Description Position at LeadVenture India IT Specialist We are looking for an IT Specialist who will be responsible for the ongoing development and improvement of our technology infrastructure, internal enterprise systems, endpoints, and users. We are looking for a technology enthusiast and go-getter who can adapt to a complex, changing, and variably paced environment while demonstrating top-tier IT and infrastructure support principles to support operations across geographies. You will also be working alongside various software development teams to guarantee service availability and respond quickly to adverse events within our infrastructure that impact our customers. Here is more of what you’ll get to do: Monitor and respond to Tier 1 & Tier 2 tickets, including escalated tickets requiring advanced/time-sensitive troubleshooting. This role will require working out of Gurgaon office. Investigate and resolve routine hardware, software, and network issues Install and update client software in an enterprise environment Educate and train users on proper use of company supported systems and software Follow all standard operating procedures (SOP) through the effective use of Knowledge Management Work with Level 2 Tech to update knowledgebase documentation Work with Level 2 Tech to create accounts and configure hardware as part of the on-boarding process Provision hardware following the current process Repair or replace client hardware as necessary Monitor internal assets to ensure accurate inventory records Support VoIP phone systems and infrastructure Support Office 365 and Google Workspace environments Perform network troubleshooting and issue resolution Willing to follow through with odd jobs and tasks as needed or asked, if not to perform personally, but to ensure the right person is found for continuation. You’ll thrive in this role if you have: Strong English spoken and written skills. Experience managing Microsoft Cloud Services: Azure, Office 365, Exchange, Intune, etc. Experience in Active Directory, O365 Admin and Google Workspace experience in an enterprise setting Understanding of networking fundamentals (TCP/IP, VPN, QoS, VoIP, routing) Certifications in ITIL, MCSA/E, CCNA, Network+, Security+, A+ Experience working with Windows Server 2019/2022 and virtualization technologies (Hyper-V, VMware) Experience supporting, troubleshooting, and deploying Windows 10 & 11 operating systems. Possess a basic understanding of networking principles and concepts and have experience troubleshooting common problems. Experience supporting MacOS Possess excellent documentation, attention to detail, time management, and prioritization skills. Bachelor’s degree in IT from a recognized university. Who we are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spik, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge. Show more Show less

PRIMARY RESPONSIBILITIES: Experience on Teams Enterprise Voice and VOIP experience is must. Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing. Experience on AudioCodes Gateways. Experience on Teams Direct Routing. Experience on Teams Audio Conferencing. Experience on AudioCodes/Downstream SBCs Upgrading, configuring, and migrating Voice to Teams. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support. Knowledge on voice interoperability to PSTN, QoS implementation for conference and other applications. Experience integrating Teams with 3rd party telephony environment. Good knowledge on the working for SBA, SBC, certificates, and SBC updates. Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues). Experience on Teams PowerShell. Experience on Teams Call quality dashboard. Knowledge on Device management - Phone system and device firmware update. Knowledge on (1.) Incident Management & Change Management (Planning & Execution). On - call Escalation. Process adherence & Security compliance. KB preparation and review, Knowledge sharing & documentation. Root cause analysis / Problem Management Capacity / Architectural Management. SLA compliance for tickets. PROFESSIONAL SKILL REQUIREMENT 1. Ability to work in large teams and manage project milestones 2. Excellent communications, presentation, and Problem-solving skills 3. Ability to develop requirements based on client inputs 4. Ability to work effectively in a remote, virtual, global environment.

Responsibilities: Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler development Working closely with other engineers to troubleshoot and resolve complex problems (some after- hours and on-call work required) Providing thought leadership and help develop telephony best practices and preferred methods Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS Researching, evaluating, and recommending architectural improvements and new technologies Identifying and proposing strategies around technical problems affecting team, communicates standards and gets buy-in on solutions Understand ITIL concepts and how to apply them effectively in the enterprise Have a thorough, working knowledge of the Agile project management paradigm Recognizing the importance of and being able to generate excellent documentation and diagrams Engaging in active listening and have effective written and verbal communication skills Demonstrating a proven ability to learn and grow through self-study Acting as a collaborative service provider to our internal and external customers Providing mentorship to junior team members and leading by example Thinking “Enterprise” and understand that every delivered solution must be consistent, redundant, standards compliant, well monitored, and thoroughly documented Supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization Requirements: 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, complex contact center environments 2+ years experience with Genesys Pure Cloud, both administrative and development tasks Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, Wallboards Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) Proven experience supporting contact center solutions and knowledge of best practices Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk groups, troubleshooting line cards, and similar work Familiarity with ServiceNow or other similar CMS / SKMS Genesys certifications: ICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified Developer Bachelor’s degree in an information technology related field or equivalent work experience

