Position Pre Sales (Data) Location - Mumbai Nature of Job:- Acts as the subject matter expert for "OEM" products Data, LAN, WAN, Wi-Fi, VOIP. Leads technical discovery and qualification meetings for prospective customers and is responsible for educating prospective customers on the benefits of "Our Solution Offerings” to include evaluations, presentations and proposals to take place on conference calls and/or site visits. Participates or leads sales strategy discussions with the account team, understanding customer business and technical drivers. Responsible to forge direct relationships with prospects and existing customers. Actively participate in customer network planning, provide customer training and continually update customers on new technologies from "Our OEM Products". Engineer the solutions based on customer requirements, provide a design document, network diagram as necessary and present solutions to the prospect or customer. Participate with the account team to obtain customer contract acceptance and ensures final documentation of the proposed solution is complete and delivered to the support department. And reduces risk of cancellation, BOM checking, and No short comings by customers, prior to acceptance of sale, working with internal engineering, support and delivery organizations. (OEMs). Develop and present technical sales training for the account teams. Work closely with the OEM Pre Sales, Engineering and Product teams to develop strategy by providing input based on customer and prospect discussions. Maintain an on-going understanding of the present services. Collaborate with Marketing to develop key product / solution messaging and customer-facing content as well as sales enablement materials. Deliver presentations and demonstrate products/solutions for prospective customers. Collaborate with executive management team on product strategy and roadmaps. Educational Qualification: - B.Sc/BE/B.Tech. /M.Sc/MBA Experience: - 3-5 Years of work experience in the industry. Preferably from Tulip Telecom, SPANCO, Shayam Telecom, Tata Telecom (Avaya Global Connect), Crompton Greaves (CG), Siemens, Enkay, BPL, HCL, Datacraft, Cisco, NEC, Wipro and also candidate who working with the company having Cisco as his partners. Or any other system integrators etc. Candidates from the office automation or networking companies may also be considered. Communication Skills and Attributes: - Should have exposure in identifying and handling large accounts. Communication Skills and Attributes Willing to travel extensively. Have good Communication Skills. The right candidate should be a good team member with positive attitude. Should be computer literate. Should be able to make presentations. Show more Show less

Application Development: Creating custom telephony applications and features using Asterisk’s APIs, scripting languages, and modules. System Integration: Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. Call Routing and Logic: Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. Protocol Implementation: Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). Testing and Debugging: Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective debugging. Show more Show less

Job Title-Engineer - Field IT Support Location- Pune Job Description What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e.g., server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT’s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. Required What we're looking for: Minimum of 3 years’ experience in a Corporate IT environment. Associate's degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience. Show more Show less

Job Title- Sr. Engineer - Field IT Support Location- Pune What You Will Do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e.g., server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT’s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. Required What we're looking for: Minimum of 5 years’ experience in a Corporate IT environment. Associate's degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Test Automation Engineer would be an active member within the Software Quality Engineering Organization, responsible for providing automation and test support for the SW releases of Five9. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities: Automated testing of Five9 product using Python based automation framework. New test script development for end-to-end product testing using automation framework. Test result analysis for executed tests using test framework logs, product logs, monitoring tools Support and extending of automation framework Develop new automation tools Detecting of weak points in existing automated process and flows, elimination of these items and control over efficiency for automated flows and processes Communication with other departments like Development, DevOps, TechOps, aligning goals and priorities for Test Automation Group with company priorities and strategy Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of automation framework and tools through iteration/functionality testingRequired skills: Hands-on experience with Python 3x and/or Java Solid knowledge of programming techniques and algorithms (OOP, multithreading) Experienced user of Linux-based OSes Proficient knowledge of VoIP, SIP, WebRTC architecture and micro-service base web technology Hands-on experience using Asterisk or FreeSwitch PBX Experience with network issue troubleshooting (understanding of basic network principles, i.e. OSI model, real time protocols, network management protocols) 3+ years of experience in similar automation roles Solid knowledge of software development process and software testing methodologies Excellent team player with strong analytical and troubleshooting skills Practical experience with MySQL Experience with SW version control and project/bug-tracking systems (JIRA, Git, ...) Desirable skills: Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.) Very strong interpersonal, reliable and communication skills Pro-activity in investigation of new opportunities for automation Experience with AWS/GCP Automation frameworks for CI/CD processes Experience in Test Automation projects for cloud computing solutions (private or public) Docker experience. General understanding of container based approach Solid knowledge of Web UI Automation with tools like Selenium Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Kyndryl Bengaluru, Karnataka, India Mumbai, Maharashtra, India Posted on Jun 2, 2025 Apply now Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. Implement and manage branch side Switch - VLANs, VTP, and trunking, Ensure network availability, performance, and security. Troubleshoot branch WAN issues using tools like ping, traceroute, and SNMP.. Provide L1 support for branch networks, resolving hardware and software issues for Network devices. Ensure branch network devices are compliant with customer security policies. Participate in network upgrades, migrations, and projects. Collaborate with cross-functional teams to resolve network-related issues. Identify and resolve network-related issues using logical troubleshooting methodologies. Analyse network logs, packet captures, and performance metrics, Escalate complex issues to senior engineers. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 3 years of experience in Network support covering WAN technologies MPLS, SDWAN etc Strong understanding of TCP/IP, routing protocols (OSPF, EIGRP), and switching fundamentals. Experience with Cisco IOS and network management tools, Familiarity with WAN technologies (MPLS, VPNs). Monitor branch WAN links for availability, latency, and packet loss. Configure and troubleshoot network devices, including routers, switches, modems etc. Collaborate with telecom DC & DRC teams to resolve branches WAN-related issues Configure, monitor, and troubleshoot Cisco, Juniper, HP ant other OEM routers and switches. Preferred Technical And Professional Experience CCNP or equivalent certification. Experience with SDWAN, and VPNs. Familiarity with ITIL or similar service management frameworks. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Apply now See more open positions at Kyndryl Show more Show less

