1631 Voip Jobs - Page 15

About the Role We're seeking a skilled and proactive VoIP Engineer with at least 2 years of hands-on experience in SIP-based systems, Linux server management, and VoIP troubleshooting. If you've ever found beauty in a perfect SIP handshake or debugged NAT hell like a champ, youll feel right at home here. Youll be responsible for maintaining, optimizing, and expanding our IP telephony and unified communication infrastructureworking across Asterisk, FreeSWITCH, Kamailio, and other open-source tools. Key Responsibilities Deploy, configure, and manage VoIP infrastructure (Asterisk, FreePBX, Kamailio, OpenSIPS, or similar). Monitor and troubleshoot call quality issues, SIP signaling, RTP media streams, and NAT/firewall behavior. Manage Linux servers for VoIP applications service tuning, logs, security, cron jobs. Handle integrations with CRM, call recording, SIP gateways, SBCs, and media servers. Write and optimize dialplans, IVRs, and call routing logic using Asterisk or Lua/JSON for FreeSWITCH. Analyze PCAPs and SIP traces using Wireshark, sngrep, Homer, or similar tools. Work with networking and DevOps teams to ensure QoS, bandwidth, and latency optimization. Maintain documentation for configurations, deployments, and internal processes. Required Skills & Experience Minimum 2 years of VoIP experience in a production environment. Strong knowledge of SIP, RTP, SRTP, SIP registration, and NAT traversal techniques. Proficiency in Linux system administration (Ubuntu/RHEL) and bash scripting. Practical experience with VoIP monitoring and debugging tools (e.g., sngrep, tcpdump, Wireshark). Understanding of IP networking (TCP/UDP, DNS, DHCP, VLANs, routing). Ability to interpret SIP INVITE, 200 OK, BYE, REGISTER flows like poetry. Good-to-Have (Not Mandatory, but Gold) Familiarity with Kamailio, OpenSIPS, or other SIP proxy/registrar solutions. Experience with VoIP security measures (TLS, SRTP, fail2ban, SIP authentication). Exposure to SIPREC, TTS/STT, or AI-based call analytics. Understanding of number masking, multi-tenant PBX, or contact center integrations. Knowledge of monitoring stacks (Grafana/Prometheus) or VoIP-aware dashboards. DevOps-friendly skills: Docker, Git, CI/CD pipelines. Education Bachelors degree in Computer Science, Information Technology, Electronics, or relevant field.

Key Responsibilities : Provide white-glove technical support for internal, customer, and C-level executive meetings Proactively identify potential AV issues and provide solutions to clients concerns or needs Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc. Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair Review standard setup specifications for meetings and conferences Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.) Ensure cleanliness, temperature, and functionality of conference rooms Electronics troubleshooting skills ability to determine and localize where the problem exists Maintain conference room standards for signage, equipment, and seating Respond to client requests promptly Ensure consumables are available for the client Provides support for the audio-video systems and media control systems. Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology Perform routine and proactive testing to ensure the functionality of equipment before use. Alignment and calibration procedures for audio and video devices Responsible for communicating the need for maintenance or repair of audio-visual equipment Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment Some commissioning and programming Any other duties and tasks assigned Qualifications Required 2 years experience in a client/customer service-oriented environment, preferably in a corporate conference center 2+ years of experience with Microsoft Office in an office environment Familiarity with integrated AV systems Ability to learn new software as required for the position Ability to work in a fast-paced environment with competing priorities Must always maintain a professional appearance and demeanor Experience with a hotel, corporate conference center, or large enterprise systems Preferred Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience Demonstrate the ability to perform under pressure and manage time well Experience with EMS or any web-based conference room scheduling system preferred CTS Certification (preferred) Crestron, AMX, or Extron Certifications (preferred) DSP Programming (BIAMP, QCS) (preferred)

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : SAP Advanced Track and Trace for Pharmaceuticals Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance end to end. This involves analyzing and designing/re-designing business processes and defining parts of an organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead process improvement initiatives within the organization.- Develop and implement strategies to enhance business function performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA for Pharmaceuticals.- Strong understanding of pharmaceutical industry processes.- Experience in implementing SAP S/4HANA solutions for pharmaceutical companies.- Knowledge of regulatory requirements in the pharmaceutical sector.- Hands-on experience in business process analysis and optimization. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP S/4HANA for Pharmaceuticals.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title: HR Executive Company: VoIP Tech Solutions Location: Bhubaneswar, Odisha (On-site) Employment Type: Full-Time Shift - 7 pm To 4 am ( Night Shift ) Job Description: We are seeking an enthusiastic and detail-oriented HR Executive to support our Human Resources department. You will play a key role in ensuring the smooth functioning of daily HR operations, from recruitment coordination to employee engagement and documentation. Key Responsibilities: Recruitment activities: scheduling interviews, screening resumes, and coordinating with candidates Maintain and update employee records (hard and digital copies) Support onboarding and offboarding processes Payroll preparation and attendance tracking Help plan and execute employee engagement initiatives Handle HR documentation and administrative tasks Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field 1–3 years of experience in HR or administrative roles Excellent communication and interpersonal skills Proficiency in MS Office; knowledge of HRMS systems is a plus High attention to detail and strong organizational skills Interested candidates can send their CV to Swastipriya.Singh@voiptechsolutions.com Or call to 78942 80219 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Provident Fund Schedule: Monday to Friday Night shift Supplemental Pay: Overtime pay Performance bonus Education: Master's (Preferred) Experience: 1-3years: 3 years (Preferred) Language: English (Preferred) Location: Patia, Bhubaneswar, Orissa (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