We're on the lookout for a dedicated Technical Support Specialist to deliver outstanding remote technical assistance. This work-from-home role is tailored for individuals seasoned in IT, and networking, and adept at server and computer troubleshooting, Azure, M365 services such as Exchange online, SharePoint Online Teams etc., Microsoft licensing, VoIP, and PBX Phone system, with a strong command of English. Responsibilities: Technical Expertise: Provide remote technical support, addressing a spectrum of IT and network-related challenges for clients. Troubleshooting Prowess: Diagnose and resolve hardware and software issues, ensuring seamless user experiences. Client Liaison : Engage effectively with clients, grasping their concerns, and guiding them through issue resolutions with finesse. Documentation Mastery: Maintain meticulous records of support interactions and crafted solutions. Problem-Solving Aptitude: Apply sharp problem-solving skills and technical prowess to tackle intricate IT hurdles. Qualifications : Background Brilliance: Proficient in IT, networking, and computer troubleshooting. Language Fluency : A strong command of English, both verbal and written. Problem-Solving Savvy: Aptitude in solving complex IT issues coupled with excellent communication skills. Independent Dynamo : Self-motivated and capable of thriving while working independently. Join our team to work from home, championing clients in overcoming technical obstacles while elevating our mission of exceptional support. If you're fueled by technology and primed for this remote role, we're eager for your application. Requirements: High-speed internet connection (no wireless or mobile internet) Full-time commitment Preferably a Bachelor's degree Minimum 1 year of technical support experience Benefits: Paid sick leave Work-from-home flexibility Night shift schedule Performance-based bonuses Education: Bachelor's degree preferred Experience: Technical support: 1 year (Required) This position is a prime opportunity for tech enthusiasts committed to delivering stellar remote technical support. If you align with these qualifications and are enthusiastic about this position, we're excited to consider your application. Job Type: Full-time Pay: ₹15,000.00 - ₹21,000.00 per month Benefits: Work from home Shift: Evening shift Night shift US shift Work Days: Monday to Friday Weekend availability Experience: IT support: 1 year (Required) Azure and Microsoft 365: 1 year (Required) VoIP: 1 year (Required) Language: English (Required) Work Location: In person Expected Start Date: 16/06/2025

we require asterisk & VoIP support engineers for providing support for contact centers Skills required Must be having good knowledge of the Linux system and hands-on experience in the Linux environment and troubleshooting. Must have sound knowledge or asterisk / VoIP troubleshooting Must be aware of call center dialer and its features. Must have sound knowledge of voip based systems and be able to install/configure/maintain/troubleshoot asterisk based servers. must have good knowledge of linux based security systems. Good to have basic knowledge in any of perl, scripting, php, mysql. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Flexible schedule Shift: US shift Work Days: Monday to Friday Experience: Linux: 1 year (Required) Work Location: In person