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description ' Research software updates to increase capacity and optimize performance Identify short-term goals to increase productivity in communications infrastructure See that all equipment functions are optimized for efficiency Perform network analysis to improve security and prevent future failures or downtime Research new technologies to stay abreast of field developments Call flow creation and management, Script creation Deliver IVR related Change Request/Service Request/Incidents and troubleshooting Recording configuration and management Voice mail set up and configuration Setup in the application for queues, routing, SLAs Skill-based auto-routing 2nd level of troubleshooting. Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems. Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers. Timely handoff (escalation) of cases that require technical assistance to NOC etc. Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution. Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise. Support of the various Voice Platforms like RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) CN-SH, Avaya S8500 (On-Prem) CN-GZ, Digital Phone System by ChugHwa Telecom (On-Prem) TW, Babble (Sesui) (Cloud-based) UK etc. Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems.' Qualifications Bachelors Show more Show less

As a QA Architect at Oracle, you will be responsible for developing and documenting strategies for testing, executing the strategies and implementing automation. This role requires a blend of technical expertise, strategic vision and leadership capabilities to ensure our products and solutions achieve the highest quality standards. You will play a key role in shaping our products from the early stages of development. You will be expected to become a domain expert and work closely with both product and engineering teams. We are looking for someone with excellent communication skills and a passion for ensuring quality to be able to provide clear and concise feedback to our teams. Desire Skills In-depth knowledge of software testing lifecycle (STLC) and quality standards. Mandatory to have excellent knowledge of functional, performance testing in telecom. Plus to have knowledge in audio video conferencing solution and call-flows Mandatory to have good experience in Java automation , mobile device automation, API Testing - Understanding of client-server architecture and communication principles Good Experience in test automation/framework development using technologies: Java , Junit, Selenium, REST API automation, Appium , Android test automation , WebRTC test automation Sound understanding of networking fundamentals, L2/L3 concepts. Mandatory to have experience in Docker , K8s , CI/CD Good understanding and working experience in cloud technologies , virtualization, AI technologies and frameworks Sound understanding of networking fundamentals , Telecom testing experience , Linux knowledge is a plus ( example - SIP Protocol , VoIP, WebRTC, media server) Agile experience is an added advantage Self-driven and strong team player Responsibilities Define and implement quality assurance strategies, frameworks, and best practices. Design and implement test plans for AI-driven systems, ensuring accuracy, reliability, and robustness. Identify and implement modern QA tools and technologies to optimize testing workflows. Use and contribute to the Continuous Integration and Continuous Delivery process (CI/CD). Strong organizational and problem-solving skills with great attention to detail, critical thinking, solid communication Identify and address performance bottlenecks and ensure exceptional user experience. Collaborate with cross-functional teams to align QA strategies with business goals. As a QA Architect at Oracle, you will be responsible for developing and documenting strategies for testing, executing the strategies and implementing automation. This role requires a blend of technical expertise, strategic vision and leadership capabilities to ensure our products and solutions achieve the highest quality standards. You will play a key role in shaping our products from the early stages of development. You will be expected to become a domain expert and work closely with both product and engineering teams. We are looking for someone with excellent communication skills and a passion for ensuring quality to be able to provide clear and concise feedback to our teams. Desire Skills In-depth knowledge of software testing lifecycle (STLC) and quality standards. Mandatory to have excellent knowledge of functional, performance testing in telecom. Plus to have knowledge in audio video conferencing solution and call-flows Mandatory to have good experience in Java automation , mobile device automation, API Testing - Understanding of client-server architecture and communication principles Good Experience in test automation/framework development using technologies: Java , Junit, Selenium, REST API automation, Appium , Android test automation , WebRTC test automation Sound understanding of networking fundamentals, L2/L3 concepts. Mandatory to have experience in Docker , K8s , CI/CD Good understanding and working experience in cloud technologies , virtualization, AI technologies and frameworks Sound understanding of networking fundamentals , Telecom testing experience , Linux knowledge is a plus ( example - SIP Protocol , VoIP, WebRTC, media server) Agile experience is an added advantage Self-driven and strong team player Responsibilities Define and implement quality assurance strategies, frameworks, and best practices. Design and implement test plans for AI-driven systems, ensuring accuracy, reliability, and robustness. Identify and implement modern QA tools and technologies to optimize testing workflows. Use and contribute to the Continuous Integration and Continuous Delivery process (CI/CD). Strong organizational and problem-solving skills with great attention to detail, critical thinking, solid communication Identify and address performance bottlenecks and ensure exceptional user experience. Collaborate with cross-functional teams to align QA strategies with business goals.

