Voice & Accent Coach

Responsibilities

● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to

be able to support external stakeholders of the software platform.

● Assess communication and soft skills in calls and emails in accordance with sampling

plans.

● Assist agents with their grammar, pronunciation, syllable stress, and other skills in the

English language and culture.

● To improve employee performance, offer consistent coaching and criticism.

● Intermittently assist in design and development of training material.

● Create plans of action for the bottom quartile and make sure they advance along the

learning curve.

● Must collaborate with numerous teams and procedures.

● Gather customer feedback and share with our Product, Sales and Marketing team

● Should be ready to work in US shift timing

Skills and Qualifications

● Graduates in any discipline with excellent verbal and written communication skills.

● Min 3 - 4 years experience working as a ‘Voice Coach’

● Good analytical, problem-solving and system thinking ability

● Mandatory experience in handling US geography, UK & Australia will be an added

advantage

● Expertise across Accent neutralization, rapport building, listening skill development etc

● Familiar with healthcare Industry will be a plus

● Self-starter and a good team player with the ability to multitask in a high-pressure,

fast-paced environment

Location: Trivandrum