Job Title: Server & Network Administrator Location: Bharatpur, Rajasthan Department: IT Infrastructure Job Type: Full-Time Job Summary: We are looking for a proactive and skilled Server & Network Administrator to manage and maintain our company’s IT infrastructure. This includes overseeing network systems, managing servers, and ensuring a secure and stable IT environment. The ideal candidate will be capable of independently handling all core IT infrastructure responsibilities in a small-team setup. Key Responsibilities: ✅ Server Administration Install, configure, and maintain Windows/Linux servers. Manage Active Directory, file sharing, group policies, and user access. Ensure regular server backups and implement disaster recovery plans. Monitor server performance, patch updates, and security configurations. Handle virtualization tools like VMware or Hyper-V. ✅ Network Administration Configure and troubleshoot routers, switches, and firewalls. Monitor LAN/WAN, VPN, and internet connectivity. Maintain network security through firewall rules, VLANs, and antivirus/malware systems. Set up and manage network printers, IP telephony (VOIP), and Wi-Fi systems. ✅ General IT Support Provide technical support to users for network, email, and hardware/software issues. Maintain IT asset inventory and documentation. Coordinate with vendors for hardware, software, and internet services. Candidate Requirements: Bachelor’s degree in Computer Science, IT, or related field. Minimum 2 years of experience in a similar combined role. Strong understanding of TCP/IP, DNS, DHCP, VLANs, and firewall configurations. Experience with server operating systems (Windows Server/Linux). Familiarity with network monitoring and management tools. Preferred Certifications: CCNA / CompTIA Network+ MCSA / RHCSA (Linux) Any additional security or cloud certifications is a plus Compensation: As per industry standards Working Days: Monday to Saturday Job Location: Bharatpur (On-site role) Job Types: Full-time, Permanent, Fresher Pay: ₹9,784.44 - ₹20,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Leave encashment Life insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Job Summary We are looking for a dynamic and goal-oriented Business Development Executive with experience in IT services sales to join our growing team. The ideal candidate should have a strong understanding of the IT industry, excellent communication skills, and a passion for generating new business opportunities. Key Responsibilities Identify and generate new business opportunities through various online and offline channels (LinkedIn, Upwork, Email campaigns, cold calling, etc.) Understand client requirements and propose relevant IT service solutions such as software development, VoIP, mobile apps, and web solutions Build and maintain long-term client relationships to ensure repeat business and client satisfaction Conduct market research to identify trends and target customer needs Collaborate with technical teams to draft customized proposals and presentations Prepare and manage sales pipeline and reports using CRM tools Participate in client meetings, demos, and follow-ups to close deals Required Skills and Qualifications Bachelor's degree in Business, Marketing, IT, or a related field 1–2 years of experience in business development or sales in the IT services industry Strong communication, presentation, and negotiation skills Ability to work independently as well as part of a team Familiarity with lead generation platforms like LinkedIn, Upwork, Freelancer, etc. Basic understanding of software development and IT services preferred Self-motivated, target-driven, and organized What We Offer Attractive incentive structure on target achievements A friendly and collaborative work environment Opportunities to work with international clients Career growth and skill development opportunities How to Apply Send your updated resume to: chandrashekhar.chakravarti@inextrix.com For more details, contact us at: +91-7624079397 Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Job Title: Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team . In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point , collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Sr. Project Manager/Program Manager Position Summary: A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management Plan the project based on a defined need – results in detailed scope/budget/schedule baseline Monitor and control the work to ensure that the project remains on track and in control Plan for and manage change Reports on variances to the approved project baseline Close the project to formalize acceptance of the project result and release project resources Interface and communicate with project team, management and stakeholders Manage project work and resources to enable successful and timely completion of the project Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Support development of business cases with the customer team including leading on the solutions estimate Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables Analytical/Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health. Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution Develop and manage plans to address project strengths, weaknesses, opportunities and threats Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously Demonstrate business analytics to manage and meet sponsor and customer needs Knowledge and Skills Requirements: Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration IT Infrastructure Management Knowledge – Networking (Cisco), Sever Management, Computing, Voice & VoIP, etc Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement. Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Leader in the use of IT methodologies, processes and standards for project management Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors Other Requirements: Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need. Job Requirements: Education: A degree in Computer Science or a related discipline; or equivalent work experience Experience: 15 – 20 years of working experience in the IT industry. 12 years of experience in project management Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, and in multinational company/global firm is preferred Certification Requirements: PMP and/or Prince 2 Practitioner Certification would be advantageous Agile certification would be advantageous Familiarity with ITIL v2 or 3 would be advantageous EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Sr. Project Manager/Program Manager Position Summary: A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management Plan the project based on a defined need – results in detailed scope/budget/schedule baseline Monitor and control the work to ensure that the project remains on track and in control Plan for and manage change Reports on variances to the approved project baseline Close the project to formalize acceptance of the project result and release project resources Interface and communicate with project team, management and stakeholders Manage project work and resources to enable successful and timely completion of the project Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Support development of business cases with the customer team including leading on the solutions estimate Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables Analytical/Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health. Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution Develop and manage plans to address project strengths, weaknesses, opportunities and threats Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously Demonstrate business analytics to manage and meet sponsor and customer needs Knowledge and Skills Requirements: Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration IT Infrastructure Management Knowledge – Networking (Cisco), Sever Management, Computing, Voice & VoIP, etc Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement. Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Leader in the use of IT methodologies, processes and standards for project management Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors Other Requirements: Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need. Job Requirements: Education: A degree in Computer Science or a related discipline; or equivalent work experience Experience: 15 – 20 years of working experience in the IT industry. 12 years of experience in project management Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, and in multinational company/global firm is preferred Certification Requirements: PMP and/or Prince 2 Practitioner Certification would be advantageous Agile certification would be advantageous Familiarity with ITIL v2 or 3 would be advantageous EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

