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0.0 - 2.0 years

3 - 4 Lacs

Pune, Gurugram

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Process- Blinkit (WFO) Blended (Chat + Voice) Qualification- UG/Grad can apply | 15 Days Training CTC- 30K PM (Freshers), 34K PM (Experienced) Working - 6 days | Day shift (Girls), Rotational (Boys) Coms.- Strong English Comms| Versant 5 required

Posted 9 hours ago

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0.0 - 1.0 years

0 - 3 Lacs

Navi Mumbai, Mumbai (All Areas)

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Handle incoming calls, messages & emails from customers Resolve customer issues promptly and professionally Maintain accurate records of customer interactions Provide product/service information and updates Escalate unresolved issues when necessary Required Candidate profile Excellent communication and interpersonal skills Ability to multitask and stay calm under pressure Basic computer and typing skills Prior customer service or call center experience is an advantage

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0.0 - 1.0 years

1 - 3 Lacs

Noida, Gurugram

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Profile: Voice and Blended Process (Customer Service) Location: Noida, Gurgaon Salary: Upto 35k Qualification: UG & Graduate Experience: Freshre & Experience Skills: Good Communication skills Drop your CV in this no. Contact hR- 9910612027(Kajal)

Posted 10 hours ago

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1.0 - 6.0 years

3 - 5 Lacs

Gurugram

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Job Title: Customer Support Executive Email & Voice Support Company: CoolBoots Media Pvt. Ltd. Location: Gurgaon Experience: Minimum 1 Year Job Type: Full-Time About the Role: CoolBoots Media is seeking a proactive and customer-focused Customer Support Executive to join our growing team. You will be responsible for addressing customer queries via email and voice support for our AI-powered product Outspark , ensuring a seamless and satisfying experience for our users. Key Responsibilities: Respond promptly and professionally to customer queries via email and voice Understand customer concerns and provide effective, accurate solutions Coordinate with internal teams to resolve issues efficiently Maintain clear and concise records of customer interactions Ensure high levels of customer satisfaction and contribute to continuous support improvement Requirements: Good written and verbal communication skills (English proficiency preferred) Basic computer knowledge and email handling skills Ability to multitask and manage multiple conversations Minimum 1 year of experience in customer support (email/voice) A customer-centric attitude with strong problem-solving abilities Benefits: Hands-on experience with an AI-powered platform Free lunch provided at the office Comprehensive medical insurance Career growth and advancement opportunities in a rapidly growing organization Structured training and continuous support to help you succeed

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0.0 - 1.0 years

3 - 4 Lacs

Pune, Gurugram, Jaipur

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Process- PhonePe(WFO) Education- Grad with fluent English/Hindi, no MTI, Versant 6 Can Apply - Freshers/Exp (Insurance/Sales preferred) CTC: 25–35K PM Working -Rotational shifts, 5 & 6 days Interview Walk-in Pune /Virtual Gurugram & Jaipur

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0.0 - 1.0 years

0 - 2 Lacs

Kolkata, Mumbai, Navi Mumbai

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Handle incoming calls, messages, and emails from customers Resolve customer issues promptly and professionally Maintain accurate records of customer interactions Provide product/service information & updates Escalate unresolved issues when necessary Required Candidate profile Excellent communication and interpersonal skills Ability to multitask and stay calm under pressure Basic computer and typing skills Prior customer service or call center experience is an advantage

Posted 11 hours ago

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0.0 - 1.0 years

2 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Solving queries Excellent communication skills Insurance policy & medical billing process HSC fresher can apply Rotational shift Customer care Required Candidate profile Customer care Excellent communication skills

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0.0 - 1.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Handle inbound and outbound calls in a voice process, addressing customer queries, concerns, and requests professionally and efficiently. Respond to customer inquiries and provide appropriate solutions or assistance to resolve their issues. Required Candidate profile Maintain a polite and soft-spoken demeanor while interacting with customers. Proficiency in outbound calling to engage with customers proactively.