We have an excellent job opportunity for the position Inside Sales Officer at our organization Matrix ComSec based at Vadodara, Gujarat. Company Overview: Established in 1991, Matrix (www.matrixcomsec.com) is a leader in Security and Telecom solutions for modern businesses and enterprises. As an innovative, technology driven and customer focused organization, the company is committed to keep pace with the revolutions in the Security and Telecom industries. With around 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like Video Surveillance Systems - Video Management Software, Network Video Recorder and IP Camera, Access Control and Time-Attendance Systems as well as Telecom Solutions such as Unified Communications, IP-PBX, Universal Gateways, VoIP and GSM Gateways and Communication Endpoints. These solutions are feature-rich, reliable and conform to the international standards. Having global footprints in Asia, Europe, North America, South America and Africa through an extensive network of more than 2,500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products. We aspire to be world-leader in innovative telecom and security solutions by offering cutting-edge, high-performance telecom and security solutions to business customers. Please find below the job description and company details for your reference. Job Description: Assigned Territory: Country or State or City. Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails, and online data research. Planning and strategizing meetings with the prospective clients and clearing all their doubts on the products and services. Assign qualified opportunities to the appropriate sales managers for further development and closure. Research for opportunities that enhance sales, identify key players and generate interest. Maintain and expand our database of prospects within your assigned territory. Required Skills: Good communication skills (verbal & written) Familiarity with MS Office tools (mainly MS Excel) Good analytical skills with zeal to learn Cold-calling / Tele calling experience Client servicing Email marketing Market research

Job Description : Must have skills: Genesis, SIP, Python & Nodejs Key Responsibilities: · Design, configure, and maintain Genesys Contact Center solutions (PureEngage, Cloud, or Multicloud). · Manage and troubleshoot SIP trunking, VoIP, and telephony infrastructure. · Develop and maintain automation scripts and tools using Python and Node.js. · Integrate telephony systems with third-party applications and APIs. · Monitor system performance and ensure high availability of voice services. · Collaborate with cross-functional teams to deliver scalable and secure voice solutions. · Participate in incident response and root cause analysis for voice-related issues. · Document system configurations, processes, and best practices. Required Skills & Qualifications: · 3+ years of experience in Voice/Telephony Engineering. · Strong hands-on experience with Genesys (PureEngage, Cloud, or Multicloud). · Proficiency in SIP trunking, VoIP protocols, and telephony infrastructure. · Solid programming skills in Python and Node.js. · Experience with REST APIs, webhooks, and real-time communication protocols. · Familiarity with Linux environments, networking, and monitoring tools. · Strong analytical and troubleshooting skills. · Excellent communication and documentation abilities. Good to Have: · Experience with Amazon Connect cloud contact center platform. · Exposure to NICE Telephony or NICE CXone solutions. · Genesys certifications (e.g., GCP, GCA).

Role Overview The Key Account Manager at TeleCMI will play a pivotal role in managing strategic client accounts, ensuring seamless customer experience, driving product adoption, and expanding account revenue. You will be responsible for building long-lasting client relationships, identifying growth opportunities, and being the client’s internal advocate within TeleCMI. This role blends sales, consulting, and relationship management. Key Responsibilities 1. Sales Strategy & Execution 2. Inbound & Enterprise Sales 3. Channel Sales Development 4. Key Account Management 5. Customer Success Management 6. Team Leadership & Enablement Requirements : • 10+ years of B2B sales or revenue leadership experience in SaaS, CPaaS, or telecom • Proven track record in handling sales + customer success functions • Experience selling to Indian enterprises and managing strategic accounts • Familiarity with inbound, partner, and enterprise sales motions • Deep understanding of customer success frameworks, lifecycle stages, and metrics • Strong knowledge of Indian telecom/VoIP regulatory norms (TRAI, DLT, etc.) • Excellent leadership, communication, and cross-functional collaboration skills • Data-driven, CRM-savvy, and process-oriented For More Information, connect with us Pradeep - Manager-TA Mob - 7838505506

We are expanding our unified communications and contact center practice, and are looking to hire specialists for Zoom Phone and Zoom Contact Center. The roles are open to both full-time employees and contractors with proven experience in Zoom platforms. 1. Zoom Phone Specialist Responsibilities: Configure and deploy Zoom Phone for global clients (multi-site, multi-location). Manage call queues, auto-attendants, user provisioning, and routing. Handle number porting, SIP trunk setup, and E911 compliance. Support Zoom Rooms, desk phones, and hybrid PBX integrations. Analyze call logs and resolve VoIP or call quality issues. Key Skills: 24+ years of Zoom Phone or equivalent UCaaS experience (e.g., RingCentral, Microsoft Teams, Cisco Webex). Solid understanding of SIP, VoIP, routing, and telephony basics. Hands-on experience with Zoom Admin Portal. Zoom Phone certification (preferred). Experience with PBX integrations (Asterisk/Cisco) is a plus. 2. Zoom Contact Center Specialist Responsibilities: Design and implement Zoom Contact Center flows, routing, queues, and IVRs. Configure agent skills, hours of operation, and escalation paths. Customize dashboards and real-time analytics. Conduct training for supervisors and agents. Work with CRM or third-party integrations (Salesforce, ServiceNow, etc.). Key Skills: 25+ years in cloud contact center platforms (Zoom Contact Center, NICE, Genesys, Amazon Connect, etc.). Hands-on experience with Zoom CC flow builder. Good understanding of ACD, IVR, call routing, and reporting. API/Integration knowledge is a bonus. Zoom Contact Center certification (preferred). Additional Requirements Strong communication and documentation skills. Ability to manage remote clients and projects independently. Available to work in US time zone, preferably 8AM to 4 PM Eastern. Zoom Certifications or any UC/CC certifications will be a strong advantage. Perks & Benefits (Full-Time) 100% remote work Performance-based incentives Certification sponsorship Opportunity to work with global clients