L2 Network Engineer Mandatory Skills :- Routing, Switching, Firewall, L2 experience is must/Mandatory, F5,Load balancer, Nexus, wireless 5+ Years of Hands on experience on Data/ VOIP and knowledge on handling CISCO Routers and Switches  Experience of managing large scale network infrastructure and Data Centers.  In depth knowledge of configuring and troubleshooting switching technologies like STP, VTP, HSRP, VLAN and Call Manager  In depth knowledge of configuring and troubleshooting routing protocols including static, dynamic (BGP, OSPF and EIGRP).  Good understanding of Incident and Change Management procedures.  Experience is WAN troubleshooting and coordination with ISP.  Good understanding in basic configuration and trouble shooting in cisco VOIP.  Basic knowledge in network security and troubleshooting.  Experience in Nexus switches, Riverbed Wan Optimization devices will be an add on.  Ability to analyze incident, changes and problem tickets and provide improvement plans  Attend Weekly and monthly meetings.  Ability to coordinate with the client and Admin teams for process improvements and faster resolution  Prepare reports on Weekly monthly basis.  Manage day to day Operations.  Good in basics of wireless troubleshooting.  Should be able to work 24x7 environment.  Good communication skills and team coordination.  CCNP certification is preferable  ITIL Certified  Should have analytical and R&D capabilities to drive projects assigned  Cisco Switch/FWSM 6500-E  Cisco ASA 5500 Series Firewalls  Certificates: Cisco CCNP (Routing/Switching)  Palo Alto Firewall PA-4050, PA-2050, PA-5050,etc  Experience with F5 platform • Managing Security Hardware’s PA-500, PA-3020 • Implementing and troubleshooting of Palo Alto Firewalls • Security and NAT policies implementation on Firewalls. • Threat prevention detection, Application Identification and control. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Sr. Project Manager/Program Manager Position Summary: A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management Plan the project based on a defined need – results in detailed scope/budget/schedule baseline Monitor and control the work to ensure that the project remains on track and in control Plan for and manage change Reports on variances to the approved project baseline Close the project to formalize acceptance of the project result and release project resources Interface and communicate with project team, management and stakeholders Manage project work and resources to enable successful and timely completion of the project Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Support development of business cases with the customer team including leading on the solutions estimate Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables Analytical/Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health. Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution Develop and manage plans to address project strengths, weaknesses, opportunities and threats Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously Demonstrate business analytics to manage and meet sponsor and customer needs Knowledge and Skills Requirements: Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration IT Infrastructure Management Knowledge – Networking (Cisco), Sever Management, Computing, Voice & VoIP, etc Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement. Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Leader in the use of IT methodologies, processes and standards for project management Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors Other Requirements: Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need. Job Requirements: Education: A degree in Computer Science or a related discipline; or equivalent work experience Experience: 15 – 20 years of working experience in the IT industry. 12 years of experience in project management Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, and in multinational company/global firm is preferred Certification Requirements: PMP and/or Prince 2 Practitioner Certification would be advantageous Agile certification would be advantageous Familiarity with ITIL v2 or 3 would be advantageous EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Sr. Project Manager/Program Manager Position Summary: A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management Plan the project based on a defined need – results in detailed scope/budget/schedule baseline Monitor and control the work to ensure that the project remains on track and in control Plan for and manage change Reports on variances to the approved project baseline Close the project to formalize acceptance of the project result and release project resources Interface and communicate with project team, management and stakeholders Manage project work and resources to enable successful and timely completion of the project Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Support development of business cases with the customer team including leading on the solutions estimate Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables Analytical/Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health. Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution Develop and manage plans to address project strengths, weaknesses, opportunities and threats Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously Demonstrate business analytics to manage and meet sponsor and customer needs Knowledge and Skills Requirements: Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration IT Infrastructure Management Knowledge – Networking (Cisco), Sever Management, Computing, Voice & VoIP, etc Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement. Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Leader in the use of IT methodologies, processes and standards for project management Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors Other Requirements: Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need. Job Requirements: Education: A degree in Computer Science or a related discipline; or equivalent work experience Experience: 15 – 20 years of working experience in the IT industry. 12 years of experience in project management Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, and in multinational company/global firm is preferred Certification Requirements: PMP and/or Prince 2 Practitioner Certification would be advantageous Agile certification would be advantageous Familiarity with ITIL v2 or 3 would be advantageous EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