Redefine the future of customer experiences. One conversation at a time. We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a visionary Head of Engineering (AI & ML) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products. Key Responsibilities: Strategic Leadership Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives. Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives. Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies. AI Product & Technical Delivery AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems. Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences. Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively. Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs. Engineering Leadership Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery. Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution. MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring. Team Development and Culture Mentorship: Act as a coach and mentor to foster technical growth and career development for team members. Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration. Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others. Cross-Functional Collaboration Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements. Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders. Required Qualifications: Education: Master s degree in Applied Mathematics, Computer Science, or a related field. Experience: 10+ years in software engineering with expertise in AI/ML. Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence. Hands-on experience with VoIP communications and real-time AI-driven solutions. Strong foundation in end-to-end AI product development and regulatory compliance. Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases. Technical Skills: Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure). Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing. Proficiency in programming languages such as Python and experience building production-grade pipelines. Preferred Skills: MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks. Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed. Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications. Leadership Attributes: Strong people management and mentoring skills with a proven ability to build high-performing teams. Ability to measure team impact, set clear goals, and drive collaboration across functions. Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios. If you re passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team! Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-SC1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a visionary Head of Engineering (AI & ML) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products. Key Responsibilities: Strategic Leadership Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives. Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives. Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies. AI Product & Technical Delivery AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems. Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences. Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively. Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs. Engineering Leadership Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery. Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution. MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring. Team Development and Culture Mentorship: Act as a coach and mentor to foster technical growth and career development for team members. Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration. Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others. Cross-Functional Collaboration Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements. Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders. Required Qualifications: Education: Master s degree in Applied Mathematics, Computer Science, or a related field. Experience: 10+ years in software engineering with expertise in AI/ML. Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence. Hands-on experience with VoIP communications and real-time AI-driven solutions. Strong foundation in end-to-end AI product development and regulatory compliance. Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases. Technical Skills: Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure). Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing. Proficiency in programming languages such as Python and experience building production-grade pipelines. Preferred Skills: MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks. Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed. Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications. Leadership Attributes: Strong people management and mentoring skills with a proven ability to build high-performing teams. Ability to measure team impact, set clear goals, and drive collaboration across functions. Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios. If you re passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team! Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-SC1 #LI-Hybrid

Job Summary: We are looking for a Kamailio & FreeSWITCH Engineer with expertise in VoIP protocols, Linux administration, web servers, and MySQL databases to maintain and optimize our telecommunications infrastructure. Key Responsibilities: Kamailio SIP Server Management Configure, maintain, and troubleshoot SIP routing. FreeSWITCH Administration – Install, optimize, and debug VoIP functionalities. Linux OS & Web Server – Manage Ubuntu/CentOS , NGINX, and Apache for high performance. Database Management – Optimize MySQL databases for scalability. Collaboration & Support – Work with teams to deploy features and troubleshoot issues. Required Skills: Proven experience with Kamailio & FreeSWITCH Strong knowledge of Linux OS & VoIP protocols (SIP, RTP) Expertise in NGINX, Apache, and MySQL Hands-on experience with scripting (Shell, Python) Problem-solving mindset & ability to work in a fast-paced environment Preferred Qualifications: Familiarity with AWS/Azure cloud platforms Knowledge of virtualization tools (VMware, Proxmox) Experience in high-availability and load-balancing configurations Location: Hyderabad Employment Type: Full-Time Experience: Minimum 1 year

