Voyage Data Coordinator

Wartsila

4 - 8 years

3 - 8 Lacs

mumbai maharashtra india

Posted:4 days ago| Platform: Foundit logo

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Skills Required

teamwork ict equipment problem solving service

Work Mode

On-site

Job Type

Full Time

Job Description

Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
Troubleshooting issue on ENC and ECDIS support .
Case registration and allocation in CRM.
Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
Troubleshooting with customers on issue related to Voyage Data and software
Organize and aggregate voyage data before releasing it to Customers
Provide weekly digital data updates and new editions upon vessel request
Informing the Sales coordinator upon receiving new information or any change requested by the customer
Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts
Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
Receive incoming calls from customers/end-users for support .

Education & Experience

Any graduate with minimum 2 years of relevant experience
Experience in customer support/service coordination is a must
Experiencein working ADMIRALTY distributor as ENC and Publication supportwill be preferred.

General skills:

Communication skills

Problem solving & decision-making skills
Presentation skills
Professional skills
Report writing and analysing skills
Teamwork skills
Workplace ICT equipment & applications

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