we require asterisk & VoIP support engineers for providing support for contact centers Skills required Must be having good knowledge of the Linux system and hands-on experience in the Linux environment and troubleshooting. Must have sound knowledge or asterisk / VoIP troubleshooting Must be aware of call center dialer and its features. Must have sound knowledge of voip based systems and be able to install/configure/maintain/troubleshoot asterisk based servers. must have good knowledge of linux based security systems. Good to have basic knowledge in any of perl, scripting, php, mysql. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Flexible schedule Shift: US shift Work Days: Monday to Friday Ability to commute/relocate: New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Experience: Linux: 1 year (Required) Work Location: In person

PRIMARY RESPONSIBILITIES: Experience on Teams Enterprise Voice and VOIP experience is must. Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing. Experience on AudioCodes Gateways. Experience on Teams Direct Routing. Experience on Teams Audio Conferencing. Experience on AudioCodes/Downstream SBCs Upgrading, configuring, and migrating Voice to Teams. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support. Knowledge on voice interoperability to PSTN, QoS implementation for conference and other applications. Experience integrating Teams with 3rd party telephony environment. Good knowledge on the working for SBA, SBC, certificates, and SBC updates. Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues). Experience on Teams PowerShell. Experience on Teams Call quality dashboard. Knowledge on Device management - Phone system and device firmware update. Knowledge on (1.) Incident Management & Change Management (Planning & Execution). On - call Escalation. Process adherence & Security compliance. KB preparation and review, Knowledge sharing & documentation. Root cause analysis / Problem Management Capacity / Architectural Management. SLA compliance for tickets. PROFESSIONAL SKILL REQUIREMENT 1. Ability to work in large teams and manage project milestones 2. Excellent communications, presentation, and Problem-solving skills 3. Ability to develop requirements based on client inputs 4. Ability to work effectively in a remote, virtual, global environment. Show more Show less

Key Responsibilities: Monitor and maintain network infrastructure, including Wi-Fi, switches, firewalls, and other network equipment. Configure and manage Meraki and Cisco switches. Troubleshoot network issues in collaboration with Local IT teams to address performance degradation and ensure service uptime. Implement network upgrades, changes, and enhancements. Work closely with L1 support and other technical teams to resolve complex network issues. Ensure network security, compliance, and adherence to industry best practices. Address and resolve SIP/VOIP related issues. Address and resolve call centre Network related issues. Requirements Qualifications: Proven experience in network monitoring, maintenance, and troubleshooting. Proficiency in configuring Meraki and Cisco network equipment and firewall. Solid understanding of network security principles and compliance. Familiarity with SIP/VOIP technologies. Excellent problem-solving skills and the ability to work effectively with technical teams. Strong communication skills and a collaborative approach to teamwork.