Company Description Inextrix Technologies Pvt. Ltd. (ITPL) is a leading IT company specializing in VOIP solutions, web applications, mobile applications, and graphic designs since 2010. Our product line includes IP PBX, VoIP billing, Class 4/Class 5 softswitch, call and contact center software, custom IVR, predictive dialers, video & audio conferencing solutions, and more. We create innovative, cost-effective technology solutions tailored to each customer’s unique needs, enhancing their business offerings while prioritizing profitability. Our expertise delivers comprehensive solutions under one roof, ensuring seamless integration and functionality across various platforms. Role Description This is a full-time on-site role for a Business Development Executive, located in Ahmedabad. The Business Development Executive will be responsible for identifying new business opportunities, generating leads, and managing accounts. Daily tasks include developing strategies for business growth, maintaining relationships with existing clients, and effectively communicating with potential clients to understand their needs and provide tailored solutions. Qualifications Strong skills in New Business Development and Lead Generation Proficiency in Business and Account Management Excellent communication skills Ability to develop and maintain client relationships Proactive and self-motivated with strong problem-solving abilities Experience in the IT or telecommunications industry is a plus Bachelor’s degree in Business Administration, Marketing, or a related field

Job Title: HR Executive Company: VoIP Tech Solutions Location: Bhubaneswar, Odisha (On-site) Employment Type: Full-Time Shift - 7 pm To 4 am ( Night Shift ) Job Description: We are seeking an enthusiastic and detail-oriented HR Executive to support our Human Resources department. You will play a key role in ensuring the smooth functioning of daily HR operations, from recruitment coordination to employee engagement and documentation. Key Responsibilities: Recruitment activities: scheduling interviews, screening resumes, and coordinating with candidates Maintain and update employee records (hard and digital copies) Support onboarding and offboarding processes Payroll preparation and attendance tracking Help plan and execute employee engagement initiatives Handle HR documentation and administrative tasks Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field 1–3 years of experience in HR or administrative roles Excellent communication and interpersonal skills Proficiency in MS Office; knowledge of HRMS systems is a plus High attention to detail and strong organizational skills Interested candidates can send their CV to Swastipriya.Singh@voiptechsolutions.com Or call to 78942 80219 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Provident Fund Schedule: Monday to Friday Night shift Supplemental Pay: Overtime pay Performance bonus Education: Master's (Preferred) Experience: 1-3years: 3 years (Preferred) Language: English (Preferred) Location: Patia, Bhubaneswar, Orissa (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

This role is for one of the Weekday's clients Min Experience: 3 years Location: Gurugram JobType: full-time We are seeking an experienced and customer-focused Triage Support Specialist to join our IT Service Desk team. This individual will play a key role in delivering exceptional end-user support across multiple platforms, ensuring that employees are empowered to perform at their best through efficient use of technology. Requirements Key Responsibilities: Serve as the first point of contact for technical support via tickets, in-person, chat, email, video, and phone. Provide timely investigation and resolution of issues; escalate complex problems to the appropriate teams when needed. Lead IT onboarding sessions for new hires and assist with Day 1 setup logistics. Maintain clear and comprehensive documentation of support cases and solutions. Create and maintain self-service knowledge bases and user guides to reduce recurring support requests. Manage software license request workflows, including approvals and compliance tracking. Conduct end-user training sessions and develop documentation to empower employees to resolve minor issues independently. Participate in on-call support rotations and offer flexibility to work evenings, nights, or holidays based on business needs. Preferred Experience & Skills: 3+ years of experience in an end-user IT support or helpdesk role. Proficient with macOS and Apple hardware, including JAMF for administration. Strong working knowledge of Windows 10/PC environments. Demonstrated diagnostic and troubleshooting skills with a methodical approach to problem-solving. Clear and effective communication skills for explaining technical issues to both technical and non-technical users. Calm and empathetic demeanor, particularly under pressure or during urgent technical incidents. Familiarity with the following technologies and tools is highly desirable: Operating Systems & Hardware: macOS, Windows 10, Apple devices Collaboration & Communication: Slack, Zoom, VoIP IT Tools: JIRA, Confluence, Okta, Google Workspace, Meraki, Oomnitza Personal Attributes: Self-motivated with a strong desire for continuous technical growth. Strong organizational and multitasking abilities. A collaborative team player who thrives in both independent and team settings. Customer-first mindset with a dedication to providing excellent service