Overview: Dive into the world of telecom protocols, network traffic, and real-time systems. This role focuses on building realistic traffic simulations, testing contact centre systems, and applying automation to network assurance. What You’ll Do: Simulate telecom traffic (SIP, RTP, VoIP) and analyse system behaviour Use tools like SIPp, Wireshark, or Scapy to create and test call flows Create IVR and contact centre load test cases with 5K–10K call capacity Analyse packet flows using Wireshark, tcpdump, and protocol traces (SIP, RTP, HTTP, Diameter) Collaborate on telecom AI assurance and anomaly detection initiatives Develop telecom network lab environments (RAN, Core, OSS, BSS) using open-source tools Explore testing frameworks and open-source automation libraries Contribute to chaos engineering concepts and performance testing What We’re Looking For: Solid understanding of network fundamentals and protocols (SIP, RTP, IMS, VoLTE) Hands-on experience with Linux CLI, scripting (Bash/Python), and packet analysis tools Curiosity about telecom systems, packet behaviour, and system observability Strong documentation habits and attention to detail Bonus Points: Experience with SIPp, Scapy, or IVR testing frameworks Familiarity with Kamailio, OpenSIPS, FreeSWITCH, Asterisk, or PJSIP Exposure to tools like OpenAirInterface, srsRAN, O-RAN SC, Open5GS, Free5GC, UERANSIM, Magma, ONAP Interest in 5G, virtualisation, or telco cloud Familiarity with Jenkins, Python-based automation, or Robot Framework Show more Show less

Dear Candidate, We are hiring for MS Teams Administrator role at HCLTech; Nagpur . Please see the below job description and revert with your updated CV & additional details in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: PRIMARY RESPONSIBILITIES: Experience on Teams Enterprise Voice and VOIP experience is must. Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing. Experience on AudioCodes Gateways. Experience on Teams Direct Routing. Experience on Teams Audio Conferencing. Experience on AudioCodes/Downstream SBCs Upgrading, configuring, and migrating Voice to Teams. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support. Knowledge on voice interoperability to PSTN, QoS implementation for conference and other applications. Experience integrating Teams with 3rd party telephony environment. Good knowledge on the working for SBA, SBC, certificates, and SBC updates. Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues). Experience on Teams PowerShell. Experience on Teams Call quality dashboard. Knowledge on Device management - Phone system and device firmware update. Knowledge on (1.) Incident Management & Change Management (Planning & Execution). On - call Escalation. Process adherence & Security compliance. KB preparation and review, Knowledge sharing & documentation. Root cause analysis / Problem Management Capacity / Architectural Management. SLA compliance for tickets. PROFESSIONAL SKILL REQUIREMENT Ability to work in large teams and manage project milestones Excellent communications, presentation, and Problem-solving skills Ability to develop requirements based on client inputs Ability to work effectively in a remote, virtual, global environment. To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are seeking a Lead VoIP Engineer to design and build high-performance modules within our Voice platform. You’ll work on the core telephony stack involving signaling, media processing, NAT traversal, and RTP relaying. This is a hands-on execution role ideal for engineers who love building, debugging, and optimizing real-time communication systems. Seniority Level: Lead Individual Contributor What You’ll Do: Implement core voice capabilities using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Build and optimize SIP call routing logic, RTP media relays , failover mechanisms, and NAT traversal. Develop and manage configurations for scalability, codec negotiation, SIP trunk registration . Implement and test features like call recording, IVR, voicemail, DTMF detection. Monitor live traffic and participate in 24x7 on-call rotation for critical escalations. Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs. Document design decisions, configurations, and troubleshooting runbooks. What Makes You Qualified? 7+ years of experience building and operating VoIP systems or CPaaS platforms . Solid expertise with SIP signaling, RTP, and media relay techniques . Strong hands-on with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine . Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Experience in managing telephony infrastructure for uptime, latency, and call quality optimization. Strong systems programming and debugging skills in C/C++ . Good scripting/debugging skills ( Bash, Python, or Lua for FreeSWITCH modules ). Proficiency with diagnostic tools ( Wireshark, tcpdump etc ). Experience working with geographically distributed infrastructure or HA deployments. Show more Show less