Job Title: Executive NOC Engineer / NOC Engineer Job Summary: We are seeking a skilled NOC Engineer to join our Voice NOC & Technical Assistance Center, supporting a leading U.S.-based telecom client. The role involves managing voice services like Hosted PBX, SIP Trunking, PRI, and Toll-Free with a focus on technical support, network monitoring, and incident resolution. Key Responsibilities: Provide Tier 1–3 support for voice services: Hosted PBX, SIP, PRI, Toll-Free, etc. Monitor and troubleshoot network elements: routers, switches, SBCs, and soft switches. Analyze call traces (SIP/SS7) and diagnose call quality issues. Coordinate with vendors and carriers for escalations and testing. Manage routing changes, customer-impacting issues, and VoIP features. Support platforms like Cisco CUCM, CME, Avaya Aura, Sansay, and Oracle SBCs. Qualifications: Experience in telecom voice operations and NOC environments. Strong knowledge of SIP, SS7, RTP. Proficient in using tools like Empirix for trace analysis. Familiarity with PBX systems, VoIP phones, and circuit troubleshooting. Show more Show less

Company Description Appitsimple Infotek Pvt Ltd is a pioneer product-based IT company known for its innovative platforms SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform with over 1600+ Software Categories & 300+ Service categories, providing access to genuine customer reviews, software analysis, and free consultation. CallHippo offers on-demand VoIP services, allowing businesses to set up their call center within minutes using cloud computing technology. Role Description This is a full-time on-site Sales Development Representative (SDR) role located in Ahmedabad. The SDR will be responsible for inside sales, lead generation, communication, sales, and business development activities on a day-to-day basis. Qualifications Inside Sales and Business Development skills Lead Generation and Sales skills Strong Communication skills Experience in a sales or business development role Excellent interpersonal skills and ability to build relationships Goal-oriented mindset and ability to work in a fast-paced environment Bachelor's degree in Business Administration or related field Show more Show less

Location: Noida Experience Required: 6+ Years 🔧 Key Responsibilities Network Analysis & Design Analyze existing VoIP networks to identify improvement areas. Develop architecture plans for voice and data services. VoIP System Implementation & Configuration Install/configure switches, gateways, Cisco UC servers (CUCM, Unity, UCCX, IM&P, Expressway). Ensure VoIP service reliability and scalability. Network Security & Optimization Upgrade and secure VoIP systems (SIP, H323). Enhance network performance and resource efficiency. Project Management & Cross-team Collaboration Collaborate with IT leads to gather VoIP/networking needs. Coordinate with L1/L3 teams for implementation and maintenance. Training & Knowledge Sharing Train staff on VoIP usage, best practices, and protocols. Share technical knowledge and contribute to process improvements. Technical ✅ Required Skills: Deep expertise in Cisco UC infrastructure (CUCM, Unity, UCCX, IM&P, Expressway). Strong understanding of SIP, H323, ISDN, PSTN, analog, and fax. Knowledge of Polycom/video conferencing tech. Hands-on experience with network hardware/software. VoIP troubleshooting & network optimization. Non-Technical Strong communication and interpersonal skills. Ability to train users and support teams. 🎓 Education & Certifications Bachelor's/Diploma in Computer Science, IT, or related field. Mandatory: CCNP or equivalent VoIP certification 🚀 Preferred Traits Proactive and analytical thinker. Team player with leadership potential. Committed to continuous learning and innovation in VoIP technologies. Show more Show less

Location: Noida Experience Required: 6+ Years 🔧 Key Responsibilities Network Analysis & Design Analyze existing VoIP networks to identify improvement areas. Develop architecture plans for voice and data services. VoIP System Implementation & Configuration Install/configure switches, gateways, Cisco UC servers (CUCM, Unity, UCCX, IM&P, Expressway). Ensure VoIP service reliability and scalability. Network Security & Optimization Upgrade and secure VoIP systems (SIP, H323). Enhance network performance and resource efficiency. Project Management & Cross-team Collaboration Collaborate with IT leads to gather VoIP/networking needs. Coordinate with L1/L3 teams for implementation and maintenance. Training & Knowledge Sharing Train staff on VoIP usage, best practices, and protocols. Share technical knowledge and contribute to process improvements. Technical ✅ Required Skills: Deep expertise in Cisco UC infrastructure (CUCM, Unity, UCCX, IM&P, Expressway). Strong understanding of SIP, H323, ISDN, PSTN, analog, and fax. Knowledge of Polycom/video conferencing tech. Hands-on experience with network hardware/software. VoIP troubleshooting & network optimization. Non-Technical Strong communication and interpersonal skills. Ability to train users and support teams. 🎓 Education & Certifications Bachelor's/Diploma in Computer Science, IT, or related field. Mandatory: CCNP or equivalent VoIP certification 🚀 Preferred Traits Proactive and analytical thinker. Team player with leadership potential. Committed to continuous learning and innovation in VoIP technologies. Show more Show less