You should have at least 10 years of experience as a Communication Engineer with a strong understanding of signaling protocol like SIP. Your expertise should include a good grasp of networking and protocols, as well as in-depth knowledge of VOIP, TCP/IP, HTTP, DNS, firewalls, and load balancers. Proficiency in Ruby and C++ is required, along with hands-on experience with Linux servers. A solid understanding of Microservices Architecture and strong knowledge in RESTful APIs, GraphQL, or other API technologies is essential for this role. You should also possess good knowledge of network security concepts and best practices. Additionally, you should be capable of articulating technical concepts clearly to both technical and non-technical audiences.,

Ready to Make an Impact in Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values –Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. ��Ready to Elevate Your Career? Become an IT Support Officer at Moose Technology! As our next IT Support Officer, under limited supervision you’ll be responsible for providing front-line primary desktop and technical support to end users on various IT issues and problems relating to hardware, software and peripherals, having knowledge of network setup of switches and wireless devices. Position: IT Support Location: Kolkata, West Bengal Work Mode: Onsite (Work from Office) Working Days: Monday to Saturday (6 Days) Shift Timing: 5:30 AM – 2:30 PM Salary: 30,000 - 35,000 (depends on last drawn) Key Responsibilities: Assist with the physical setup of network components, in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues. Resolving help desk issues including troubleshooting hardware and software issues. Performing user administration duties. In conjunction with the Head of Technology, facilitate rollouts, upgrades and office moves when needed. Assisting with upgrades, installations and ongoing usability of desktop, laptop and high-end computers, peripheral equipment, and software. Working with vendors to arrange hardware repairs and resolve technical issues. Desktops interconnect seamlessly with networked systems including Azure, application servers and administration systems. Your experience and qualifications: Tertiary qualifications in Computer Science/Engineering or related discipline desirable. Practical experience with network setup of switches, wireless devices, meeting rooms, workstations, and other devices, troubleshooting, and maintenance is crucial. 3-5 years' experience working in an IT Support role. Experience working in a Global IT Support team. Sound technical background with sound level of skills in server and desktop products. Sound experience in managing technical issue resolution, workflow, desirable: Sound knowledge of Office365, Linux and VoIP Systems. Why Join Moose Technology? Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! �� Interested? Send your CV to hr@moosetechnology.net or reach out via email to learn more. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Shift: Morning shift Work Days: Monday to Friday Work Location: In person Application Deadline: 25/07/2025 Expected Start Date: 01/08/2025

As a Communication Engineer in Bangalore, India, you will leverage your 10+ years of experience to excel in this role. Your expertise in Signaling protocol (SIP) and strong knowledge of networking and protocols will be crucial for success. Additionally, your proficiency in VOIP, TCP/IP, HTTP, DNS, firewalls, and load balancers will be essential. Your skills in Ruby and C++, combined with hands-on experience with Linux servers, will enable you to tackle challenges effectively. A good understanding of Microservices Architecture and strong knowledge in RESTful APIs, GraphQL, or other API technologies will be valuable assets in this role. Moreover, your familiarity with network security concepts and best practices will contribute to maintaining a secure environment. Your ability to clearly communicate technical concepts to both technical and non-technical audiences will be key in ensuring effective collaboration within the team.,

You will be part of a team that provides 3rd line technical support for GTT's customer support organizations. Your role involves ensuring the stability of GTT's next-generation native IPv4/IPv6 IP network and providing advanced technical support for a wide range of GTT IP products. Your responsibilities will include resolving incidents promptly, driving them to final resolution, and collaborating with customers and internal teams. You will also escalate issues to vendors and internal teams as needed to ensure timely resolution. Your duties will involve providing concise action plans to resolve network and customer issues efficiently, offering guidance and training sessions to junior engineers, communicating and documenting support information to 1st line teams, and engaging in proactive problem management to enhance network performance. Additionally, you will review and oversee key network management systems, scope new developments for network quality improvement, and ensure operational processes are followed to deliver top-notch technical support while maintaining network stability. A key aspect of your role will be designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and minimize manual intervention. You will leverage your networking expertise and programming skills to optimize network structure for scalability, reliability, and security. It will also be essential to maintain up-to-date documentation of automated processes, scripts, and network changes. To qualify for this position, you should have a minimum of 5 years of experience in an IP operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support role. Proficiency in IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment is required, along with an understanding of SD-WAN and components. Familiarity with Fortinet, VeloCloud, and Aruba is preferred, as well as hands-on experience with CE/CPE configurations, troubleshooting, and various technologies including Ethernet, IP transit, VPLS, MPLS, and DIA. You should also have strong experience with IP management tools, CCNP or JNCIP certification is preferred, and knowledge of scripting languages like Ansible, Python, and Bash is desirable. Additionally, experience with Juniper and JUNOS, telecom industry standards, and various network technologies will be advantageous. This role involves working 5 days a week with 2 days off during US business hours. Core competencies required include accuracy and attention to detail, managing multiple priorities, problem-solving, root cause analysis, expertise in IP technologies and protocols, IP-based services, and troubleshooting network problems. As part of the team, you are expected to contribute to continuous improvement initiatives, prioritize customer value creation, and strive for operational excellence. Your role will involve driving fundamental changes, enhancing efficiency, building a customer-centric culture, and ensuring operational processes focus on maximizing positive customer impact and anticipating future trends.,

