VP Operations E-commerce

Position: VP Operations E-commerce

Job Location:

We are looking for a seasoned and strategic Leader in the role of VP-Operations. This leadership role will be responsible for driving the overall business strategy, ensuring P&L ownership, and enabling scalable growth across multiple categories, channels, and functions. The role will directly manage senior leaders including the seller org, buyer org, vendor management & other stakeholders.

Key Roles & Responsibilities:

• Full ownership of the e-commerce P&L, including revenue growth, cost control, gross margin, and contribution margin targets.
• Develop and execute annual business plans, category-level strategies, and new initiatives aligned with organizational objectives.
• Identify new market opportunities, customer segments, and product strategies to drive sustainable growth.
• Manage and mentor Category Heads and their teams, ensuring alignment with business priorities.
• Oversee all category level decisions related to product assortment, pricing, promotion strategy, and inventory planning.
• Drive collaboration across functions including inventory, vendor relations, finance, and logistics.
• Spearhead performance and growth across marketplace.
• Optimize product visibility, fulfilment, and promotions to drive traffic and conversions.
• Build scalable SOPs for supply chain, procurement, inventory management, order fulfilment, and returns.
• Monitor and improve KPIs such as fill rate, customer satisfaction, buy-sell margin and brand support towards events.
• Identify, assess, and mitigate business risks across legal, financial, operational, and reputational domains.
• Ensure compliance with e-commerce regulations, taxation norms, data protection policies, and brand guidelines.
• Lead a growing team with a strong emphasis on ownership, agility, and customer-centric execution.
• Drive talent development, performance reviews, and succession planning for leadership roles within the e-commerce vertical.
• Leverage business analytics to derive insights on customer behaviour, category performance, and pricing impact.
• Drive continuous improvement using dashboards, KPIs, and structured performance reviews.

Educational Qualification:

Work Experience:

Skills

• Deep understanding of online marketplaces, digital commerce, and category management.
• Strong analytical, leadership, and stakeholder management skills.
• Entrepreneurial mindset with a bias for action and accountability.
• Experience in a startup or high-growth environment.
• Ability to thrive in a fast-moving, resource-constrained setting.
• Strong negotiation and relationship management skills.
• Robust network with brands, vendors, and marketplace players.