IT support Specialist(Sales force Admin, MCSA Certified) Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Handset QC/Automation Job Description Having knowledge of Mobile Applications testing. (Android, iOS, Feature Phones) Working experiences on tools like Wire-shark, Ethereal, and tcpdump Knowledge in Telecom Domain/ VoIP network. Protocol Knowledge - Good to have SIP, VOIP, RTP/RTCP, DNS, HTTP, SSL, TLS, TCP/UDP. Exposure to Appium/Selenium/SeeTest automation tools. Hands-on expertise in programming/scripting knowledge (Java, Python, C#, Shell, NodeJS) Write and execute database queries using various languages Exposure to Cloud Technology (Azure API / CLI) Other Tools: Jenkins, GIT, Putty, WinScp, SIPP, Postman Defect Tracking Tools (JIRA, GitLab, etc.) Familiarity with Android Studio, Xcode Basic Requirements A self-motivated person who can thrive in a challenging environment to troubleshoot problems from End to End (Client – Network – Server) Ability to breakdown any problem into components that can be collaboratively solved Ability to negotiate on the scope of the problem through business understanding Ability to find innovative solutions to mitigate dependencies and risks for deliverable Ability to independently plan and execute deliveries Ability to multitask and work on a diverse range of requirements Willing to grasp/share knowledge & co-work within the team(s) Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com. Show more Show less

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The QA area is responsible for the testing of computer programming systems and applications including the design, coding, testing and deployment of products and solutions to meet goals of TNS' products Responsibilities Quality Assurance Engineer Looking for a candidate with strong technical skills to develop and execute test strategies for telecom related programs. The QA engineer will be responsible for working with other scrum team members to help develop and execute test cases based on a published set of technical requirements. The candidate preferably has an understanding of the telecommunications domain and can work as part of a high performing scrum team in a fast paced agile environment. Responsibilities: Understands project requirements. Develops test strategies and test plans for telephony network applications/infrastructure. Develops and maintains automated regression test suites. Works as part of a scrum team in an agile environment. Works with operations to ensure smooth software deployments in production. Possesses the ability to work with minimal supervision and/or independently. Utilizes experience and judgment to plan and accomplish goals. Creates tests and defect reports using the team standards and best practices. Drives test escape analysis and strategies to prevent defect leakage. Creates and maintains cloud-based lab infrastructure. Experience Required: 5+ years overall test experience developing and executing test cases. Minimum 4 years software testing experience of UNIX or Linux client server applications, including testing application installation/configuration, trouble shooting and load/performance. Experience in Telecom Protocol Testing (SIP, SS7, Diameter, VOIP, VOLE, LTE) - MUST (Strong Experience in SS7, SIP, IMS) Experience in handling functional automation testing using SPECTRA, Jmeter, SIPp, Valid8 Experience in product security testing; Exposure to vulnerability assessment tools RAPID7, Nessus Knowledge of Unix fundamentals, scripting and installation and upgrade of software Exposure to cluster and fault-tolerance deployment, Experience in load testing and performance testing Experience Desired: Exposure to public cloud and private cloud environment technology Working exposure on deploying application on virtual machine, VNF Working exposure on cloud native technology, container technology, CNF, Exposure to REST API Testing, Shell scripting preferred. Understanding of Test Automation Robo framework, Ansible, Experience in RestAPI testing. Experience with build integration tools such as Jenkins. Experience with code coverage tools. Experience with defect and agile management tools such as JIRA Education Qualifications: BTECH/MTECH degree in Computer Science or related field. Qualifications If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Show more Show less