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Technical Support Engineer 3 on Twilio’s Programmable Voice Support Team. About The Job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat). Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues. Speak with customers in order to guide them through the development of their voice application. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom. Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. Work with your manager to surface customer problems and assist in process betterments. Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 4 to 7 years of experience in a client-facing, technical role. Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark). 1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX. Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own. Ability to advise on improvements for the Voice product. Ability to make sound decisions quickly and efficiently. Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties. Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions. Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC. Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position. You will help customers solve their technical challenges through tickets, phone calls, and chat conversations You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need. Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30am am to 3:30 pm India standard time. Desired Excellent written and verbal communication skills. Previous experience or knowledge of Twilio products. Previous experience with IP-PBX configuration. Previous experience with JIRA, Zendesk, or similar ticketing systems. Location This position would be located in remote India (Karnataka, Maharashtra, Tamil Nadu, Telangana & Delhi) What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Our company is seeking a highly skilled Software Engineer with expertise in C++ to join our software development team. As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications that meet business needs and specifications. How will you make an impact? Strong understanding of software development best practices and principles. Write high-quality code that meets software development best practices Stay up-to-date with the latest software development technologies, methodologies, and best practices. Provide technical guidance and support to team members and assist in resolving technical challenges. Review and provide feedback on code Familiar with the latest standards of C++ and have a good understanding of object-oriented design principles, design patterns, and software architecture. Experience in developing large-scale applications and managing codebases, as well as a solid understanding of algorithms and data structures. Experience in performance optimization and be familiar with profiling and debugging tools to identify and solve performance issues. Have you got what it takes? Bachelor's degree in Computer Science, Software Engineering, or a related field 2 to 4 years of experience in software development. Strong understanding of Object-Oriented Programming (OOP) concepts and design patterns Solid understanding of software development best practices, including software design patterns, testing strategies, and source control. Knowledge of database design and development using SQL Server or another relational database management system Proficiency in software development tools such as Visual Studio, Git, and JIRA Strong problem-solving and analytical skills Excellent written and verbal communication skills Ability to work independently and as part of a team. You will have an advantage if you also have: Experience in the public cloud; AWS preferred Telephony experience, including VOIP, media streaming, SIP signaling, and RTP Experience developing and deploying applications in Docker containers Knowledge of Contact center as service platform and Automatic call distribution. Knowledge of software development methodologies such as Agile or Scrum Knowledge of C#, .NET, .NET Core What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7756 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Driving successful customer onboarding and utilization of Verint products Development of road maps with the executives and influencers thelp better understand current and long-term business strategy Identifying Verint solutions that will continue tprovide value added tcustomer objectives Providing industry s best practices for technical and business users Deliver quarterly business reviews tclient stakeholders Identify Verint business opportunities through product and/or service renewals and expansions Manage a portfoliof enterprise customers, serving as their primary business point of contact with high-touch engagement throughout their CX journey Understand customers business value drivers, success criteria, and KPIs tdevelop Customer Success Plans (actionable blueprints by which Verint and its customers can achieve mutual success) Establish a regular cadence of Executive Business Reviews with the customer ttrack progress towards their stated business objectives Track and monitor adoption and facilitate renewal within assigned accounts. Put plans in place tavoid down sells, revenue erosion or non-renewal Bachelor s degree in engineering, Computer Science or technical related field. Overall 9+ Years experience required Five years of account management, business development, or other client relationship experience or equivalent experience Three years of Customer Success Management experience Experience working with and managing stakeholders and customers A high level of accuracy and attention tdetail is required Exceptional written, oral and interpersonal skills Flexible approach, able toperate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a can-dattitude Experience leading customer organisations through the technological transformation of on-premises software intcloud Proficient in the use of standard business systems: MS Office, Outlook, Word, Excel, and PowerPoint Must have demonstrated track record of account management success. Ability testablish multipletransactions, and bring them through an entire relationship management process from businessdevelopment, value-proposition, tclose, taccount maintenance and up-sell/cross-selldevelopment Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols preferred. Providing exemplary customer service based on strong product and industry knowledge and assuming the "customer advocate" role for escalations, upgrades, and service engagements Becoming a Trusted Advisor whassists in the customer s continued growth Developing strategic Voice of the Customer and Voice of the Employee plans with customers and helping timplement, monitor and measure the success of these plans Expanding Verint s sphere of influence in Customer accounts by identifying Customer new contacts of influence; responsible for Customer Relationship interactions such as onboarding, status meetings, QBRs, and executing on account growth strategies, including the entire Verint product suite Identify opportunities for Customer tcommunicate the value and successes of interacting with a Verint product through case studies, references, CAB, Engage, Elevate program, and Community Provide the sales management team with accurate and timely reporting of activities, including weekly and monthly sales forecasts as it relates trenewals and expansions Provide ongoing account management ta set of named accounts. This includes being a primary contact for questions and special requests, managing critical situations including oversight of critical support issues, point of escalation for customer concerns, and proactive communication of customer specific Verint information. Host monthly meetings (or more frequent meetings if agreed upon with customer) treview Support cases, review monthly support metrics and other topics deemed important for the customer. Ensure that critical support cases have defined action plans and the customer clearly understands the plan and the agreed upon timelines. Tactically manage and strategically position both company and customer tdrive the optimal balance of Verint goals and customer advocacy. Proactively make recommendations treduce the risk/impact of potential problems. Assist the Account Executive (AE) and the Professional Services Director (PSD) by providing monthly status reports and by ensuring the AE and PSD are aware of all critical situations for assigned accounts.