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0.0 - 1.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

Hybrid

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Excellent communication skills Must have own laptop Blended Process Customer Care Handling customer queries HSC Fresher Follow communication procedures, guidelines and policies Required Candidate profile Excellent Comms Customer Care Voice Process Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Perks and benefits Attractive Incentives+Overtimes

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0.0 - 1.0 years

2 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Excellent communication skills HSC pass Voice Process Interpersonal skills reqd Rotational shifts Handling customer queries Outbound calls International BPO Immediate joiner Required Candidate profile Voice process Perks and benefits Salary+Attractive Incentives

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0.0 - 1.0 years

2 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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International Voice Process Hospitality Telecalling Voice Support Excellent communication skills Work From Office HSC passed Perks and benefits Salary+Attractive Incentives

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0.0 - 1.0 years

2 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Provide exceptional customer service to international clients via voice calls Handle customer inquiries and concerns with professionalism and empathy Excellent communication skills Voice Process Required Candidate profile Prior experience in customer service or a similar role is preferred. Strong communication skills, both verbal and written, with proficiency in English. Comfortable speaking on calls and engaging.

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0.0 - 1.0 years

1 - 3 Lacs

Mumbai, Thane, Ulhasnagar

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Voice Process Customer centric Handling Customer queries Outbound calling Customer support Good Communication skills Day/Night Shift both available Freshers can apply HSC passed Work From Office Perks and benefits Salary+Unlimited Incentives

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0.0 - 2.0 years

2 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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International voice Process Excellent communication skills Customer handling 1yr experience reqd Graduate Negotiation skills Soft spoken Perks and benefits Salary+Attractive benefits

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0.0 - 1.0 years

1 - 2 Lacs

Mumbai, Thane, Navi Mumbai

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Provide exceptional customer service to international clients via voice calls. Handle customer inquiries and concerns with professionalism and empathy. Ensure customer satisfaction by addressing queries, resolving issues, Required Candidate profile Demonstrate the ability to speak comfortably on calls and maintain a friendly demeanor. Collaborate with team members to ensure smooth operations and consistent service delivery.

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1.0 - 2.0 years

2 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Voice Process Should be flexible Immediate joiner Customer care Customer support HSC passed Work From Office Drop during night shift Required Candidate profile Excellent communication skills Voice Process Perks and benefits Salary+ Attractive Incentives

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0.0 - 1.0 years

2 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Provide support to customers regarding products/services, account inquiries,& general queriesAbility to handle customer queries and resolve issues effectively.Strong communication skills, both verbal and written, with a customer-centric Bulk Hiring Required Candidate profile Flexibility to work from the office and adapt to changing work schedules. Experience in outbound calling activities, including follow-ups and promotional calls.

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0.0 - 2.0 years

2 - 2 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

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We are looking for smart professionals with a great attitude to make every single client interaction delightful Location - Airoli Mumbai Fresher required with good communication Designation: Customer Service Associate (Night Shift) Your Impact as a Customer Service Associate - US process Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Insurance benefits Location : Airoli, Mumbai Interested candidates, please apply directly or share your resumes on : Deepak@niitmts.com Contact - 8287583887

Posted 13 hours ago

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0.0 - 3.0 years

0 - 3 Lacs

Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact Nidhi-9311340225

Posted 13 hours ago

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0.0 - 2.0 years

0 - 3 Lacs

New Delhi, Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact Nidhi-9311340225

Posted 14 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Work From Office Location - Airoli, Navi Mumbai Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Interested candidates can share their CVs on WhatsApp on the number below:- HR Priyanka : 7875990932

Posted 14 hours ago

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0.0 - 3.0 years

3 - 5 Lacs

Haridwar, Dehradun, Lucknow

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HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

Posted 14 hours ago

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0.0 - 3.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

Posted 14 hours ago

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0.0 - 4.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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kotak811 Voice Process Average communication. Salary-15k inhand Languages- Marathi, Hindi, English Pick and drop from Thane station to office Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp/ mail (number mentioned below)- HR Sakshi :-8432537262 Perks and benefits Incentives and growth opportunities.