Senior technical leadership and expertise across LAN, WLAN, SD-WAN, Cloud infrastructure, Unified Communications, and VPN operating environments supporting cloud data centers and approximately 140 global offices as well as a mobile workforce Manage service providers across different countries to support a global network infrastructure The successful candidate will have responsibility and accountability across several key areas, including: Operations planning, strategy & continuous improvement efforts Network tools selection, operations, and administration Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a global, 24x7, high-availability, critical production environment Support application performance over a global network utilizing the public internet as the primary backbone. Drive the development of innovative network operations processes and tools from concept to delivery Provide project leadership for network technology deployments for LAN, SD-WAN, and wireless networks to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks. Oversee network operations projects, including budgeting, planning, implementation, maintenance, administration, staffing and logistics for an international organization. Strong understanding of budgets and financials, and measuring business value with ability to manage projects to budgets Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources. Support adoption of new technologies and tools, and recommend capability improvements to network and security operations. Analyze networks from a cost, capacity, and forecast perspective, and evaluate new network operations technologies and applications. Develop strategic roadmaps to ensure network operations goals are met. Work closely with other departments to proactively ensure network operations capabilities are capable of handling emerging and future business requirements. Ensure service-level targets are met, and address all service-level complaints. Ensure network operations are conducted according to corporate standards, and in compliance with external standards as defined in company objectives Network operations incident management, change management and problem management, as well as network security function Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally. Responsible for efficient management of technology portfolio including hardware, SD-WAN circuits and contracts, contract services Required Experience Seven (7) years of advanced level experience working with networking hardware and software including network design and implementation. Five (5) years supervision and management experience of a technical network management team of at least 15 technicians. Demonstrated knowledge of network service delivery to include availability, reliability, security, administration and management, capacity planning, life-cycle management, roadmap, inventories, etc. Experience in managing technical projects through a project management process and relevant tools to ensure on-time, on-scope, and on-budget delivery of project deliverables. Demonstrated knowledge and experience in managing a complex budget through the planning, budgeting, and operations for multiple budgets within the unit. Location: Hyderabad Additional Information CCNP, CCIE, or related industry certifications. Expert level knowledge in routers, switches, firewalls, and VPNs. Experience in supporting Zscaler Private Access and Zscaler Digital Experience Experience in supporting cloud-based network infrastructure including Azure. Experience in supporting or delivering technology services for a global organization. Show more Show less

? JOB DESCRIPTION ? Position ?Systems Administrator ? Location ?Gurgaon, India ? Experience ?5+ Years ? Position Overview: ?The System Administrator s role is to manage computer software systems, servers, and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with university s goals, industry best practices, and regulatory requirements. ? PRIMARY DUTIES AND RESPONSIBILITIES: ?Installs and maintains campus web, application, and authentication server(s); ensures backup copies of all files are routinely made and securely stored at a separate location; maintains system documentation. ?Manage user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. ?Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers and storage devices. ?Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. ?Perform software and hardware improvements, upgrades, patches, and/or reconfiguration. ?Installs, configures, and maintains VOIP phone system. ?Installs, configures and maintains application and storage servers for systems including web, LMS, document imaging, and ERP. ?Assists Network team with documenting the network, installation/configuration of networking devices (network routers, APs and switches). ?Monitors all systems for performance and misuse; reports misuse to appropriate authorities. ?Install and maintain monitoring tools for server and networking hardware and respond to outages. ?Performs other related tasks as required. ? Minimum Qualification: ?Bachelors Degree in computer science, data processing, or related field ?Three to five years of system administration experience, or a combination of education and experience commensurate with the requirements of the position. ?Operational knowledge of Linux, and Windows Server operating systems, including Active Directory, and Group Policy ?Operational knowledge of server virtualization ?Operational knowledge of network and routing protocols ?Operational knowledge of router configuration and programming ?Ability to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing information systems ?Ability to troubleshoot and perform routine maintenance on servers, computers, and network equipment ?Ability and desire to work as a member of a team ? ? 9+8=?17 ? ? 11-4=? ? ? 10-4=? ? ? 14-6=? ? ? 13+7=? ?Our Spring Sale Has Started ?this is a trigger for popup

Description Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Build knowledge and understanding of the WFM tools and solutions provided to stakeholders Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements. Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures Create a mechanism to gather feedback during the project lifecycle Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams Assist customer teams in change management strategies to ensure successful change management process implementation Provide on-call support which will require some nights and weekends. Occasional business travel and travel to other company facilities will be required Basic Qualifications 3+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Workforce Management experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 16 SEZ - H83 Job ID: A2960062 Show more Show less