4 - 6 years of relevant experience supporting Information Security architecture and technologies in large enterprise networks. Architecture of large-scale network and application environments (including Internet-facing) Familiar with cloud infrastructure and related technologies Solid understanding of the TCP/IP protocol suite and related concepts and technologies and IPv6 Experience with router and multilayer switch technologies and products Experience with stateful firewall technologies and products, NextGen firewalls (e.g. Checkpoint, Juniper, Cisco, Palo Alto) and firewall management tools Experience with key security tools such as Antivirus, File Integrity Monitoring, Intrusion Detection/Prevention, Data Loss Prevention, Web Application Firewalls, Web Proxies, Web Content Filtering; DDoS defence. Solid experience with system engineering, installation and administration of *NIX-based and Windows-based operating systems, system hardening and troubleshooting Ability to support Incident Response processes Familiarity with major application protocols (HTTP, HTTPS, SMB, FTP/SFTP, SMTP, NTP, SNMP, VoIP protocols, etc.) Strong understanding of authentication and encryption technologies Security Architect

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team The Voice Client team delivers crucial voice call capabilities for our customer call/contact centre solutions. Our focus is on smooth and high audio quality to enhance the customer experience. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities: Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and trouble shoot issues Assist in building customer and carrier SIP Trunk connectivity, including interop sessions and activations Assist in the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBC’s Analyze history of telecommunication related incidents and perform preventive measures Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and customer/vendor service quality Provide root-cause analyses on service outages Manage Telecommunications Service Provider & Vendors Implement hardware and software deployments on the telephony network as required; deploy new services including interop testing with telecom carriers and customers Manage telecommunications Service Providers & Vendors Implement hardware and software deployments on the telephony network as required Deploy new services including interop testing with Telecom carriers and customers Develop and implement testing plans Create technical documentation and Standard Operating Procedures (SOPs) for daily/weekly recurring tasks or change requests Providing root-cause of issues and suggesting & deploying resolutions for serious problems Providing direction to junior team members in troubleshooting and managing complex service issues Understand product capabilities and limitations Qualifications: 5+ years of telecom engineer experience with VoIP/SIP voice applications Must have a detailed, working and theoretical knowledge of voice and data communications, including traditional switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc. High level knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc. High level knowledge and experience with SIP call routing, Least Cost Routing, Security Controls (TLS, IPSEC, ACLs) with Session Border Controllers Ability to analyze and design voice systems to achieve stable, efficient and secure operation Experience with International Routing including ITFS, iDID’s and local termination policies Ability to build, interop and maintain direct connect SIP Trunks to customers and carriers Review, Assess, Critique and Implement Telecom Architecture design changes in Lab and Production environments Excellent organizational and follow-through skill sets are essential Document, troubleshoot and resolve a multifaceted and complex Global voice network Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon, Audio Codes), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH) In depth knowledge of Wireshark, Empirix or other network protocol analyzers Ability to capture and analyze RTP streams as related to voice quality traditional KPI’s such as MOS, Jitter, Latency, Packets Loss Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Leadership & Strategy Define and lead the voice implementation and solution delivery strategy across enterprise CCaaS and CPaaS customers. Build, mentor, and scale a high-performing team of implementation specialists, voice engineers, and solution consultants. Collaborate with Product, Sales, Engineering, and Customer Success to ensure seamless execution from pre-sales to post-implementation. Solution Design & Technical Oversight Oversee the design and delivery of complex voice solutions, including SIP trunking, PSTN connectivity, call routing architecture, and global number management. Serve as a senior voice SME, guiding teams on best practices in telephony, IVR, QoS, failover, and multi-region deployments. Ensure all solutions are compliant with industry standards and regulations (e.g., STIR/SHAKEN, E911, CALEA, GDPR/CCPA). Customer Delivery Excellence Drive consistent, scalable, and repeatable implementation methodologies to ensure on-time, on-budget delivery. Partner with key enterprise customers to define success criteria, manage executive expectations, and resolve escalations. Champion a customer-first culture throughout the implementation lifecycle, ensuring high NPS and long-term retention. Process Optimization & Tooling Standardize documentation, project plans, QA checklists, and go-live processes across the implementation team. Qualifications: Required: 12+ years of experience in telecommunications, cloud communications, or contact center technology, with 2–4 years in a leadership role. Proven experience delivering enterprise-grade CCaaS/CPaaS or voice infrastructure solutions globally. Deep understanding of SIP, RTP, VoIP, SBCs, DID provisioning, porting, and regulatory compliance. Strong background in leading customer-facing technical teams (implementations, professional services, or technical consulting). Executive presence and ability to engage directly with senior-level stakeholders and enterprise clients. Travel to customer sites may be required occasionally. Strongly Preferred: Experience with major platforms (e.g., Twilio, Five9, Genesys Cloud, NICE CXone, Talkdesk, or similar). Familiarity with programmable voice APIs, call analytics, and cloud-native infrastructure (AWS, Azure). Relevant certifications (SIP School, AWS, PMP, CCNA/ Collaboration, etc.). Identify and implement automation and tools to improve onboarding time, reduce defects, and increase internal efficiency. Own operational metrics (e.g., time-to-implement, voice quality incidents, go-live success rate) and drive continuous improvement. