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VP, Global Customer Support

VP, Global Customer Support

Maropost

5 - 12 years

4 - 11 Lacs

Mohali Punjab India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

Technical support Stakeholder Management

Work Mode

On-site

Job Type

Full Time

Job Description

Key deliverables: Develop and implement global support strategies and OKRs Lead digital-first, AI-driven omnichannel support transformation Build and scale global support teams across multiple time zones Drive automation initiatives and continuous service improvement Role responsibilities: Act as customer advocate across Product, Sales, and Marketing Lead, mentor, and evaluate global support team performance Architect digital CX strategies using HubSpot and AI platforms Monitor industry trends and integrate emerging technologies

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Maropost

www.maropost.com

Marketing Technology

Toronto

51-200 Employees

39 Jobs

Key People

Ross Andrew

CEO
Sarah W. Adair

CMO
Vikram B. Kumar

CTO

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