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview: We are looking for Embedded Developers. Selected candidate will be part of a dynamic and energetic team of software developers, tasked with the development of Mitel's family of Voice-over-IP (VoIP) sets. We're looking for a creative individual, with the ability to see beyond their assigned task, to expand and enhance our family of VoIP sets. Responsibilities: Design new feature and enhancements to the products. Development of application and infrastructure software that runs on VoIP sets; Integration, testing, debugging and modification of VoIP set software Participate in architecture design and decision making You will be working on the development of products for large display IP sets that utilize state-of-the-art custom silicon and provide advanced application capabilities Requirements: Any Graduation or Post Graduation 6+ years of experience. C/C++ and data structures, design patterns Linux and device drivers Graphical Framework Knowledge (GUI toolkits for Linux) Object oriented design Web services Communications interfaces such as WiFi, Bluetooth, DECT, USB and Gigabit Ethernet Protocols such as SIP, TCP/IP and HTML/XML Advanced Graphical Interfaces with Multi-touch and Gestures Linux Knowledge and experience on device drivers Knowledge on chipsets like broadcom etc Web services, Networking knowledge and experience Experience developing embedded applications Great communication skills both written and spoken Experience in managing teams Experience with modern software development methodologies, especially Agile Telecom domain will be a plus For more information, visit Why Mitel or follow us on LinkedIn here . Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. Implement and manage branch side Switch - VLANs, VTP, and trunking , Ensure network availability, performance, and security. Troubleshoot branch WAN issues using tools like ping, traceroute, and SNMP.. Provide L1 support for branch networks, resolving hardware and software issues for Network devices. Ensure branch network devices are compliant with customer security policies. Participate in network upgrades, migrations, and projects. Collaborate with cross-functional teams to resolve network-related issues. Identify and resolve network-related issues using logical troubleshooting methodologies. Analyse network logs, packet captures, and performance metrics , Escalate complex issues to senior engineers. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 3 years of experience in Network support covering WAN technologies MPLS, SDWAN etc Strong understanding of TCP/IP, routing protocols (OSPF, EIGRP), and switching fundamentals. Experience with Cisco IOS and network management tools , Familiarity with WAN technologies (MPLS, VPNs). Monitor branch WAN links for availability, latency, and packet loss. Configure and troubleshoot network devices, including routers, switches, modems etc. Collaborate with telecom DC & DRC teams to resolve branches WAN-related issues Configure, monitor , and troubleshoot Cisco, Juniper, HP ant other OEM routers and switches. Preferred Technical and Professional Experience CCNP or equivalent certification. Experience with SDWAN, and VPNs. Familiarity with ITIL or similar service management frameworks. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Role: Sales Engineer/Assistant Sales Manager/Sales Manager Function: Sales and Business Development Company Overview Matrix ComSec, established in 1991, is a leading innovator in Security and Telecom solutions for modern businesses. With a robust portfolio including IP Video Surveillance, Access Control, and Unified Communication Systems, we serve clients across Asia, Europe, North America, and beyond. Our mission is to design and deliver world-class products, backed by 40% of our team dedicated to R&D. Trusted by over 2,500 channel partners globally, Matrix stands for reliability, innovation, and customer-centricity. We aspire to be the world leader in innovative telecom and security solutions by offering cutting-edge, high-performance telecom and security solutions to business customers. Some of our Core Products are as per below: 1. IPVS - Camera and Video Surveillance Solutions · VMS · NVR · DVR · Intelligent Video Analytics 2. ACTA - People Mobility Management & Security Solutions · Access Control Systems · Time and Attendance System · Canteen Management · Roaster Management · Visitor Management 3. Telecom Solutions which we provide: · IP-PBX · GSM & VOIP Gateways · Voice Mail Systems · Digital PBX . Unified Communication (UC) Your Responsibilities Key Account Management: ● Conduct KYC, prepare sales pitches, and approach potential clients through emails, calls, and visits. ● Handle the complete sales cycle, including SQCL(Suspect, Qualify, Close, and Loyalty), CRD(Customer Requirement Document), CSD(Customer Solution Design), demos/POCs, negotiating commercials, and closure. Target Key Accounts: ● Focus on assigned industries, conduct visits to generate leads. ● Build and expand a pipeline of potential clients to meet business targets. Product Presentations: ● Present Matrix Solutions, technologies, and product benefits through impactful presentations and demos tailored to client needs. Sales Process & Execution: ● Demonstrate expertise in the sales cycle, maintain records using CRM tools, and ensure seamless execution of the fulfillment process. Relationship Building: ● Foster and maintain strong relationships with consultants, PSIs, and other stakeholders for sustained business growth. Competencies Required ● Key Account Sales Expertise: Proven experience in direct sales with a strong focus on solutioning and integration. ● Business Development Acumen: Ability to develop new opportunities through strategic engagements with consultants and PSIs. ● Sales Process Knowledge: Thorough understanding of sales processes, including lead generation, CRM management, and client engagement. ● Relationship Management: Exceptional skills in building and nurturing strong networks and partnerships. Ideal Candidate Background 1. Experience: ○ 2-4 years in product, software, or solution sales, preferably in B2B or B2C environments. ○ Experience with IPVS or ACTA product lines is a significant advantage. 2. Education: ○ Any Graduate, MBA in Marketing is preferred. ○ MBA in Marketing is a plus. 3. Skills: ○ Excellent communication skills in English, Hindi, and local languages. ○ Strong networking abilities, lead generation skills, and a results-oriented mindset. ○ Resilient, go-getter attitude with a passion for driving sales. What We Offer ● Opportunity to work with a market leader in Security and Telecom solutions. ● Competitive salary and performance-based incentives. ● Collaborative and dynamic work environment. ● Comprehensive employee benefits, including group Health Insurance and Accidental Insurance. ● Sales Awards: Monthly, quarterly, or annual awards for top performers. Join us in driving sales excellence and making a significant impact in the market! Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹60,000.00 per month Schedule: Day shift Work Location: In person