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Senior Assistant Vice President EXL/SAVP/1406209 Digital HealthNoida Posted On 30 Jun 2025 End Date 14 Aug 2025 Required Experience 10 - 15 Years Basic Section Number Of Positions 1 Band D2 Band Name Senior Assistant Vice President Cost Code G090699 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 3500000.0000 - 4500000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group EXL Digital Sub Group Digital Solutions Organization Digital Health LOB Digital Operations SBU CX Solutioning Country India City Noida Center Noida - Centre 59 Skills Skill SOLUTION ARCHITECT INTERNET TELEPHONY AWS CLOUD GENESYS ACD IVR DIAL ADVANCED ROUTING AND SWITCHING CONTACT CENTER ARCHITECTURE WFM SOFTWARE Minimum Qualification BTECH BE Certification No data available Job Description Job Description Position Title, Responsibility Level AVP Function Solution Architect – Genesys Reports to SAVP – Digital CX CoE Permanent/ Temporary Permanent Span of Control Run a Project Team Location Noida Primary Role/Key Responsibility As a Solution Architect, this role demands technical solution design and implementation, leveraging software design principles, telephony communication knowledge, specially Genesys PureCloud, aligning with the customer’s contact center strategy and the business needs. Can design routing workflow, integrate with third-party recording systems, and WFM solutions, and help to bring data from the CRM system for auto authentication Have a good understanding of VOIP telephony, SBC, and other telephony components A technical consultant who can design data-sensitive solutions for various domains like healthcare, insurance, banking, etc. Can set up logging solutions and monitoring platforms Can independently work on the pricing of the solutions based on Genesys PureCloud and similar telephony Evaluate and recommend new technologies and solutions that can improve business processes and operations. Can define and design the software development process, quality, and coding standards, provide blueprints of the architecture to the team, help the team to understand technical requirements, help the business to understand technology flexibility and constraints Can work across the technology stack like Java/Springboot, Node.js, React, Python, AI/Gen-AI, and design solutions to deploy on multiple Cloud platforms like AWS/Azure/GCP, etc. Must have dealt with large enterprise systems, information architecture, integration touch points (API integration), etc. Own the technical solution and ensure all technical aspects are implemented as designed Must have the ability to create high-level and low-level design and architecture documents Must assess the risk involved in the project and highlight and mitigate it to drive the outcome Manage IT projects and initiatives, ensuring that they are delivered on time and within budget in close collaboration with the project managers and delivery leads Must be a good communicator at various levels, good at doing client conversations both technical and functional, self-motivated, a team player, good analytical ability, and problem-solving skills Other Functions Good written and verbal communication and presentation skills Self-motivated, team player, action and results-oriented. Process-driven and conceptual thinking Innovative thinker and excellent problem solver Quick and agile learner Working across cultures with sensitivity, partnering, and driving with a focus on business impact Ability to coordinate multiple, cross-functional stakeholders Flexible to Travel (Domestic & International) and work according to the time zones of respective Geo-based clients and businesses Primary Internal Interactions Senior Business Leadership Service Delivery Managers Digital transformation team InfoSec Team IT Team Primary External Interactions Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums Organizational Relationships Reports To : SAVP/VP – Digital CX CoE Supervises : Sr. Managers, AVP Skills Technical Skills Have 10-15 yrs of experience in handling CCaaS and telephony platforms deployed on-prem and in the cloud Must have Genesys PureCloud deployment experience of size 500 or more agents Must have working knowledge of telephony platforms like Genesys, AWS Connect, Avaya, Cisco, Five9, etc. Must have technical understanding of different telephony data packet transfer protocols like SIP / SIPREC / gRPC / Webhook / Data Streaming Must have working experience with scripting languages like Python, JavaScript, etc. Must have hands-on experience on the cloud platform like AWS/Azure/GCP, and have a deep understanding of managed services offering Must have done socket programming, data streaming, VOIP, etc. Must have good knowledge on databases (RDS/NoSQL) Must have hands-on experience of application security life cycle SAST/DAST, and Chaos engineering Good to have an understanding of SDLC e.g. Agile, Scrum, etc. A good communicator with internal and external stakeholders Other Key Specific Skills Experience in leveraging the latest technology – how to effectively employ data analytics, and machine learning for better predictability, enhance customer and end-user experience, and deeper insight into the business Very comfortable and solid experience operating in the digital world Experience applied using Conversational AI and Analytics Demonstrated ability to understand and discuss technical concepts and manage tradeoffs Education Requirements Graduate, preference for a degree in Computer Science (BE/B.Tech/M.Tech) with industry-recognized certifications Having good exposure to the latest technological trends like CCaaS, VOIP, voice-enabled AI technologies, etc.