Location: Noida Experience Required: 6+ Years 🔧 Key Responsibilities Network Analysis & Design Analyze existing VoIP networks to identify improvement areas. Develop architecture plans for voice and data services. VoIP System Implementation & Configuration Install/configure switches, gateways, Cisco UC servers (CUCM, Unity, UCCX, IM&P, Expressway). Ensure VoIP service reliability and scalability. Network Security & Optimization Upgrade and secure VoIP systems (SIP, H323). Enhance network performance and resource efficiency. Project Management & Cross-team Collaboration Collaborate with IT leads to gather VoIP/networking needs. Coordinate with L1/L3 teams for implementation and maintenance. Training & Knowledge Sharing Train staff on VoIP usage, best practices, and protocols. Share technical knowledge and contribute to process improvements. Technical ✅ Required Skills: Deep expertise in Cisco UC infrastructure (CUCM, Unity, UCCX, IM&P, Expressway). Strong understanding of SIP, H323, ISDN, PSTN, analog, and fax. Knowledge of Polycom/video conferencing tech. Hands-on experience with network hardware/software. VoIP troubleshooting & network optimization. Non-Technical Strong communication and interpersonal skills. Ability to train users and support teams. 🎓 Education & Certifications Bachelor's/Diploma in Computer Science, IT, or related field. Mandatory: CCNP or equivalent VoIP certification 🚀 Preferred Traits Proactive and analytical thinker. Team player with leadership potential. Committed to continuous learning and innovation in VoIP technologies. Show more Show less

Location: Noida Experience Required: 6+ Years 🔧 Key Responsibilities Network Analysis & Design Analyze existing VoIP networks to identify improvement areas. Develop architecture plans for voice and data services. VoIP System Implementation & Configuration Install/configure switches, gateways, Cisco UC servers (CUCM, Unity, UCCX, IM&P, Expressway). Ensure VoIP service reliability and scalability. Network Security & Optimization Upgrade and secure VoIP systems (SIP, H323). Enhance network performance and resource efficiency. Project Management & Cross-team Collaboration Collaborate with IT leads to gather VoIP/networking needs. Coordinate with L1/L3 teams for implementation and maintenance. Training & Knowledge Sharing Train staff on VoIP usage, best practices, and protocols. Share technical knowledge and contribute to process improvements. Technical ✅ Required Skills: Deep expertise in Cisco UC infrastructure (CUCM, Unity, UCCX, IM&P, Expressway). Strong understanding of SIP, H323, ISDN, PSTN, analog, and fax. Knowledge of Polycom/video conferencing tech. Hands-on experience with network hardware/software. VoIP troubleshooting & network optimization. Non-Technical Strong communication and interpersonal skills. Ability to train users and support teams. 🎓 Education & Certifications Bachelor's/Diploma in Computer Science, IT, or related field. Mandatory: CCNP or equivalent VoIP certification 🚀 Preferred Traits Proactive and analytical thinker. Team player with leadership potential. Committed to continuous learning and innovation in VoIP technologies. Show more Show less

