate effectively with team members to ensure smooth service flow