Voice & Chat Process Professional

0 - 5 years

1 - 5 Lacs

rajarhat

Posted:2 days ago| Platform: Naukri logo

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Skills Required

voice process bpo blended process customer service email non voice process international non voice semi voice non voice data entry bpo non voice international chat process chat process customer support mis back office chat international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally.
  • Provide timely and accurate responses to customer requests via voice or chat.
  • Work effectively in a team to achieve common goals.
  • Maintain high levels of product knowledge to provide excellent support.
  • Utilize problem-solving skills to address complex customer complaints.
  • Collaborate with internal teams to improve overall customer experience.

Job Requirements

  • Excellent communication and interpersonal skills are required.
  • Ability to work in a dynamic environment and adapt to changes.
  • Strong problem-solving and analytical skills are necessary.
  • Proficiency in using computer systems and software applications is essential.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills are vital.
  • A graduate degree is required.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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