Network Engineer will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations. Responsibilities & requirements: This is a hands-on technical role. Independently own the Network Infrastructure support solving complex issues and suggesting design modifications as appropriate. Ensure SLAs are met Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Network platforms. Perform monitoring and maintenance of the overall environment working with experienced team members. Perform change controls. Update process documentation and team portals Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis. Communicate with peers and managers regarding system issues & participate in 24x7 on-call. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Experience & Qualifications: 2-4 years of experience in design, deploy & manage IPv4/IPv6 networks(Routers/Switches/Firewalls and WiFi Solution) Platform knowledge on Juniper /Aruba/ FortiGate/Cisco Solid understanding of IP/MPLS and Ethernet technologies. Experience in IP services (IPv4, IPv6, VPN, Multicast, QOS, SNMP, VOIP, SIP, etc). Experience in Wireless technologies (Wireless Lan topologies, devices, troubleshooting, 802.11 network security architecture & RF site surveys) Proven experience in network management & Expert knowledge of network analysis tools ( Nagios, Zabbix, etc) Hands-on experience with Protocol Analyzer tools & debugging tools. Hands-on experience with BGP, OSPF configuration Experience with firewalls, VPN's, remote implementation, troubleshooting, and problem resolution is desired Knowledge on Linux Platform. Engage with vendors. Good communication skills Familiarity with backup and recovery process, software and methodologies Candidates with Multi-platform skills are preferred.

About CuringBusy: CuringBusy is a fully remote company that provides executive virtual assistant services to busy entrepreneurs, business owners, and professionals across the globe. We help entrepreneurs free up their time by outsourcing their everyday routine admin work and other tasks. Job Description of Executive Virtual Assistant: We are looking for a Virtual Assistant who will perform various administrative tasks, including answering emails, scheduling meetings and calendars, creating and scheduling appointments, transcribing dictation, writing correspondence, and researching specific topics and projects. A virtual Assistant will be a self-motivated individual who can manage multiple projects, prioritize tasks based on the organization’s needs, and work in an independent environment. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimal supervision. Requirements: ● Schedule and manage multiple calendars and coordinate internal/external meetings. ● Perform general administrative tasks such as transcribing dictation, creating correspondence, editing documents, responding to emails, filing documents, etc. ● Research and assist in special projects as needed. Perform market research, create presentations, as assigned, and address employee administrative tasks. ● Book travel and accommodations. such as making hotel and restaurant reservations, booking flights and cars ● CRM Admin works - Data entry, Data management. ● Manage a contact list. ● Prepare customer spreadsheets and keep online records. ● Provide customer service as the first point of contact. ● Monitor the Company’s Social media accounts. ● Design and manage Social media Advertising campaigns to align with business goals. Requirements and skills: ● 2+ years of proven experience as a virtual assistant in a relevant role, working remotely with various departments of an organization or business. And experience in handling US and UK clients. ● Bachelor's Degree and experience working remotely preferred ● Familiar with current technologies, like desktop sharing, cloud services, and VoIP. ● Excellent verbal and written communication skills in English. ● Excellent computer skills, including comfort working with MS Office and G Suite applications. ● Detail-oriented & Outstanding organizational and time management skills. ●Knowledge of online calendars and scheduling (e.g., Google Calendar), Experienced in Canava. ● Excellent phone, email, and instant messaging communication skills.Benefits: ● Work from Home Job/Completely Remote. ● Opportunity to grow with a Fast-Growing Startup. ● Exposure to International Clients. Job timings: 3 PM - 12 AM IST/ 6 PM-3 AM IST, Monday-Friday Salary: Up to 4 LPA Show more Show less