Job Description We are looking for a skilled and passionate FreeSWITCH & Kamailio Developer to join our on-site team in Noida Extension . The ideal candidate will help us build a scalable, secure, and high-performance PBX platform tailored for enterprise-level VoIP deployments. You will be responsible for designing, customizing, and maintaining cloud telephony systems, optimizing call flows, and handling SIP signaling at scale. This role is perfect for someone with deep technical knowledge of VoIP architecture and a hands-on approach to real-time communications. Responsibilities Design and maintain scalable cloud telephony infrastructure Customize FreeSWITCH for audio/video conferencing (4000–5000 concurrent calls) Deploy FreeSWITCH behind load balancers for high availability Debug SIP signaling and analyze RTP/media streams (Wireshark, sngrep) Integrate codecs (PCMU, PCMA, G729, Opus) and support SDP offer/answer models Develop API-integrated PBX systems in coordination with frontend/backend teams Configure RTP Proxy and handle NAT traversal (TURN/STUN) Set up and manage SIP proxy servers (Kamailio/OpenSIPS) Work on SBCs to ensure secure and reliable call routing Bonus: Experience with WebRTC, SIPX, SMPP, and H.323 Required Skills Hands-on experience with FreeSWITCH, Asterisk, or similar VoIP platforms Strong knowledge of SIP, RTP, RTCP, NAT traversal, and TLS Experience in Kamailio/OpenSIPS configuration and routing logic Proficiency in Linux system administration and shell scripting Familiarity with tools like sngrep, tcpdump, and Wireshark Ability to debug and optimize VoIP call flows and media streams Excellent troubleshooting and problem-solving skills Bachelor's degree in Computer Science, IT, or related field Experience in telecom or VoIP support environment is a plus Job Types: Full-time, Permanent Pay: ₹13,650.56 - ₹100,000.00 per month Benefits: Commuter assistance Flexible schedule Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

Webvio Technologies is Hiring For DevOps Engineer Location: Kolkata Type: Full-time Experience: 5+ years (3+ years in DevOps, Cloud Infrastructure, and CI/CD) Role Summary We are seeking a highly skilled DevOps Engineer to design, implement, and maintain infrastructure and CI/CD workflows to support scalable, secure, and high-performing UCaaS solutions. You will collaborate closely with the backend, frontend, and AI/ML teams to enable rapid deployment and operational stability. Key Responsibilities Design, deploy, and manage CI/CD pipelines for Laravel (PHP) , GO , Python backend and ReactJS frontend using GitHub Actions. Automate deployment workflows for staging and production environments across multiple EC2 instances. Manage infrastructure as code using Terraform or AWS CloudFormation. Set up and optimize Docker, ECS/EKS, and containerized workloads. Monitor system performance, usage, and uptime using tools like Prometheus, Grafana, CloudWatch, or Datadog. Nice to Have Experience in VoIP, FreeSWITCH, Asterisk, or other telecom stacks. Exposure to AI pipelines, especially speech-to-text and vector databases (e.g., Pinecone). Knowledge of PostgreSQL performance tuning and replication. Background in high- availability systems and blue/green deployment. Interested Share your Resume at 8989480817 Job Type: Full-time Pay: ₹800,000.00 - ₹1,300,000.00 per year Benefits: Provident Fund Work Location: In person

Key Responsibilities: Telephony Administration: Manage the configuration, implementation, and maintenance of legacy Vonage and Salesforce Service Cloud Voice (SCV) technologies. Perform regular system audits and health checks to ensure optimal performance and security. Monitor and resolve telephony system issues, providing timely support to end-users. Diagnose complex routing script issues, design and implementation of solutions. Handle user provisioning, including setup, maintenance, and deactivation of telephony accounts. Develop and maintain telephony documentation, including user guides, policies, and procedures. Process mapping & documentation of call routing, user profiles and configurations (in applications such as Vizio or similar). User Support and Training: Lead/conduct User Acceptance Testing (UAT) for all phone system changes. Provide technical support and assistance to end-users for telephony-related issues. Conduct training sessions and create training materials to help users effectively utilize telephony systems. Collaborate with internal teams to address user feedback and implement improvements. Data Analysis and Reporting: Analyze telephony usage data to identify trends, inefficiencies, and opportunities for optimization. Generate regular and ad-hoc reports on telephony metrics, usage patterns, and system performance. Provide insights and recommendations based on data analysis to enhance telephony services. Project Management: Assist in the planning and execution of telephony-related projects, including upgrades, migrations, and new implementations. Coordinate with vendors and third-party service providers to ensure project success and timely delivery. Track project milestones, risks, and deliverables, ensuring alignment with business objectives. Compliance and Security: Ensure telephony systems comply with company policies, industry standards, and regulatory requirements. Implement and maintain security measures to protect telephony data and prevent unauthorized access. Conduct regular security assessments and address vulnerabilities promptly. Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Preferably 5+ years of experience in telephony administration and support, direct experience with Vonage and/or Salesforce Service Cloud Voice (SCV) a plus. Strong understanding of telephony systems, VoIP technologies, and telephony protocols. Proficiency in troubleshooting and resolving telephony-related issues. Excellent analytical skills and the ability to interpret data to drive decision-making. Strong communication and interpersonal skills, with the ability to train and support end-users effectively. Project management experience and the ability to manage multiple tasks simultaneously. Knowledge of telephony security best practices and compliance requirements. Preferred Skills: Experience with other telephony systems and integrations. Familiarity with CRM systems and their telephony integrations. Certification in telephony or VoIP technologies.