Responsibilities: * Greet visitors & manage front desk operations * Maintain office supplies inventory * Schedule appointments & meetings * Answer phones, direct calls & respond to queries * Provide exceptional guest relations
Responsibilities: * Manage front desk operations * Greet guests & handle queries * Maintain guest database * Coordinate deliveries & mail * Answer phones & direct calls Accessible workspace
Ensure delivery of reliable, cost-effective, and profitable services to customers Manage supplier contract to ensure adherence to Service Level Agreements Maintain list of outstanding supplier actions/defaults/issues b. Maintenance of the in-country Avanta voice and data network for both client side and internal operations Client-side internet: 10mbps direct internet connection Voice traffic & PSTN: multiple PRI connections Ensure maximum availability and reliability of the network c. Increase confidence and assurance levels of Avanta as a technology services supplier Improve service delivery (time, reliability) Manage equipment rooms and patching to high standards Review/refresh SLA and support materials Contribute to technology-related marketing material Maintain tested resilience/recovery plans per agreed Risk Register d. Support Sales and Operations Teams Review/update technology procedures and training Provide pre-sales support for complex technology sales 2. Voice Service Management e. Configure and manage voice services Use Mitel/Cisco IPT technologies to deliver voice services Setup includes voicemail, hunt groups, pickup groups, translation patterns Physical re-patching of Cat6 cabling Maintain patching records and handset inventory Proactively manage telephony stock availability 3. Internal (Business Support) Technology Provision f. Review, maintain, refresh enterprise IT architecture Provide desktop support to India Team Daily system monitoring (hardware, servers, logs, backups) Maintain in-country servers if needed Perform and verify backups, offsite as necessary Ensure full recovery within 12 hours of infrastructure failure Maintain supplier relationships 4. Other Responsibilities Support Avantas vision, values, and objectives Role may change per company needs Health & Safety Adhere to company Health & Safety policies Adopt safe working practices Ensure safety of self, colleagues, clients, and visitors General Responsibilities Comply with company policies and agreements Read and follow instructions from notices and memos Conduct yourself professionally at all times