Location: Noida Experience Required: 6+ Years 🔧 Key Responsibilities Network Analysis & Design Analyze existing VoIP networks to identify improvement areas. Develop architecture plans for voice and data services. VoIP System Implementation & Configuration Install/configure switches, gateways, Cisco UC servers (CUCM, Unity, UCCX, IM&P, Expressway). Ensure VoIP service reliability and scalability. Network Security & Optimization Upgrade and secure VoIP systems (SIP, H323). Enhance network performance and resource efficiency. Project Management & Cross-team Collaboration Collaborate with IT leads to gather VoIP/networking needs. Coordinate with L1/L3 teams for implementation and maintenance. Training & Knowledge Sharing Train staff on VoIP usage, best practices, and protocols. Share technical knowledge and contribute to process improvements. Technical ✅ Required Skills: Deep expertise in Cisco UC infrastructure (CUCM, Unity, UCCX, IM&P, Expressway). Strong understanding of SIP, H323, ISDN, PSTN, analog, and fax. Knowledge of Polycom/video conferencing tech. Hands-on experience with network hardware/software. VoIP troubleshooting & network optimization. Non-Technical Strong communication and interpersonal skills. Ability to train users and support teams. 🎓 Education & Certifications Bachelor's/Diploma in Computer Science, IT, or related field. Mandatory: CCNP or equivalent VoIP certification 🚀 Preferred Traits Proactive and analytical thinker. Team player with leadership potential. Committed to continuous learning and innovation in VoIP technologies. Show more Show less

Location: Noida Experience Required: 6+ Years 🔧 Key Responsibilities Network Analysis & Design Analyze existing VoIP networks to identify improvement areas. Develop architecture plans for voice and data services. VoIP System Implementation & Configuration Install/configure switches, gateways, Cisco UC servers (CUCM, Unity, UCCX, IM&P, Expressway). Ensure VoIP service reliability and scalability. Network Security & Optimization Upgrade and secure VoIP systems (SIP, H323). Enhance network performance and resource efficiency. Project Management & Cross-team Collaboration Collaborate with IT leads to gather VoIP/networking needs. Coordinate with L1/L3 teams for implementation and maintenance. Training & Knowledge Sharing Train staff on VoIP usage, best practices, and protocols. Share technical knowledge and contribute to process improvements. Technical ✅ Required Skills: Deep expertise in Cisco UC infrastructure (CUCM, Unity, UCCX, IM&P, Expressway). Strong understanding of SIP, H323, ISDN, PSTN, analog, and fax. Knowledge of Polycom/video conferencing tech. Hands-on experience with network hardware/software. VoIP troubleshooting & network optimization. Non-Technical Strong communication and interpersonal skills. Ability to train users and support teams. 🎓 Education & Certifications Bachelor's/Diploma in Computer Science, IT, or related field. Mandatory: CCNP or equivalent VoIP certification 🚀 Preferred Traits Proactive and analytical thinker. Team player with leadership potential. Committed to continuous learning and innovation in VoIP technologies. Show more Show less

Location: Noida Experience Required: 6+ Years 🔧 Key Responsibilities Network Analysis & Design Analyze existing VoIP networks to identify improvement areas. Develop architecture plans for voice and data services. VoIP System Implementation & Configuration Install/configure switches, gateways, Cisco UC servers (CUCM, Unity, UCCX, IM&P, Expressway). Ensure VoIP service reliability and scalability. Network Security & Optimization Upgrade and secure VoIP systems (SIP, H323). Enhance network performance and resource efficiency. Project Management & Cross-team Collaboration Collaborate with IT leads to gather VoIP/networking needs. Coordinate with L1/L3 teams for implementation and maintenance. Training & Knowledge Sharing Train staff on VoIP usage, best practices, and protocols. Share technical knowledge and contribute to process improvements. Technical ✅ Required Skills: Deep expertise in Cisco UC infrastructure (CUCM, Unity, UCCX, IM&P, Expressway). Strong understanding of SIP, H323, ISDN, PSTN, analog, and fax. Knowledge of Polycom/video conferencing tech. Hands-on experience with network hardware/software. VoIP troubleshooting & network optimization. Non-Technical Strong communication and interpersonal skills. Ability to train users and support teams. 🎓 Education & Certifications Bachelor's/Diploma in Computer Science, IT, or related field. Mandatory: CCNP or equivalent VoIP certification 🚀 Preferred Traits Proactive and analytical thinker. Team player with leadership potential. Committed to continuous learning and innovation in VoIP technologies. Show more Show less