Voice & Accent Trainer

You will be responsible for conducting voice and accent training sessions for new hires and existing employees. Your role will involve facilitating workshops on pronunciation, articulation, pitch control, and intonation. Additionally, you will provide training on cross-cultural communication and international customer handling skills. It will be essential for you to monitor and assess trainees" progress and offer feedback for improvement. Collaboration with the Oracle training development team will be necessary to design and update training modules, adapting them to current global communication standards. You will be customizing training programs based on client specifications, with a focus on linguistic needs such as American, British, and Australian accents. Staying updated with the latest industry trends, tools, and training methodologies on communication and accent will also be part of your responsibilities. In terms of coaching and mentorship, you will provide one-on-one coaching to team members for voice and accent correction. Organizing and conducting refresher courses for tenured agents to maintain quality standards on voice and accent will also fall under your purview. You will be conducting voice assessments (pre- and post-training) to evaluate communication skills. Collaboration with Quality Assurance (QA) teams to ensure call quality aligns with company standards will be crucial for performance management. As a part of the IC3 career level, you will be expected to excel in these responsibilities. Your role will play a significant part in the training and development of employees, contributing to the overall success of the organization. Oracle, as a global leader in cloud solutions, values innovation and inclusivity. The company is committed to fostering an inclusive workforce that provides opportunities for all employees. Oracle offers competitive benefits, flexible medical, life insurance, retirement options, and supports employee engagement in volunteer programs. If you require accessibility assistance or accommodation due to a disability during any stage of the employment process, you can reach out by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States. Oracle is dedicated to including people with disabilities and ensuring a supportive environment for all employees.,