Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in new delhi
>
Avanta Business
>
Voice Service Management Professionals

Voice Service Management Professionals

Avanta Business

3 - 5 years

4 - 8 Lacs

new delhi gurugram

Posted:1 month ago| Platform:

Apply

Skills Required

service management network & system administrator assurance service level technology management manager technology management it architecture system monitoring desktop support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure delivery of reliable, cost-effective, and profitable services to customers

Manage supplier contract to ensure adherence to Service Level Agreements
Maintain list of outstanding supplier actions/defaults/issues

b.

Maintenance of the in-country Avanta voice and data network for both client side and internal operations

Client-side internet: 10mbps direct internet connection
Voice traffic & PSTN: multiple PRI connections
Ensure maximum availability and reliability of the network

c.

Increase confidence and assurance levels of Avanta as a technology services supplier

Improve service delivery (time, reliability)
Manage equipment rooms and patching to high standards
Review/refresh SLA and support materials
Contribute to technology-related marketing material
Maintain tested resilience/recovery plans per agreed Risk Register

d.

Support Sales and Operations Teams

Review/update technology procedures and training
Provide pre-sales support for complex technology sales

2. Voice Service Management

e.
Configure and manage voice services
- Use Mitel/Cisco IPT technologies to deliver voice services
- Setup includes voicemail, hunt groups, pickup groups, translation patterns
- Physical re-patching of Cat6 cabling
- Maintain patching records and handset inventory
- Proactively manage telephony stock availability

3. Internal (Business Support) Technology Provision

f.
Review, maintain, refresh enterprise IT architecture
- Provide desktop support to India Team
- Daily system monitoring (hardware, servers, logs, backups)
- Maintain in-country servers if needed
- Perform and verify backups, offsite as necessary
- Ensure full recovery within 12 hours of infrastructure failure
- Maintain supplier relationships

4. Other Responsibilities

Support Avantas vision, values, and objectives
Role may change per company needs

Health & Safety

Adhere to company Health & Safety policies
Adopt safe working practices
Ensure safety of self, colleagues, clients, and visitors

General Responsibilities

Comply with company policies and agreements
Read and follow instructions from notices and memos
Conduct yourself professionally at all times

More Jobs at Avanta Business

Receptionist

gurugram

1.0 - 2.0 yrs

INR 2 - 2 Lacs

Receptionist

gurugram

1.0 - 2.0 yrs

INR 2 - 3 Lacs

Voice Service Management Professionals

new delhi, gurugram

3.0 - 5.0 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.