Voice process - Banking Process

Career Mission

1 - 5 years

1 - 5 Lacs

Gurgaon Haryana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Customer service Clear communication Call Handling Problem-solving Active Listening Banking products knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound and outbound calls related to banking products and services such as savings accounts, loans, credit cards, etc.
Provide accurate and timely information about banking services, policies, and procedures.
Resolve customer queries regarding account balances, transactions, fees, and other banking-related inquiries.
Assist customers in account management, including applying for services, updating details, or resolving discrepancies.
Ensure compliance with banking regulations and privacy policies while handling customer data.
Handle and resolve customer complaints or escalations in a professional manner.
Cross-sell banking products and services where appropriate and according to customer needs.
Maintain a professional and friendly tone, ensuring a positive customer experience on every call.
Document customer interactions accurately in the CRM or call management system.
Meet performance targets such as call quality, resolution time, and customer satisfaction scores.
Participate in training and knowledge-sharing sessions to stay updated on banking products and services.

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