Posted 14 hours ago

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0.0 - 2.0 years

1 - 3 Lacs

Vijayawada, Guntur, Eluru

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Hello Candidate, Greetings from Wings International ! We are hiring for Customer Support Associate for our client in Multiple location in South India. Position : Customer Support Engineer Qualification : BCA /B.Sc./ B.Com 2025 / 2024 / 2023 with 60% in all academics. Job Locations : Bangalore / Chennai/ Hyderabad Salary for freshers : Rs. 15,000 - 20,000/- Note : Communication should be Good . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

Posted 14 hours ago

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Exploring Voice Support Jobs in India

The voice support job market in India is thriving, with many companies outsourcing their customer service operations to the country. Voice support roles involve providing assistance and resolving customer queries over the phone. Job seekers looking to enter this field can find a range of opportunities in various industries.

Top Hiring Locations in India

  1. Bangalore
  2. Hyderabad
  3. Pune
  4. Mumbai
  5. Delhi

These cities are known for their booming tech industries and are hotspots for voice support job opportunities.

Average Salary Range

The average salary range for voice support professionals in India varies based on experience level. Entry-level positions can expect to earn between INR 2.5-4 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the field of voice support, career progression typically involves moving from a Customer Support Executive to a Senior Customer Support Executive, and then to roles like Team Leader or Operations Manager. With experience and additional skills, professionals can advance to roles such as Customer Support Manager or Customer Experience Manager.

Related Skills

Some related skills that are often expected or helpful alongside voice support include: - Strong communication skills - Problem-solving abilities - Empathy towards customers - Knowledge of CRM software - Multitasking skills

Interview Questions

  • What do you understand by voice support? (basic)
  • How do you handle irate customers over the phone? (medium)
  • Can you explain the importance of active listening in voice support? (basic)
  • How would you handle a technical issue that you are not familiar with? (medium)
  • Give an example of a time when you went above and beyond for a customer. (advanced)
  • How do you prioritize your tasks when dealing with multiple customer calls? (medium)
  • Have you ever dealt with a language barrier while assisting a customer? How did you handle it? (medium)
  • What steps would you take to de-escalate a tense situation with a customer? (medium)
  • How do you ensure customer data privacy and security during interactions? (medium)
  • Can you discuss a challenging situation you faced in a previous voice support role and how you resolved it? (advanced)
  • Describe a time when you had to collaborate with other team members to solve a customer issue. (basic)
  • How do you stay updated on product knowledge to assist customers effectively? (basic)
  • What motivates you to work in a customer-facing role like voice support? (basic)
  • How would you handle a situation where a customer is dissatisfied with the company's policies? (medium)
  • How do you handle repetitive queries from customers without losing patience? (medium)
  • Have you ever had to deal with a particularly difficult customer? How did you handle it? (advanced)
  • What strategies do you use to ensure high customer satisfaction ratings? (medium)
  • How do you adapt your communication style when speaking to different types of customers? (medium)
  • Can you provide an example of a time when you had to think on your feet to resolve a customer issue? (advanced)
  • How do you handle stress and pressure in a fast-paced voice support environment? (medium)
  • How do you ensure that you are maintaining a positive and professional tone during customer interactions? (basic)
  • What role do you think feedback plays in improving your performance as a voice support professional? (basic)
  • How do you handle situations where you are unable to provide an immediate solution to a customer's problem? (medium)
  • Can you discuss a time when you had to troubleshoot a technical issue over the phone with a customer? (advanced)

Closing Remark

As you explore voice support jobs in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. By preparing for common interview questions and highlighting your relevant experience, you can confidently apply for voice support roles and kickstart a rewarding career in this field. Good luck!

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